I purchased a motherboard from Newegg and the motherboard was defective. So I sent it back to Newegg thought the RMA service and Newegg sent me an email stating that the cpu pins on the motherboard were damaged and the refused to give me a refund and sent it back to me. I have been building computers for years so I no the proper way to build a computer. There was no damage to the cpu pins when I sent it back with the cover protecting the cpu pins. Newegg so called be computer techs bent the pins. So buyers beware if you buy something from newegg you can’t get a refund with their shady RMA service. I have a new slogan line for Newegg may not contain awesome.
We apologize for the inconvenience you may have experienced. Please send us an email at firstname.lastname@example.org and we will be more than glad to look into this issue. Once again we apologize and we hope to hear from you soon. Have a great day.
I have no association with Newegg, but have bought hundreds (if not thousands) of parts from them and have only good things to say about them. Bad things do happen now and then, but they've always made good with me and my colleagues.
Hopefully they help you out with this last post.