we have a dell desktop that has been completely locking up 3-5 min after startup.
dell dimension 9200
Intel Core2Duo 6600 @ 2.4Ghz
NVIDIA GeForce 7900 GS (256MB)
4gb ram (crucial brand)
500gb seagate hd
Windows 7 64 bit
everything looks fine and then all of a sudden it gets stuck on that mouse cursor (windows 7 version of the hour glass) and has to be manually restarted. cant cntrl-alt-delete or anything.
We have been able to get it to run in safe mode and i dont think it has frozen up yet.
I am wondering what could be causing this, I reformatted the hard drive which is new as of last fall (old one died) and gave it a fresh installation of windows 7 64 bit.
i tested the Ram (four 1gb sticks totaling 4gb) in pairs of 2 and still got the same issue.
could it be the motherboard? or how likely could it be the hard drive again?
More about :dell computer trouble shooting hardware
It could be a hardware problem, but more likely it is a driver issue. Seventy percent of all Windows crashes are a result of third party drivers that typically execute out the OS Kernal. What changes did you make to your computer just before it started locking up?
i downloaded the debugger and have attempted to use it the way the article instructs. i cant seem to generate a memory dump file, the PC has crashed several times since i installed the debugger and i have the file path to save memory dumps set, but i dont seem to get the file.
it also seems a bit over my head so i question how much i would be able to understand even if i got the memory dump file.
if a driver is the more likely problem, how else can i find out?
it is not working for some reason, it keeps getting to the screen where it says something like "system restore is initializing, please wait" and just sits there forever. I then have to manually shut it down.