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Upgraded internet speed, now most pages dont load correctly. Why?

Last response: in Windows 7
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December 5, 2011 8:08:29 PM

Hey all,
I've had my standard DSL 6mbps (actually got 5.3mbps) service for a year, no real issues with it. Pages loaded as usual, always been using Google Chrome.

2 weeks ago I switched over to U-Verse and "doubled" the speed to 12mbps (getting 10.5mbps). Now everytime i go to any website, doesnt matter if it's yahoo, google, youtue, tomshardware... it either fails to load completely and chrome says it can not find the site, or it will find the site but not load any images as all. Instead I have to keep hitting refresh 2-5 times until everything loads correctly.

I tried this on my other PC too, and it does the same thing... i cleared out the cache and downloads so everything would run fresh but it didnt help. I then tried using IE, and still get the same thing.

Any idea what is going on here?

Running Win 7 64bit SP1

Thanks!
December 5, 2011 8:19:57 PM

go to cmd prompt and type ipconfig /flushdns -- you might be using stored DNS entries that your old provider had on a sort of mid tier to increase speed to you... also verify your DNS entries in your network settings are pointing the proper dns servers... try changing them to 4.4.4.4 and 4.4.8.8
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December 7, 2011 4:30:00 PM

ok, I tried the flush, that didnt help... I tried to verify the DNS, it dosent give you any info nor can you change anything.
This is a Motorla NVG510 so I contacted the ISP ATT and they said the DNS is not adjustable and there is no Proxy.

Thoughts?
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December 7, 2011 4:52:53 PM

do you have a router hooked up to the modem? if so did you have it before? try resetting it to default settings so it pulls the DNS from their system... and they are retarded DNS is ALWAYS ajustable... proxy may have been the wrong word... web cache may be a better one (though it's still a form of proxy)...
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December 7, 2011 5:05:25 PM

No, they say this Gateway is "special" just to them, Motorla only makes and sells these to AT&T. You can not use a regular DSL modem at all, only this Gateway.

So it's a Gateway, modem/router/wireless router all wrapped into this unit. They said there are no DNS settings that are adjustable, just dont use a proxy for the LAN.

All they did was check the line and said it was good so they dont know why this is happening, what they "suggusted" was to sign up for another AT&T service at $30 a month with a 1-year term, which is chatting via text to some other idiot of theirs doing the same damn thing.

I dont know who is worse, Scumcast or AT&f'ingT
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December 7, 2011 5:14:35 PM

you can adjust DNS settings on your computer irrespective of the router/modem/gateway... can you get to any websites?

open cmd prompt and type

nslookup www.google.com
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December 7, 2011 5:19:42 PM

yes, I'm using it right now for this thread.... i just have to refresh multiple times. Sometimes this thread will show up but the Reply buttons, top banner, and ad's dont come up... so I have to keep refreshing until they do.
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December 7, 2011 5:40:21 PM

ok do this

ping www.google.com -n 50

in cmd and paste the results
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December 7, 2011 5:44:14 PM

ok,




Pinging www.l.google.com [173.194.64.103] with 32 bytes of data:
Reply from 173.194.64.103: bytes=32 time=43ms TTL=42
Reply from 173.194.64.103: bytes=32 time=40ms TTL=43
Reply from 173.194.64.103: bytes=32 time=42ms TTL=43
Reply from 173.194.64.103: bytes=32 time=40ms TTL=43
Reply from 173.194.64.103: bytes=32 time=49ms TTL=42
Reply from 173.194.64.103: bytes=32 time=40ms TTL=43
Reply from 173.194.64.103: bytes=32 time=44ms TTL=42
Reply from 173.194.64.103: bytes=32 time=44ms TTL=42
Reply from 173.194.64.103: bytes=32 time=44ms TTL=42
Reply from 173.194.64.103: bytes=32 time=42ms TTL=43
Reply from 173.194.64.103: bytes=32 time=43ms TTL=42
Reply from 173.194.64.103: bytes=32 time=49ms TTL=42
Reply from 173.194.64.103: bytes=32 time=43ms TTL=42
Reply from 173.194.64.103: bytes=32 time=51ms TTL=42
Reply from 173.194.64.103: bytes=32 time=43ms TTL=42
Reply from 173.194.64.103: bytes=32 time=43ms TTL=42
Reply from 173.194.64.103: bytes=32 time=44ms TTL=42
Reply from 173.194.64.103: bytes=32 time=40ms TTL=43
Reply from 173.194.64.103: bytes=32 time=43ms TTL=42
Reply from 173.194.64.103: bytes=32 time=43ms TTL=42
Reply from 173.194.64.103: bytes=32 time=48ms TTL=43
Reply from 173.194.64.103: bytes=32 time=40ms TTL=43
Reply from 173.194.64.103: bytes=32 time=46ms TTL=43
Reply from 173.194.64.103: bytes=32 time=43ms TTL=42
Reply from 173.194.64.103: bytes=32 time=43ms TTL=42
Reply from 173.194.64.103: bytes=32 time=72ms TTL=43
Reply from 173.194.64.103: bytes=32 time=40ms TTL=43
Reply from 173.194.64.103: bytes=32 time=40ms TTL=43
Reply from 173.194.64.103: bytes=32 time=43ms TTL=42
Reply from 173.194.64.103: bytes=32 time=43ms TTL=42
Reply from 173.194.64.103: bytes=32 time=43ms TTL=42
Reply from 173.194.64.103: bytes=32 time=44ms TTL=42
Reply from 173.194.64.103: bytes=32 time=42ms TTL=43
Reply from 173.194.64.103: bytes=32 time=40ms TTL=43
Reply from 173.194.64.103: bytes=32 time=42ms TTL=43
Reply from 173.194.64.103: bytes=32 time=43ms TTL=42
Reply from 173.194.64.103: bytes=32 time=43ms TTL=42
Reply from 173.194.64.103: bytes=32 time=53ms TTL=42
Reply from 173.194.64.103: bytes=32 time=44ms TTL=42
Reply from 173.194.64.103: bytes=32 time=44ms TTL=42
Reply from 173.194.64.103: bytes=32 time=40ms TTL=43
Reply from 173.194.64.103: bytes=32 time=42ms TTL=43
Reply from 173.194.64.103: bytes=32 time=40ms TTL=43
Reply from 173.194.64.103: bytes=32 time=43ms TTL=42
Reply from 173.194.64.103: bytes=32 time=40ms TTL=43
Reply from 173.194.64.103: bytes=32 time=40ms TTL=43
Reply from 173.194.64.103: bytes=32 time=42ms TTL=43
Reply from 173.194.64.103: bytes=32 time=42ms TTL=43
Reply from 173.194.64.103: bytes=32 time=43ms TTL=42
Reply from 173.194.64.103: bytes=32 time=43ms TTL=42

Ping statistics for 173.194.64.103:
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 72ms, Average = 43ms

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December 7, 2011 5:52:44 PM

well pings are getting through fine so there seems to be nothing wrong with the actual connection... check your internet connection settings within IE.. tools > internet options > connections > lan settings

check "automatically detect settings" if it's not then test
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December 7, 2011 6:13:51 PM

automatically detect settings is the only thing selected.
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December 7, 2011 6:20:35 PM

check your network adapter settings. I'm assuming you're using DHCP so make sure it's set to automatically pull an ip and DNS... based on the tests it's pointing to your system and not the connection
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December 7, 2011 6:28:00 PM

Yes they are both set to Automatic
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December 7, 2011 6:29:33 PM

under advanced it says
IP Address: DHCP Enabled

there are no defaut gateways
and "Automatic Metric" is check-marked
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December 7, 2011 6:33:19 PM

the above was under IPV4

I also have IPV6 which are also set to Automatic, under advanced the IP Address "Automatic configuration only" and Automatic Metric is also check-marked... under the DNS tab it has: Append primary suffixes connection speficic DNS suffixes selected and Append parent suffixes of primary DNS suffix is check-marked.
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December 7, 2011 6:34:51 PM

ok... well this isn't really sensical, but I had an issue (only affected one site really) where my drivers were actually the culprit. download the latest drivers from the vendor of the machine's web site install them and give it ago... if it solves things check and see if windows update is trying to install a driver for the network card... if it is disable that update
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a b $ Windows 7
December 7, 2011 6:37:02 PM

Might also want to try uninstalling\reinstalling Chrome - might not help but will not hurt ! -- and then try going into the Network and Sharing Center and run through the troubleshoot problems wizard to see if it finds any problems.
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December 7, 2011 6:41:59 PM

ok, the troubleshooter did not find any problems, tried the network adapter and the network... nothing.

I uninstalled and re-installed Chrome on my laptop, but still getting the same problem. I dont think it's Chrome as it does the same thing in IE as well.
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December 7, 2011 6:47:13 PM

just checked, all drivers are up to date... irritates me because i use to use a scroll bar to down down the drivers list, well it didnt load up so it wouldnt let me see any except for the top of the list... had to find another page and get to it a diffrent way to look it up.
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December 7, 2011 6:54:15 PM

is it wireless? if so right click on taskbar bring up task manager go to networking tab and at the bottom where it says link speed what's it say? also if it is wireless check it with the cable plugged in... (though this doesn't seem likely as there were no dropped packets...)
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December 7, 2011 7:03:08 PM

my laptop is wireless, the PC is wired. They both have the same issue.
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December 7, 2011 7:21:42 PM

I've gone about as far as I can troubleshooting from here... sorry
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December 7, 2011 7:37:22 PM

doh! I reset this gateway multiple times, still the same issue.
In the Gateway, does the MTU have anything to do with this problem?

Also in the gateway are a few other on/off's in the Firewall Advanced area:
Drop Packets with invalid source or destination IP address: ON
Protect against port scan: ON
Drop packets with invalit TCP flags: ON
Drop packets with unknown ether types: ON
Detect and drop packet floods: OFF
Reflexive ACL: ON
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December 7, 2011 7:39:37 PM

Also, i ran diagnostics in the gateway, it passed everything except: 6rd Continuity: Fail

I have no idea what that is.
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December 7, 2011 7:44:06 PM

well let the provider know that it fails whatever that check is
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a b $ Windows 7
December 7, 2011 7:47:31 PM

Only other thing I can suggest would be to try rebooting the router and possibly uninstalling the network adapter in Device manager and Chrome completely -- Then reinstall everything and go through setting it up like it was a first installation to see if starting completely over changed anything.
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December 11, 2011 2:02:46 PM

I'm having the same issue. I've been calling AT&T for over a month and we finally have a tech dude coming out on Tuesday (I had to work, earliest I could be here to meet him).

What one phone tech did was check my trace route time and that was something like 20 seconds. He said that is causing my problems. Have them check that and that should help get the ball rolling.

For what it's worth, I live in sort of central Texas, about 2 hours east of San Antonio. I'm not sure if you're in this area or if this is a nation wide issue.
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December 11, 2011 5:53:08 PM

I'll call and tell them that, thanks! I'm about an hour south of Chicago, so it must be nationwide.
I was just browing on my Droid X via Wifi here, and it's doing the same thing! Freakin AT&T!
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a b $ Windows 7
December 11, 2011 6:18:15 PM

Can u go to http://speedtest.net/ run it and let us know what is the speed?

The problem could be somewhere else : )
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December 11, 2011 9:42:00 PM

this is really messed up of ATT! I live in San Francisco and have the same problem. When I called customer service she claimed she had never heard of it, it must be her first day at the job. We did all sorts of things and it didn't help. the issue is UNRESOLVED!!

These big telecom companies, they merge and merge to form monopoly and then give us crappy service. When the city tries to bring in free fiber optic internet to all San Franciscans, they fought it tooth to nail, claiming government monopoly would hurt market....At the end, we are the ones suffering.

Piss me off!

This sucks and yet I am STUCK with AT&T.

Worst telecom company ever!
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December 11, 2011 10:37:56 PM

<--woots

http://netalyzr.icsi.berkeley.edu/ <-- run this it is a network analyzer and will test all sorts of things and tell you how to fix errors it finds... it's not a download it runs in the web page
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December 12, 2011 12:48:53 AM

Zadie Smitten said:
this is really messed up of ATT! I live in San Francisco and have the same problem. When I called customer service she claimed she had never heard of it, it must be her first day at the job. We did all sorts of things and it didn't help. the issue is UNRESOLVED!!

These big telecom companies, they merge and merge to form monopoly and then give us crappy service. When the city tries to bring in free fiber optic internet to all San Franciscans, they fought it tooth to nail, claiming government monopoly would hurt market....At the end, we are the ones suffering.

Piss me off!

This sucks and yet I am STUCK with AT&T.

Worst telecom company ever!


It's annoying, but to their end, these are new modems that they're sending out, so they're having issues with that. And can you imagine the number of calls from customers saying their internet doesn't work only to find they haven't paid the bill or plugged in a cable. So they're either 1) hardly ever have to deal with real issues or 2) don't know how to since they just tell the customer to reboot their box and they're ready to go.

Hopefully this gets resolved soon. I had to call again last night because my internets weren't working. They said my DSLAM had gone out and they're looking into it and that there's also a ticket open on my issue. I'll keep y'all informed!
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December 12, 2011 1:42:08 PM

Nikorr - Speedtest.net and Speakeasy.net are the 2 I always use to verify connectivity and speed... the results are Ping 11ms (usually 14-15ms) DL Speed 10.5 UL Speed 0.95...... now this has been stable and the graph stable since a tech came out and jacked with the lines up on the pole... just so happens right now I retested and the graph is all over the place and it's hitting Ping 11ms DL Speed 11.17 UL Speed 0.96
When the speed graph starts getting crazy, if I keep retesting DL Speed will sometimes top out at 9mbps, other times 16.5mbps.




Slhpss, ran the analyzer, and here are the results...








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December 12, 2011 1:48:18 PM

net analyzer looks mostly ok... though I would recommend changing your DNS servers. You can set them under your adapter settings for the connection I recommend either using OpenDNS or Google's DNS servers

OpenDNS:
208.67.220.220
208.67.222.222

Google:
8.8.8.8
8.8.4.4
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December 12, 2011 2:21:13 PM

how do I do that? I can not change the DNS #s in the gateway, and ATT says they can not change them either.
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December 12, 2011 2:36:52 PM

change them on the computer. right click the icon bottom right that shows the internet connection. Then click "network and sharing center" then "manage connections" then right click on your adapter and hit "properties" then click on tcp/ip settings... I think it may say ipv4 I can't check right now at work... Then you will see the options for auto select IP and Auto Select DNS. You should be able to leave the top as DHCP and put those IPs in the bottom section where DNS gos. This should correct the only issues (minor ones though they may be) spotted by the net analyzer
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December 12, 2011 3:08:12 PM

Ok, in the IP4 Properties I left "Obtain an IP address automatically" selected at the top, but changed "Obtain DNS Server address automatically" to "Use the Following DNS server addresses"
Preferred DNS Server 208.67.220.220
Alternate DNS Server 208.67.222.222

There are no other spots on that page to put
Google:
8.8.8.8
8.8.4.4

Is that it?
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December 12, 2011 3:20:50 PM

yeah that's it.... just use either open dns or google's not both... though you could but that gets into the advanced settings and it is really unnecessary to set tertiary DNS.. surf the web a bit and see if you're still having issues... though I don't think that will have fixed everything for you it can't hurt... with the OpenDNS (the 208.67 ips) you can sign up for an account at www.opendns.com and manage your connection from there as well (ie. you can setup adult content filters if you have young ones)
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December 12, 2011 4:07:30 PM

I ran a new test.... it now has problems with ip6, it dosent function at all aparently. Should I put those same #'s in the ip6 properties?
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December 12, 2011 4:19:16 PM

you're behind a router and as such are natted. IPv6 isn't exactly global at this time, but if you experience issues accessing ipv6 sites (if you can find one) the google DNS will give you ipv6 8.8.8.8 will anyways, but did your general web browsing issues improve?
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December 12, 2011 4:22:34 PM

I didnt thing ipv6 was well known yet...

As of right now it seems like browsing has gotten faster and no problems with the pages loading. I'll see how it goes throughout the day.

Now this fix only works with this single PC, correct? On my laptop i'll have to set it the same way, but what about a cell phone?
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December 12, 2011 4:26:01 PM

yeah you can set everything the same... you won't be able to use those same IPs in ipv6 settings btw as an ipv6 IP address is 128 bits long while an IPv4 address is 32 bits... but with the slow roll out of ipv6 within the US it may be a while before it's seen and even longer before the home user sees it...
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December 13, 2011 1:55:35 AM

well i've been testing it out tonight... it hasnt helped any. Still the same issues. Now it's so slow I cant even watch a video on YouTube without it stalling forever.
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December 13, 2011 3:00:42 AM

Well, got a hold of ATT again and they said they can not do a Trace Route on my line because it's an ISDM line.... so I told them what the problem is again and said it's not the DNS we are having problems with because if you get to the site, the DNS did it's job, thats all the DNS does. So I said, OK THEN WHAT IS THE PROBLEM!? Now their just sending out a new gateway assuming that is the issue.

That should be here friday. Another week of jacked up internet screwing with my business in which they will never pay me back for. awesome!
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December 13, 2011 2:31:45 PM

I seem to have located the source of your problem... the people at ATT are retarded... you should refuse to pay your bill until the service works as advertised... just keep saying I want to be escalated when you're on the phone until you can talk to someone who can make a decision and doesn't have downs syndrome
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December 13, 2011 7:37:47 PM

Are you on a Mac? I'm on the phone with one dude and he said there is a known issue with U-verse and Apple products. I'm also not having this issue on my MacBook while booted into Windows XP (yuck).
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December 14, 2011 3:02:24 AM

No, 2 Win7 puters and an Android cell phone.
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December 16, 2011 11:24:34 PM

well i got the new gateway today, installed it... still the same problem. I contact them again and now this tech says theres all kinds of problems on the line... i asked why he was the only one out of 8 diffrent people i talked to that see it... he said it's because he reads the entire report.

nice.

so a tech is suppose to come out here again tomorrow and fix the issue.

we'll see about this.
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December 23, 2011 11:34:36 PM

well, the ATT Line Tech was out 2 days ago and going through every pole and wire... turns out he had to replace 3 lines because of burns from lightning strikes. Well since he left it's improved a great deal,. Instead of screwing up 90% of the time, now it's about 10% of the time. I called him again today to let him know there is still issues but he is on the correct path.

kernelsanderscheckin, i did already change out the gateway with a new one... same issues. Hopefully this new firmware update will help with the last 10% of problems. Do you get it from the Motorola site when it comes out?
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!