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Boot issues

Last response: in Components
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August 22, 2011 12:41:04 AM

After a power outage my computer won't boot. At the first screen (HP logo) there are several options to choose from, the second screen is the Windows Recovery and there are only 2 options verses the normal 3 and no timer and if I remove the the battery I can get an additional screen between those two. If I try, on any of the 3 screens, to select any option the number lock light comes on and the computer hangs. I cannot even get to the BIOS. After taking the battery out I was able to see that it recognizes the hard drive and all 3 sticks of RAM. I have tried one stick of RAM at a time and in different slots, all appear to be good. I have tried booting from a recovery disk but when I hit a key to confirm booting from it the computer again hangs.

The power supply is a weak stock unit, if it is failing could it cause these symptoms? My other guess is a bad processor. Does either of these guesses sound right?

Any insight or suggestions would be very appreciated.

I have a HP p6616f running Win 7 64bit with 6gb of RAM. The computer is less than a year old with only stock parts in/on it.

More about : boot issues

a c 87 ) Power supply
a b α HP
August 22, 2011 1:00:56 AM

You are correct! The power supply would be the first thing to check. Generally, CPUs do not go bad that easy.
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a b ) Power supply
a b α HP
August 22, 2011 1:34:00 PM

The computer is less than a year old, give HP a ring and ask for an engineer or send it in for repair.
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