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Black screen lock up, no signal

Last response: in Graphics & Displays
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March 18, 2011 6:04:02 AM

Hi guys, I am having some trouble with my computer and am now desperate enough to be asking for help. While playing World of Warcraft I the system locks up. Sometimes after a minute or sometimes not for hours. Usually the screen goes black and says "no signal", but sometimes it just goes all one colour. Once it said "out of range", but only once. The only option is to reboot it via the power button.

I've tried almost everything I can think of. I have two systems set up here that were built with the exact same hardware (mobo, cpu, ram, video card, everything) so that has allowed me to swap hardware in and out but that hasn't narrowed it down so far. It's only happening when I play WoW; stressing the graphics with a higher end game like Crysis had no problems. The CPU idles at 3-5% but when WoW is running it is constantly around 70% or higher pretty much constantly. There doesn't appear to be anything else taxing on the CPU, just WoW - but the game was playing fine until recently. FPS is fine it WoW, the game plays fine without any stutter or anything until it just locks up suddenly. Sound usually continues but the PC is unresponsive.

Sometimes gives error 0x00000117 on reboot (display driver failed to respond in timely manner). Event viewer doesn't show anything of note except for complaining that the PC was shut down unexpectedly.

I've tried:

- Swapped the video card out for another one
- Swapped the RAM out for new sticks and running memtest
- Moved the graphics card and the RAM onto different slots
- Updated all drivers including sound and video
- Tried an older video driver that was working fine
- Checked all cables etc. are secure and all fans working
- Disabled sound completely
- Updated the mobo drivers
- Cleaned the registry
- Did full virus scan etc.
- Checked temps with hwmonitor
- Moved WoW onto a different hard drive and ran it from there
- Dropped WoW down to lowest settings, ran in windowed mode
- Deleted WoW cache, wtf and interface folders, config file, etc.

I am getting to the point where I feel I may have to try a new mobo or CPU, or do a full format, but those would be last resorts so here I am asking for help. The other computer with the exact same setup is running perfectly fine so I'm just at a loss here unless it's a simple hardware fault with the mobo or cpu or something. The PSU is 550W which should be enough for the system. The system is very well ventilated, everything sits at around 40C when idle, after running WoW for a while the graphics card is up to about 50-55C but everything else is more or less unchanged. I've tried with the side of the case off and a fan and all that but again no difference.

I ran dxdiag (results here) and also uploaded a copy of the minidump (here).

I would be ever so grateful for any ideas or advice you might have.
March 18, 2011 9:46:05 AM

I switched the primary Windows hard drive with one from another computer, the problems still remained, so that would seem to rule out anything to do with WoW, Windows, or the hard drive. I swapped the power supply next and that didn't make a difference either.

Seems like the mobo and/or CPU might be the culprit.. any ideas on how to check for sure?
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March 18, 2011 2:24:55 PM

The symptoms you describe indicate to me That you might be overheating your CPU in WOW(70%utilization) and it is shutting down to protect itself. Have you tried cleaning your CPU heat sink, or possibly re-applying the thermal paste?
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March 18, 2011 9:09:43 PM

It's clean (dust free) though I haven't tried new thermal paste. I thought a heat problem would be unlikely seeing as the temperatures in hwmonitor look fine (they stay around 40 dg celc, even when playing WoW, only the video card gets to 50-55 deg celc.) and since I can play WoW for hours somedays, but others it will crash within a few seconds of logging in.
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March 19, 2011 12:45:21 AM

LCD. Two of them actually, both by DVI. I've tried using only one as well, no difference.
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March 19, 2011 9:12:05 AM

Yeah, 60. When running WoW it gives me the option of 59 or 60 for some reason, I tried both with no success. Running in fullscreen, windowed fullscreen, or plain windowed did not yield any different result either.
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March 21, 2011 8:48:16 AM

Anyone?
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March 24, 2011 8:37:10 AM

Oh well. Guess I'll buy some thermal paste and try swapping the CPU...
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August 12, 2011 1:20:48 PM

I am having the same problem and have gone through most of the same attempts to fix it. I never had a problems like this until I installed a demo copy of Rift. I tried a system restore to back it out. Same problem. Come on tech guys something was stepped on during that install that does not get backed out by system restore. There is a lot of people with the same problem out there.
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August 13, 2011 1:04:39 PM

having same problem here.....except the demo part, at new HD, new graphics card, fan blowing into case on board, complete reformat, updated all software, drivers, still get the black screen.....seeing this problem all over the net, with no definite awnser anywhere.....cpu temp fine, gpu temp good, hd temp good, soooooo...wth.....why can no one awnser this for us all...before more have the problem too???
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August 13, 2011 1:11:10 PM

I am paying for Microsoft. I will let you know what we find.
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August 13, 2011 2:48:00 PM

I did a manual driver update for my vid card.....seems better so far.....cross's fingers, managed too be on game for over hour now, longest so far, cross's fingers
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August 14, 2011 12:42:33 AM

My video card was overheating. Found that by installing CPUID Hardware monitor pro. Video was going to 109 degrees. Cleaned all my fans and filters. Now it is staying around 87 degrees and no freezes.
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August 14, 2011 10:22:51 PM

all fans, cpu running at 40-50 deg in game, new vid card, with fan at 50%, all windows and drivers updated, still get the black screen......time for new compt, give up...anyone want a cheap HP with quad core, 3gb mem, 1tb drive, and 5750 vid card.....throws in garbage can after 2 months of fighting
mabey this will help someone else out there...................error reports
07/08/2011 4:29 AM Windows Error Reporting Fault bucket 12198678, type 5
Event Name: RADAR_PRE_LEAK_32
Response: None
Cab Id: 0

Problem signature:
P1: pcdrmemory.p5x
P2: 0.0.0.0
P3: 6.0.6000.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Rick\AppData\Local\Temp\RDR8D6.tmp\empty.txt

These files may be available here:

10/08/2011 2:56 AM Windows Error Reporting Fault bucket 170757567, type 5
Event Name: CEIPOptinEvent
Response: None
Cab Id: 0

Problem signature:
P1: 0
P2: 3
P3: 0
P4: 0
P5: 4650
P6: 27
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:

11/08/2011 1:52 AM Application Error Faulting application SYMCUW.exe, version 8.0.0.103, time stamp 0x46cea71a, faulting module MSVCR80.dll, version 8.0.50727.4053, time stamp 0x4a594c79, exception code 0xc0000005, fault offset 0x000149d1, process id 0x1328, application start time 0x01cc57c9283cfafc.
11/08/2011 1:53 AM Windows Error Reporting Fault bucket 1396542830, type 1
Event Name: APPCRASH
Response: None
Cab Id: 0

Problem signature:
P1: SYMCUW.exe
P2: 8.0.0.103
P3: 46cea71a
P4: MSVCR80.dll
P5: 8.0.50727.4053
P6: 4a594c79
P7: c0000005
P8: 000149d1
P9:
P10:

Attached files:
C:\Users\Rick\AppData\Local\Temp\WERB144.tmp.version.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report16c6dd82
12/08/2011 1:52 AM Windows Error Reporting Fault bucket 0x117_Tdr:2_IMAGE_atikmpag.sys, type 0
Event Name: LiveKernelEvent
Response: http://wer.microsoft.com/responses/resredir.aspx?sid=1&...
Cab Id: 0

Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
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P9:
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Attached files:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report02c163a2\WD-20110810-1913.dmp
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report02c163a2\WER-44413-0.sysdata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report02c163a2\WER6383.tmp.version.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0472eb19
12/08/2011 1:52 AM Windows Error Reporting Fault bucket 0x117_Tdr:2_IMAGE_atikmpag.sys, type 0
Event Name: LiveKernelEvent
Response: http://wer.microsoft.com/responses/resredir.aspx?sid=1&...
Cab Id: 0

Problem signature:
P1:
P2:
P3:
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P5:
P6:
P7:
P8:
P9:
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Attached files:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report02c16315\WD-20110810-1924.dmp
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report02c16315\WER-44413-0.sysdata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report02c16315\WER62F6.tmp.version.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0472e291
12/08/2011 1:52 AM Windows Error Reporting Fault bucket 1306700268, type 5
Event Name: CbsPackageServicingFailure
Response: None
Cab Id: 0

Problem signature:
P1: 6.0.6002.18005
P2: Package_for_KB2079403~31bf3856ad364e35~x86~~6.0.1.0
P3: 8007065e
P4: CBS Other
P5: Resolved
P6: Staged
P7:
P8:
P9:
P10:

Attached files:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1787e7bf\CBS.log
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1787e7bf\cbs.persist.log
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1787e7bf\poqexec.log
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1787e7bf\setupapi.dev.log
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1787e7bf\windowsupdate.log

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0472c753
12/08/2011 1:52 AM Windows Error Reporting Fault bucket 1564647396, type 5
Event Name: CbsPackageServicingFailure
Response: None
Cab Id: 0

Problem signature:
P1: 6.0.6002.18005
P2: Package_for_KB2442962~31bf3856ad364e35~x86~~6.0.1.1
P3: 80073712
P4: CBS Other
P5: Resolved
P6: Staged
P7:
P8:
P9:
P10:

Attached files:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report175014c7\CBS.log
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report175014c7\cbs.persist.log
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report175014c7\poqexec.log
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report175014c7\setupapi.dev.log
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report175014c7\windowsupdate.log

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0472c705
12/08/2011 1:52 AM Windows Error Reporting Fault bucket 750009612, type 5
Event Name: WindowsUpdateFailure
Response: None
Cab Id: 0

Problem signature:
P1: 7.4.7600.226
P2: 800b0100
P3: AD341657-66BF-45E9-90FE-B82E0001562B
P4: Install
P5: 101
P6: Unmanaged
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0472c6c7
12/08/2011 1:52 AM Windows Error Reporting Fault bucket 1563414052, type 5
Event Name: WindowsUpdateFailure
Response: None
Cab Id: 0

Problem signature:
P1: 7.4.7600.226
P2: 80073712
P3: 293ACA64-F460-4CE4-B239-9AE1230AB1DD
P4: Download
P5: 106
P6: Unmanaged
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0472c689
12/08/2011 1:52 AM Windows Error Reporting Fault bucket 1563551252, type 5
Event Name: WindowsWcpStoreCorruption
Response: None
Cab Id: 0

Problem signature:
P1: 6.0.6002
P2: FileHashMismatch
P3: \winsxs\manifests\x86_microsoft-windows-lua_31bf3856ad364e35_6.0.6001.22778_none_a690583d761a887b.manifest
P4:
P5:
P6:
P7:
P8:
P9:
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Attached files:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0f54139f\x86_microsoft-windows-lua_31bf3856ad364e35_6.0.6001.22778_none_a690583d761a887b.manifest
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0f54139f\poqexec.log
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0f54139f\CBS.log
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0f54139f\Cbs.persist.log
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0f54139f\SCM.EVM
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0f54139f\FilterList.log
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0f54139f\WER77E.tmp.hdmp
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0f54139f\WER12E5.tmp.mdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0472c64a
12/08/2011 1:52 AM Windows Error Reporting Fault bucket 1306700255, type 5
Event Name: WindowsUpdateFailure
Response: None
Cab Id: 0

Problem signature:
P1: 7.4.7600.226
P2: 8007065e
P3: B66CE45C-4FA0-43BC-A6DC-4BD9CD73B118
P4: Download
P5: 106
P6: Unmanaged
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0472c60c
12/08/2011 1:52 AM Windows Error Reporting Fault bucket 553352224, type 5
Event Name: CbsPackageServicingFailure
Response: None
Cab Id: 0

Problem signature:
P1: 6.0.6002.18005
P2: Package_for_KB955302~31bf3856ad364e35~x86~~6.0.1.1
P3: 800b0100
P4: CBS Other
P5: Resolved
P6: Installed
P7:
P8:
P9:
P10:

Attached files:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0b9f563e\CBS.log
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0b9f563e\cbs.persist.log
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0b9f563e\poqexec.log
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0b9f563e\setupapi.dev.log
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0b9f563e\windowsupdate.log

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0472c5ae
13/08/2011 12:57 PM Windows Error Reporting Fault bucket 2022459210, type 5
Event Name: RADAR_PRE_LEAK_32
Response: None
Cab Id: 0

Problem signature:
P1: iexplore.exe
P2: 8.0.6001.19088
P3: 6.0.6002.2.2.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Rick\AppData\Local\Temp\RDRF3E0.tmp\empty.txt

These files may be available here:

13/08/2011 4:26 AM Application Hang The program firefox.exe version 5.0.1.4205 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel. Process ID: 218 Start Time: 01cc59710ed4ce8d Termination Time: 7
29/07/2011 3:38 AM Application Error Faulting application ccSvcHst.exe, version 107.0.0.102, time stamp 0x46cfa5b5, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, exception code 0xc0000005, fault offset 0x00062086, process id 0x658, application start time 0x01cc4daee52949b2.
29/07/2011 4:01 AM Windows Error Reporting Fault bucket 500643352, type 1
Event Name: APPCRASH
Response: http://oca.microsoft.com/resredir.aspx?SID=95&iBucketTa...
Cab Id: 0

Problem signature:
P1: ccSvcHst.exe
P2: 107.0.0.102
P3: 46cfa5b5
P4: ntdll.dll
P5: 6.0.6000.16386
P6: 4549bdc9
P7: c0000005
P8: 00062086
P9:
P10:

Attached files:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report115c4a0a\WERE272.tmp.version.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report115c4a0a\WERE273.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report115c4a0a\WER3BCA.tmp.hdmp
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report115c4a0a\WER4923.tmp.mdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report042e428b
29/07/2011 4:02 AM Windows Error Reporting Fault bucket 1963718288, type 5
Event Name: RADAR_PRE_LEAK_32
Response: None
Cab Id: 0

Problem signature:
P1: PhoenixViewer.exe
P2: 1.5.2.1102
P3: 6.0.6000.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Rick\AppData\Local\Temp\RDRE253.tmp\empty.txt

These files may be available here:

30/07/2011 1:25 AM Windows Error Reporting Fault bucket 866779187, type 5
Event Name: PnPGenericDriverFound
Response: None
Cab Id: 0

Problem signature:
P1: x86
P2: PCI\VEN_1002&DEV_68BE&SUBSYS_57501545&REV_00
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report08e1e501
30/07/2011 1:25 AM Windows Error Reporting Fault bucket 912277446, type 5
Event Name: PnPDeviceProblemCode
Response: None
Cab Id: 0

Problem signature:
P1: x86
P2: PCI\VEN_1002&DEV_68BE&SUBSYS_57501545&REV_00
P3: {4d36e968-e325-11ce-bfc1-08002be10318}
P4: 0000000A
P5: vgapnp.sys
P6: 6.0.6000.16386
P7: 11-02-2006
P8:
P9:
P10:

Attached files:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report08e1e3a9\DMIDFE2.tmp.log.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report08e1e3a9\LOGDFF3.tmp
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report08e1e3a9\display.inf

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report08e1e3a9
30/07/2011 3:43 AM Application Hang The program mmc.exe version 6.0.6000.16386 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel. Process ID: 14ec Start Time: 01cc4e6a119a2040 Termination Time: 0
30/07/2011 4:02 AM Windows Error Reporting Fault bucket 2177511905, type 5
Event Name: RADAR_PRE_LEAK_32
Response: None
Cab Id: 0

Problem signature:
P1: SecondLife.exe
P2: 2.8.0.39821
P3: 6.0.6000.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Rick\AppData\Local\Temp\RDRF7D5.tmp\empty.txt

These files may be available here:

..........................









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August 22, 2011 4:04:46 AM

Best answer selected by JeeskMC.
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August 29, 2011 1:29:52 AM

update on mine.....new everything, including power supply, complete new re format, all programs updated, core staying under 50, vid fan at 100, still doing it
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August 29, 2011 12:00:42 PM

This topic has been closed by Mousemonkey
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