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XFX 6850... DoA?

Last response: in Graphics & Displays
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March 26, 2011 1:30:24 PM

I just bought this card from Newegg:

http://www.newegg.com/Product/Product.aspx?Item=N82E168...

This is my PSU:

http://www.newegg.com/Product/Product.aspx?Item=N82E168...

This is my motherboard:

http://www.newegg.com/Product/Product.aspx?Item=N82E168...

I'm running Windows 7 64 bit.


I think this card is DoA but I wanted to get the opinion of you guys first. I had been running an nVidia GTS 240, which worked great. When the new card came in I completely uninstalled the nVidia driver, removed the card, installed the new one, and installed the latest ATI driver from their website. Rebooted and started up World of Warcraft. The WoW login screen froze, screen flickered black or another color, returned to a frozen WoW login screen again, and repeated. I could hit ctrl alt del, and eventually I'd get the Windows screen that offers Task Manager, Change Password, etc. I chose task manager hoping I could just close WoW that way but it went back to a frozen login screen and I couldn't do anything. I restarted the machine. This time I tried Borderlands, and it worked ok at first. The title screen came up and the animations for it were all as they should be. Before starting a game I went into the in-game video options and turned the graphics settings up from the default, and hit enter. At this point, Borderlands froze also. Finally I tried Bionic Commando: Re-Armed, and it worked fine except for the map screen (animations did not run properly). I opened a ticket with XFX. They told me follow this guide:

http://xfxsupport.info/downloads/documentation/ATI-Driv...

I followed it from top to bottom. I ran Driver Sweeper in safe mode to clear out the ATI as well as what was left of the old nVidia drivers, and did as the rest of the guide said. When I finished, I still ended up with the same problem. I ran 3D Mark 11, and these were the results:

http://3dmark.com/3dm11/899940

The card did not crash during the tests but it did have very low FPS during some of them. I uninstalled the driver again, ran driver sweeper in safe mode again, and this time tried installing the second-most-recent ATI driver. Same results. Other than all that, everything else has seemed mostly-ok. Dual monitors works fine, hours of browser-based streaming video. The only freeze up I experienced outside of a game was overnight I put the computer in sleep mode and this morning it started back up to flickering black and colored screens like with the game freezes. I suspect the card is DoA. What are your thoughts?

More about : xfx 6850 doa

April 3, 2011 3:24:39 AM

Sounds like a dud to me. RMA it. Newegg is pretty good about RMA's.
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April 3, 2011 3:43:49 AM

Thanks for the response. I mailed it back to them and they have emailed me to say they received it and will let me know what their decision is.
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