I am relatively new to building computers, and I have just recently received all the parts for my first build. Everything appeared to be in order, except my AMD Phenom II x6 CPU had odd brown smudges and "drip" looking marks on it. I called into AMD to ask about this, and they asked if I had bought it used. I bought it brand new! I was told it is a sign the CPU had been tampered with, and upon their recommendation, I RMA'd it. Today another CPU arrives with the EXACT same issue. Is this normal?!
As previously stated, I'm new to this, but everyone I've asked says the cpu should be pristine if bought new. I've already RMAd once, and am getting frustrated with Newegg and AMD. It's gotten to the point I'm debating just using a dirty cpu to finally get my build under way, but I am very displeased.
The one I just received has the exact same issue. Is this normal for a brand new, out of the factory never-been-touched or used cpu? Should I be on the phone demanding they overnight me a proper, clean cpu?
Thanks for the advice. I've already waited this long for my build, what's another weekend?
Newegg is next-day shipping a new one at their expense (except it's a holiday weekend, so I won't be able to build until Tuesday.) Hopefully the third time is the charm. Otherwise, I'll never be going the AMD route again. I hope I'm not being a drama queen, but two dirty "brand new" CPUs in a row is just.. odd. I expected a higher level of quality from AMD.
It wasn't the same part, I did check the serial numbers. I actually called the AMD reps again after having RMA'd it, and they said it is atypical. The only marks should be the laser etching. I guess I just won the lottery twice.
Hoping the third will be pristine as it should be. Thanks again for the quick replies, the help is much appreciated.