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Windows 8 black screen with mouse pointer after login

Hi there,

I have been struggling to get into win 8 as when I login the screen goes blank and I just have a mouse pointer,
I am able to ctrl+alt+del to get to task manager but is crashes as soon as I use it. I have tryed to do the refresh from the install cd to no avail.

I had been using win 8 for a few days fine and had updated to the new nvidia driver, I think my issues may have started when I installed afterburner to stop my gfx card reving while playing games. It was ok while using it but on a restart the black screen happened.

I have the system on a semi dual boot (Having to pick from f12 boot menu to select hard drive) so should not be a dual boot issue.

My system
ga-p35c-ds3r
q6600
xmx2 4x2gb
zotac 560ti 2gb
xfx pro 850w

would aprecate any help with this issue
35 answers Last reply
More about windows black screen mouse pointer login
  1. Sounds like you might need to do a fresh install. I just had to do one last night on my laptop because of a DNS issue in Win8. Refresh and Reset didn't seem to solve it, so I had no choice. That's why his is a beta though.

    Could try using the Repair options available on the Windows 8 disk (click Repair your Computer, instead of Install) before resorting to wiping it out completely though.

    Good luck!
  2. Yeah i think i may have to, I will do a fresh install and then new drivers and afterburner stright away see if it produces the same issue. but that can wait till morning. Tho if anyone finds anything before then ill give that a go :)
  3. The same thing happened to me.. Windows 8 Pro 32-bit. I refreshed it, and then it was fine. But after I installed all the programs and restarted, it happened again.
    It had happened to me before in a 64-bit Windows 8 RTM, but I started explorer.exe from the task manager and the start screen came. But it isn't happening now. Everything is fine, just the explorer.exe is not running. You can open all the programs (that's how I'm writing right now), and even the file explorer, just the start screen and all the metro stuff don't work.
  4. The reason why I love this new windows 8 is because it gives me a lot of problems :). It gives me problem during installation, it gives me problem during activation, and it now gives me blank screen problem that you mention. fortunately, i can solve all of those problems with no trouble.

    For the blank screen problem, it occurs after I log in to my account (not after booting). So if your situation is the same with mine, you may be able to follow my steps in solving this problem (I believe that you experience the same problem with mine because I'm also able to start my computer in safe mode, but it goes blank when it starts in normal mode).

    The problem with my computer is no way related to driver because I have uninstalled (or reverted) all drivers but the problem still occurs. In my case, I believe that the problem is with the application that i install on my machine. Everything goes allright before i install my avast antivirus. but after installing it, the blank screen problem occurs. my solution is by restoring the system to any restore points before avast is installed. fortunately, the solution works perfectly.

    your problem may not be related to avast, but it may be related to any applications that you recently install on your machine. therefore, i suggest you refresh or reset your windows and install all applications that you want to install on your machine one by one. restart whenever you finish installing one application so that you can find out which application causes the problem.

    sorry if my english is not understandable because i'm indonesian.
  5. You are right, I also realized it was all Avast's fault and uninstalled it. BTW, is your Windows 32-bit or 64-bit? I had installed Avast in 64-bit RTM and it had worked all fine.
  6. squGEIm said:
    You are right, I also realized it was all Avast's fault and uninstalled it. BTW, is your Windows 32-bit or 64-bit? I had installed Avast in 64-bit RTM and it had worked all fine.


    my wndows 8 is the 32-bit one. i'm glad to hear that avast for 64-bit windows 8 doesnt cause problem, but i'll stick with my 32-bit windows 8. i don't know whether or not the new version of avast 32-bit is faulty because i installed my avast by using installer that i downloaded about one month ago. right now i rely only on windows 8 defender because i dont currently have time to experiment with any available antiviruses. any suggestion about any antiviruses that work well with windows 8 is highly appreciated.
  7. robithnurielhaq said:
    my wndows 8 is the 32-bit one. i'm glad to hear that avast for 64-bit windows 8 doesnt cause problem, but i'll stick with my 32-bit windows 8. i don't know whether or not the new version of avast 32-bit is faulty because i installed my avast by using installer that i downloaded about one month ago. right now i rely only on windows 8 defender because i dont currently have time to experiment with any available antiviruses. any suggestion about any antiviruses that work well with windows 8 is highly appreciated.


    I also had installed it from an older version, so I downloaded the latest version (the one that says Windows 8 Compatible). It still causes the problem. Now I have AVG installed, and its working fine. I had tried Avira but it says it does not officially support Windows 8 and I found some problems with it.
  8. squGEIm said:
    I also had installed it from an older version, so I downloaded the latest version (the one that says Windows 8 Compatible). It still causes the problem. Now I have AVG installed, and its working fine. I had tried Avira but it says it does not officially support Windows 8 and I found some problems with it.


    I wish i can use AVG. its been quite a while since the last time i used it because it thought it was not powerful enough to protect my pc. maybe i will use it now. thanks
  9. in the end i return to avast. the latest version of avast is windows 8 friendly and it is totally harmless. i've tried AVG for a while and it tried to kill many programs that i believe as safe and harmless programs.
  10. scutters said:
    Hi there,

    I have been struggling to get into win 8 as when I login the screen goes blank and I just have a mouse pointer,
    I am able to ctrl+alt+del to get to task manager but is crashes as soon as I use it. I have tryed to do the refresh from the install cd to no avail.

    I had been using win 8 for a few days fine and had updated to the new nvidia driver, I think my issues may have started when I installed afterburner to stop my gfx card reving while playing games. It was ok while using it but on a restart the black screen happened.

    I have the system on a semi dual boot (Having to pick from f12 boot menu to select hard drive) so should not be a dual boot issue.

    My system
    ga-p35c-ds3r
    q6600
    xmx2 4x2gb
    zotac 560ti 2gb
    xfx pro 850w

    would aprecate any help with this issue



    Heya!!!!!
    just do it this way
    reinstall win8 (offline) and dont use login by email
    dont even make a new user
    everything runs well xD :bounce: tested and works :hello:
  11. I had the same problem today, finally managed to solve it by connecting the VGA cable to the other port in the graphics card.

    My graphics card comes with two cable connections, one is the blue VGA connector, and the other one is some sort of digital video output, it is rectangular and usually it is white. For whatever reason, after the last update, Windows 8 decided on its own to start using the digital port instead of the VGA port, so the screen remained black, every once in a while I could see the mouse pointer, but that was all...

    Luckily I had around an adapdator that allowed me to plug the VGA cable to the digital video port, as soon as I did it Windows desktop appeared in the monitor!

    Never get bored with Windows.
  12. jballes said:
    I had the same problem today, finally managed to solve it by connecting the VGA cable to the other port in the graphics card.

    My graphics card comes with two cable connections, one is the blue VGA connector, and the other one is some sort of digital video output, it is rectangular and usually it is white. For whatever reason, after the last update, Windows 8 decided on its own to start using the digital port instead of the VGA port, so the screen remained black, every once in a while I could see the mouse pointer, but that was all...

    Luckily I had around an adapdator that allowed me to plug the VGA cable to the digital video port, as soon as I did it Windows desktop appeared in the monitor!

    Never get bored with Windows.

    http://img.tomshardware.com/forum/uk/icones/smilies/

    Many thanks for the info. I had the very same problem with my W8 after updating my Nvidia drivers, and you know, I looked at the video card but never gave it any thought that it could be what was causing my problem. Added an adapter moved the cable over to the DVI port and it fixed everything.
  13. robithnurielhaq said:
    The reason why I love this new windows 8 is because it gives me a lot of problems :). It gives me problem during installation, it gives me problem during activation, and it now gives me blank screen problem that you mention. fortunately, i can solve all of those problems with no trouble.

    For the blank screen problem, it occurs after I log in to my account (not after booting). So if your situation is the same with mine, you may be able to follow my steps in solving this problem (I believe that you experience the same problem with mine because I'm also able to start my computer in safe mode, but it goes blank when it starts in normal mode).

    The problem with my computer is no way related to driver because I have uninstalled (or reverted) all drivers but the problem still occurs. In my case, I believe that the problem is with the application that i install on my machine. Everything goes allright before i install my avast antivirus. but after installing it, the blank screen problem occurs. my solution is by restoring the system to any restore points before avast is installed. fortunately, the solution works perfectly.

    your problem may not be related to avast, but it may be related to any applications that you recently install on your machine. therefore, i suggest you refresh or reset your windows and install all applications that you want to install on your machine one by one. restart whenever you finish installing one application so that you can find out which application causes the problem.

    sorry if my english is not understandable because i'm indonesian.


    Yup, it seems that there's a conflict between avast's services and win8 dumbass explorer.exe, restoring files now, too bad my favorite AV won't be here for some time. using win8 32-bit. not my machine, I'd go back to 7 if I'd own it.
    Greetings from Bolivia!
  14. Hi, Please add a guest account to your main screen. now because guest has no right to install new programmes, it is SAFE and appears to be immune to the black screen. This may prove life saver when you don't have access to any other computer and you need to go to internet. in other words, even when your main log in goes to black screen, your guest account won't. this also proves that that nothing is wrong with any of your drivers or windows installation. Black screen appears to be being caused by Faulty additional programme that is probably trying to be updated at start.
  15. scutters said:
    Hi there,

    I have been struggling to get into win 8 as when I login the screen goes blank and I just have a mouse pointer,
    I am able to ctrl+alt+del to get to task manager but is crashes as soon as I use it. I have tryed to do the refresh from the install cd to no avail.

    I had been using win 8 for a few days fine and had updated to the new nvidia driver, I think my issues may have started when I installed afterburner to stop my gfx card reving while playing games. It was ok while using it but on a restart the black screen happened.

    I have the system on a semi dual boot (Having to pick from f12 boot menu to select hard drive) so should not be a dual boot issue.

    My system
    ga-p35c-ds3r
    q6600
    xmx2 4x2gb
    zotac 560ti 2gb
    xfx pro 850w

    would aprecate any help with this issue



    the best thing to do when your on a black screen in windows 8 is to open task manager. run "control panel" and then uninstall everything you have installed before the said error. I experienced this kind of problem and I'm sure this would work out.
  16. AVAST is the problem. I had the same issue with windows 8 black screen after log on to windows with mouse pointer. After disabling the avast service there were no more troubles. so I uninstalled AVAST.my problem solved.
  17. Kaspersky is the best. I had installed AVAST and it gave me lot of problems ( on windows 8 only). Windows 8 black screen with mouse pointer after login. So I recommend Kaspersky.
  18. Jayampathi Deshapriya said:
    Kaspersky is the best. I had installed AVAST and it gave me lot of problems ( on windows 8 only). Windows 8 black screen with mouse pointer after login. So I recommend Kaspersky.


    I installed Kaspersky today and screen went blue with only mouse pointer after login. However how do I remove Kaspersky from Laptop? I just see blue screen.
  19. I just removed AVG free 2014, restarted, sorted! After all that fluffing about it was @#$%ing AVG grrrrrrrr...
  20. I was having the same problem.
    All graphics displaying correctly until I logged into the machine. The black screen and Cursor. Ctrl Alt Delete would display the normal options but clicking Task manager for example would return you to the black screen.

    The Fix:
    Start Windows in Safe Mode (Hold shift key on when pressing restart on the main log on screen.)
    Select Safe mode with networking. (5)
    Log onto machine with an administrative account
    Go to Computer Manager
    Select Local Users and Groups
    Then select Groups
    Add the account you are experiencing problems with to this group, This can be a local user or a Domain account.
    Reboot the machine and the problem should be solved.

    Not sure if this is a Win 8 problem, as I used to remove all users from the Users Group and add myself to the Administrators Group in Win 7 with no Issue.

    Hope this helps somebody. Took me 3 days and three reinstalls of Windows to track it down.

    Brenden
  21. Try these steps - it works for me, I found this solution today by accident :) I had black screen with mouse pointer after starting Windows 8.1 (clean installation) on my laptop Lenovo T60 with ATI X1300 and I thought, that it is display driver issue, but it´s not. I had problém only in startup of system, not after restart or waking up from sleep mode or hibernation.
    Steps:
    Control Panel, Hardware and Sound, Power Options, now one of options from up left corner - Require a password on wakeup or Choose what the power buttons do or Choose what closing the lid does, Change settings that are currently unavailable (If you have UAC turn on)
    now:
    TURN OFF checkbox on "Turn on fast startup (recommended)" - after that, you will be able to start computer with normal desktop, no black screen with mouse pointer :) Enjoy.
    plazboz
  22. this is generally caused when you use the nvidia setup program before windows has
    finished with its updates. The driver that nvidia provided to microsoft is not actually installed until the system reboots. You really need to reboot your system before you install via the nvidia setup program or you can get a mix matched versions of the drivers and this type of failure.

    to fix you have to boot in safe mode, remove the nvidia graphics software, reboot, redetect your hardware, reinstall the microsoft driver, reboot, then re run the nvidia setup program to get to the latest version. Kind of stupid but if you don't reboot the old driver that nvidia gave microsot will over write one of the 3 drivers that nvidia installs and you will get the problem described, typically a blank screen when the system boots.
  23. This might not be the same issue as I get a blank screen following Windows 7 64-bit login (but no cursor), but thought I'd mention it anyway...
    I'd looked at the event viewer, started and stopped services, and even changed my graphics card. This was happening before I changed the video card and it's still happening, but although it appears to be video-related I am not sure what's causing it (my new graphics card is an MSI R6450).
    What I've discovered, however, is that my monitor light stays blue (not the amber it would turn if the connection were lost). And, if I turn the monitor off and then on I'll get a few seconds of visible desktop before it goes blank.
    AND, if I make sure all active windows are not maximized it doesn't happen. It seems DIRECTLY related to maximizing the active window.
    Hope this helps someone. If this is your issue, at least knowing to keep the windows from maximizing buys you some visible desktop time to pursue other causes...
    Monica
  24. Just solved my issue after and hour working on it.
    With Windows 8 on a HP All in one Envy computer.

    Had the black screen with only mouse showing.

    First I did the press shift 5 times gig to get the screen to pop up and clicked ease of access, then I could get into my desktop to do stuff.

    I went to my uninstall programs page and uninstalled AVG Free 2014 that I had installed yesterday.

    Rebooted but that did not fix the problem.

    So I checked out what else had been installed and found it, visual studio redistributable 2012
    there were two of those installed the yesterday too, so I uninstalled those and viola, FIXED!!!

    Good Luck Folks!!!

    Erik
    www.MadeByHippies.com
  25. scutters said:
    Hi there,

    I have been struggling to get into win 8 as when I login the screen goes blank and I just have a mouse pointer,
    I am able to ctrl+alt+del to get to task manager but is crashes as soon as I use it. I have tryed to do the refresh from the install cd to no avail.

    I had been using win 8 for a few days fine and had updated to the new nvidia driver, I think my issues may have started when I installed afterburner to stop my gfx card reving while playing games. It was ok while using it but on a restart the black screen happened.

    I have the system on a semi dual boot (Having to pick from f12 boot menu to select hard drive) so should not be a dual boot issue.

    My system
    ga-p35c-ds3r
    q6600
    xmx2 4x2gb
    zotac 560ti 2gb
    xfx pro 850w

    would aprecate any help with this issue

  26. IonU_All said:
    I was having the same problem.
    All graphics displaying correctly until I logged into the machine. The black screen and Cursor. Ctrl Alt Delete would display the normal options but clicking Task manager for example would return you to the black screen.

    The Fix:
    Start Windows in Safe Mode (Hold shift key on when pressing restart on the main log on screen.)
    Select Safe mode with networking. (5)
    Log onto machine with an administrative account
    Go to Computer Manager
    Select Local Users and Groups
    Then select Groups
    Add the account you are experiencing problems with to this group, This can be a local user or a Domain account.
    Reboot the machine and the problem should be solved.

    Not sure if this is a Win 8 problem, as I used to remove all users from the Users Group and add myself to the Administrators Group in Win 7 with no Issue.

    Hope this helps somebody. Took me 3 days and three reinstalls of Windows to track it down.

    Brenden



    You don't actually specify WHICH group! Anyone????
  27. Guys the Resolution for the issue is mentioned below

    1) Once you are on the password login screen , Press and hold Shift key and click on the power icon (bottom right corner of the screen) and restart your computer.. ( Remember do not type in password)
    2) You will get advance options . Click on troubleshoot ------> Advanced options----> Start up settings-------> Restart------> and select SAFE MODE WITH NETWORKING option by pressing NUM 5 key....
    3) Login to you desktop in Safe mode with networking ... In the Add/ remove programs , look for “Search protect” and uninstall the software and go to the IE Settings and change the home page from Search protect to the one that the customer had earlier and Reboot the PC
    4) After restarting the computer , type password and you will be able to use your computer normally...

    90 % chances that it works

    If this option doesnt work, then while in Safe mode with networking , do a system restore by selecting a date when your computer was workinf fine and then it will restart by its own ... Your computer will start working properly

    Possible reason for the issue is SEARCH protect malware ... Also check if there is any unwanted program in the computer , remove that as well

    Kindly reply after you perform these steps
  28. WASIMMUKHTAR, thank you for your reply.

    I've tried implementing your suggestions to no avail. I still receive the black screen / mouse pointer for each Win8.1 profile, with the exception of the built-in administrator account. This account is fine in a pinch (and the only reason the laptop is not a complete brick at this time), but there are still certain things that this BI-admin account cannot do, despite it being an administrator on the box.

    In safe mode, I did not see any instance of 'Search Protect' or similar programs, nor anything else unwanted or unknown for that matter. I also deleted any programs I installed that dated back 30 days prior to initial video loss. I don't have Kaspersky, AVG, Avast or other free AV programs installed. I've also run Malwarebytes Anti-Malware version 2.0.2.1012 as well as RootKitDetect and both of those came up clean.

    I have tried properly uninstalling / reinstalling the Intel graphics drivers, as I've seen in several posts for users experiencing the same or similar issue. Though I don't think that solution applies since the BI-admin account has video.

    I've also tried to attach my Lenovo Thinkpad S1 Yoga's external mini-HDMI port to see if somehow the primary screen switched over, which it did not after examination.

    Lastly, system protection was not initially enabled for the system partition (c: drive) so I do not have a restore point before I encountered my troubles unfortunately. What I'm having trouble understanding is the fact that I can still get to my main profile in safe mode but can't figure out exactly what's preventing my display from appearing after login or how to reverse the effects. Is there a way to load drivers one by one to pinpoint exactly where something is loading to 'crash' the video or is there irreparable damage? I really don't think it's a driver thing. Aside from that scenario, is there any other possible reason this is occurring to all but the built-in admin account? Is that user protected in some way like a guest account might be so to make it immune to whatever the heck this is?

    At this point, I feel like there's nothing else to try and it's driving me nuts. HELP!

    wasimmukhtar said:
    Guys the Resolution for the issue is mentioned below

    1) Once you are on the password login screen , Press and hold Shift key and click on the power icon (bottom right corner of the screen) and restart your computer.. ( Remember do not type in password)
    2) You will get advance options . Click on troubleshoot ------> Advanced options----> Start up settings-------> Restart------> and select SAFE MODE WITH NETWORKING option by pressing NUM 5 key....
    3) Login to you desktop in Safe mode with networking ... In the Add/ remove programs , look for “Search protect” and uninstall the software and go to the IE Settings and change the home page from Search protect to the one that the customer had earlier and Reboot the PC
    4) After restarting the computer , type password and you will be able to use your computer normally...

    90 % chances that it works

    If this option doesnt work, then while in Safe mode with networking , do a system restore by selecting a date when your computer was workinf fine and then it will restart by its own ... Your computer will start working properly

    Possible reason for the issue is SEARCH protect malware ... Also check if there is any unwanted program in the computer , remove that as well

    Kindly reply after you perform these steps
  29. I installed a bunch of Windows updates, changed my Swap file size to 1X-2X RAM, a few other things and rebooted, all seemed well. I rebooted again an hour later and signed in then got the black screen for a long time, then I moved my mouse and that appeared, waited awhile longer and the taskbar showed up with only a couple items in the show hidden icons area and my Start button from Classic Menus, no clock, no taskbar pinned items. I went to Control Panel and checked System to check the activation, which I just did just now again, and it said not activated but in a few seconds it was activated. Since things didn't stay open on the taskbar, I had to keep going back to Control Panel to check things. I went to Windows Update and there were still 4 optional updates available (125 MB or so), the last 4 on my list of installed updates is KB2984005, KB2979501, KB2977174, KB2975331; downloaded those and rebooted from the black screen and everything works again in Win 8.

    My Win 7 went down earlier tonight, that's where I usually am. I shut it down and it said things were processing so it took an hour or two to shutdown while I slept. Tried to boot it back up, all I get is a black Startup screen from Microsoft. I couldn't get into Win 7 at all.

    I just did a quick scan of my Win 8 drive with Avast! and it found no threats. I did a checkdisk of my Win 7 drive from Win 8 and it found no errors. So basically I've been updating Win 8 for 6 hours because I was away for a few weeks and haven't had a chance to try booting back into Win 7 yet, but I'm typing this in fear of some zero-day exploit affecting my computer. 2 OS's down in one night?
  30. I got back into Win 7 after I unplugged all my external hard drives, which seems to be a thing this month. It started up very scarily, but I got a pop-up from PC Backup a program that wanted to install right away, which I then uninstalled in Control Panel. I had installed the K-Lite Codec MegaPack last in Win 7, and some malware came with it from the C-Net site! I found my browsers hijacked by trovi.com --- Remove Trovi from Chrome, Firefox and Internet Explorer http://malwaretips.com/blogs/trovi-removal/ and I didn't do all that it said to do on that page to get rid of it, but I'll see how I do; and Outfox.TV is back, geez!
  31. I have stumbled upon the fix for this particular issue. I can't say I truly understand it, but I'm absolutely over the moon that I have recovered the use of my primary user account profile on my laptop, complete with all my settings.

    After removing almost every app that I'd installed from approx 30 days before experiencing the black screen of death (BLSOD) and meeting with the same issue afterwards, I decided to reverse a modification that I make for every one of my systems, which is (via secpol.msc, user rights) RE-ADDING the local users group to the user right 'allow log on locally,' where I leave only the local administrators group that capability. I also always remove my account from the local users group so that it is only a member of the local administrators group.

    Based on that, change I made was --
    1. allow users group members to log on locally
    2. added my local user account back to the local users group, while keeping it in the local administrators group.

    Once I performed the above steps, my profile came back in full effect after logging into that account. OH NO, WAIT. AFTER THAT, I STILL HAD THE BLSOD. What possessed me to perform the step that finally fixed the problem (and I'm guessing the combination of all three steps together cured me of this horrible problem) was running SYSTEM REPAIR after the above account changes.

    Once I rebooted and logged in with my account, BAAAMMM, GOT MY DESKTOP BACK, B#$%&*@!

    Because I was curious, I went back into my system protection settings, found a restore point from a few days before, which was before I removed a bunch of applications I thought may have been the root cause of the BLSOD affair, and retried the THREE GOLDEN STEPS ABOVE.

    AGAIN, MY MAKESHIFT SOLUTION WORKED WITH FLYING COLORS.

    Not sure if anyone can explain why not being in the local USERS group could cause such an issue, especially after I'd been using it that way for at least a month before my BLSOD issues began, I'd be SO CURIOUS to know.

    Feeling 30 pounds lighter without that pit in my stomach, Regards all
    -- MiTie
  32. robithnurielhaq said:
    The reason why I love this new windows 8 is because it gives me a lot of problems :). It gives me problem during installation, it gives me problem during activation, and it now gives me blank screen problem that you mention. fortunately, i can solve all of those problems with no trouble.

    For the blank screen problem, it occurs after I log in to my account (not after booting). So if your situation is the same with mine, you may be able to follow my steps in solving this problem (I believe that you experience the same problem with mine because I'm also able to start my computer in safe mode, but it goes blank when it starts in normal mode).

    The problem with my computer is no way related to driver because I have uninstalled (or reverted) all drivers but the problem still occurs. In my case, I believe that the problem is with the application that i install on my machine. Everything goes allright before i install my avast antivirus. but after installing it, the blank screen problem occurs. my solution is by restoring the system to any restore points before avast is installed. fortunately, the solution works perfectly.

    your problem may not be related to avast, but it may be related to any applications that you recently install on your machine. therefore, i suggest you refresh or reset your windows and install all applications that you want to install on your machine one by one. restart whenever you finish installing one application so that you can find out which application causes the problem.

    sorry if my english is not understandable because i'm indonesian.
  33. "... Sorry if my English is not understandable because I'm Indonesian."

    Your English is well above average.

    Following mystery "update = new application, update, patches ..." perhaps even related to security software, the following happens that leads to the discovery of more complex problems. [Update info:]

    1) The normal end User using chrome, IE11, or something in the internet causes the mouse to jitter, shake, rattle, allowing the vibrating cursor icon to be positioned; but due the jitters largely refuses to select correctly. (It seems to acting the touch mode where the large icons may need a wider cursor. [Yes it is new interface, but has less specificity than I used in 1980.]

    2) After failing to end the current application, we have to CAD to the task manager (using the tab key), the cursor still acting up, however with so many background applications running it is impossible to see the offending application, to end it. As soon as it becomes apparent that the problem resists correction, we have press hold the power key and reboot. [Just stop the cursor].

    3) Of course we have to USE the system (under the assumption of some productive work), and for the normal user this brutal and problematic treatment works, but then the problem repeats. [Next duplicate the jitters.]

    4) After losing this battle we use the CAD accessed task manager to Sign Out the User account, and to Sign In to the Admin account, from there we get the blue logo careen with the dots moving, but soon the screen (maybe even flashes) turn solid blank (not dark) and we can only see and move the mouse, the screen interface will not work ...

    5) However is we again Sign In to the normal user account and all appears normal until the cursor jitter/shake/vibration happens again.

    6) In the normal user account we from time to time are required to remember some update/communicate action prompted by the Admin password dialog to allow updates, communications etc. ... then on occasion click on to new web site we are prompted to allow some communication (that seems extraneous or uninterpretable) for example wyupdate fails.

    7) Since whatever update was done and the time of its discovery is so long, we have to guess which update to undo, and then guess if we will solve the jitter/shake/vibrating/rattle cursor or the admin blank screen problem.

    8) With the admin's screen blank we CAD to the task manager, that up through the blank screen and are able to start applications and have them visible with the blank screen in the background. [Observation.]

    9) From task manager we just start a new task MSCONFIG and behold the cursor jitter/shake/vibrate/rattle began on the Admin Account, noting even that when we placed and press the left button mouse that the Task Manager box also started vibrating as the same speed. [This means that it was not the Admin account that was different for the jitters.]

    10) Then after see that all applications boxes vibrated we signed into the normal user account (vibrating cursor and all), but then having set some boot options with MSCONFIG we decided to reboot the system by shutting it down, not easy.

    11) Then the "please wait problem", the multi colored rings issue, but JUST in MSCONFIG setting boot to diagnostic, boot log … AND rebooting was enough to get the Admin screen to work, network disabled, so back to MSCONFIG, to set to normal boot (boot log in place).

    12) Now as we leave for real life, the User account prompted us again for cloud storage, but no thanks, so until again becomes again and until the cursor jitter/shake/vibration happens again, we say good bye, exhausted, demoralized, and in the fourth decade since software engineers failed to listen, I hope not to return here. [Note because humanity does advance a little from time to time, I have hope (from the pit of despair mind you), that new generation will look as to how this mess was created, and realize that it need not have been so, there is better way and it's is in the history of the science … but no takers? … yours will come to you.
  34. Please post a new thread if you need any further help; this thread is unwieldy and hard to follow.
  35. Windows 8.1, HP Envy 64bit, three weeks old, I could suspect that it bizarre to have this number of diverse answers to common problem. (cursor jitter/shake/vibration and blank screen on some accounts?) Everyone could be wrong - PC progress!
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