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Can I have a fauly cpu cooler on i7 sandy bridge

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I picked up a cpu and motherboard combo but the cpu was the display one and the heatsink was kept in the managers office supposedly.
I seriously cannot put the pins in, i can hardly get 2 pins in. Ive put in heatsinks more than a dozen times on other builds, and have put 2 similar sandy bridge heatsinks this past week without the slightest problem.
This heatsink just refuses to click. I leave the legs unrotated opposite the arrow and push down, they dont go in or the tips prematurely come out.
I am so frustrated. Should I just take back the cpu and heatsink and ask for another one at frys. Its been a week im sure they restocked.

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CPUs Master

You could take it back, push pins do have a habbit of failing.

Stock heatsink suck anyway and since you have a nice cpu, spend £20 and get yourself a Hyper212+, a wise investment.

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I think that if a heatsink is on a desk, it's there being used as a neo-art paperweight. And there was something wrong with it for it to be there sitting pretty under the desk light. And they knew it.

Get another one. If you can.

I went and asked for an exchange after a long hassle I got a new one. The boxed cpu and heat sink had a DIFFERENT HEATSINK. The part that attaches to the cpu had a copper/gold colored face. Wow talk about assholes. They had given me a broken i3 heatsink with a i7.
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