Solved

Remote assistance won't work through DSL& DI-524

Despite googling...
I can't get remote assistance to work for my mom in Florida. She sends me an invite and I can only get in if she plugs straight into the Verizon DSL Westell 610030 w/IP pass through enabled and not if she tries to go through both the Westell and DI-524.

I setup her Dlink DI-524 port forwarding (virtual server) to 3389 always/UDP/TCP going to her 192.168.0.123 and also setup the DI-524 Static DHCP based on her MAC to assign her 192.168.0.123. IP config shows she's getting assigned the 123 IP. I even tried turning on the DMZ. Didn't help. I also edit the RcBuddy.MsRcIncident w/notepad changing the IP from a 192 to her real external public IP. This all works only if I have her connect directly to the Westell.

4 1/2 hours later. No progress. Help please.
I'd like to get this working w/out setting the Westell to bridge mode. I want to know what I'm missing.
Router REV C has latest firmware.

The following links might help someone figure this out.
screenshots.portforward.com/Dlink/DI-524/index.htm
portforward.com/english/routers/port_forwarding/Dlink/DI-524/Remote_Desktop.htm
7 answers Last reply Best Answer
More about remote assistance work
  1. Use the free version of www.logmein.com.
  2. Thanks Grumpy. I know I could use that or RealVNC but I'm trying to figure out why the setup won't work.
  3. Did you try putting the DSL modem in Bridge mode? I like LogMeIn because it doesn't require port forwarding.
  4. I'd like to get this working w/out setting the Westell to bridge mode. I want to know what I'm missing.
  5. Best answer
    Good luck!
  6. Thanks Grumpy. Hopefully someone is up to the challenge.
  7. Best answer selected by cage0022.
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