I can't get remote assistance to work for my mom in Florida. She sends me an invite and I can only get in if she plugs straight into the Verizon DSL Westell 610030 w/IP pass through enabled and not if she tries to go through both the Westell and DI-524.
I setup her Dlink DI-524 port forwarding (virtual server) to 3389 always/UDP/TCP going to her 192.168.0.123 and also setup the DI-524 Static DHCP based on her MAC to assign her 192.168.0.123. IP config shows she's getting assigned the 123 IP. I even tried turning on the DMZ. Didn't help. I also edit the RcBuddy.MsRcIncident w/notepad changing the IP from a 192 to her real external public IP. This all works only if I have her connect directly to the Westell.
4 1/2 hours later. No progress. Help please.
I'd like to get this working w/out setting the Westell to bridge mode. I want to know what I'm missing.
Router REV C has latest firmware.
The following links might help someone figure this out.