Despite googling... I can't get remote assistance to work for my mom in Florida. She sends me an invite and I can only get in if she plugs straight into the Verizon DSL Westell 610030 w/IP pass through enabled and not if she tries to go through both the Westell and DI-524.
I setup her Dlink DI-524 port forwarding (virtual server) to 3389 always/UDP/TCP going to her 192.168.0.123 and also setup the DI-524 Static DHCP based on her MAC to assign her 192.168.0.123. IP config shows she's getting assigned the 123 IP. I even tried turning on the DMZ. Didn't help. I also edit the RcBuddy.MsRcIncident w/notepad changing the IP from a 192 to her real external public IP. This all works only if I have her connect directly to the Westell.
4 1/2 hours later. No progress. Help please. I'd like to get this working w/out setting the Westell to bridge mode. I want to know what I'm missing. Router REV C has latest firmware.
The following links might help someone figure this out. screenshots.portforward.com/Dlink/DI-524/index.htm portforward.com/english/routers/port_forwarding/Dlink/DI-524/Remote_Desktop.htm
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Use the free version of www.logmein.com.
Thanks Grumpy. I know I could use that or RealVNC but I'm trying to figure out why the setup won't work.