Hello,
I have a problem with my Internet which is perplexing and something I have found other people experiencing – but with no solution (at least for me) to date.
The Problem.
I cannot connect to specific websites at home. I also cannot receive mail (outlook Express) at home. I can get to many websites and send mail and do all manner of things online, but certain sites, such as hotmail and others will not load.
Setup.
I have Cox Cable Internet as my ISP.
Cox Cable to Linksys Cable Modem to Linksys Wireless Router. From there, I have a Cat 5 ethernet cable from Router to Main Computer, wireless signal for house, secondary computer, laptop, iPhone wifi. I have run Internet Connection Tests online and results (ul and dl) are within range of what I should expect from Cox Cable.
Clues.
The issue in not specific to one machine. My Main computer (Ethernet connected), seconday computer (wireless connection), and iPhone (when connected via home wifi network) all have the same issues – inability to load certain websites. The problem occurs across platforms and browsers (IE, Firefox, Safari). The problem is new. We just bought the house in December of last year and had new cable lines run. All worked fine until a couple weeks ago. No event that I can think of changed my setup or settings. The problem is not due to specific site being down – as an example I can access Hotmail on iPhone via 3G, but not on wifi within seconds of each attempt.
Attempted Fixes.
I have reset the Router, I have reset the Modem. I have installed most current firmware. I have turned off firewalls (Windows and NAV), adjusted MTU, completely turned off (temporarily) NAV, adjusted proxy settings, adjusted security settings, adjusted privacy settings, adjusted cookies, etc. I have run complete Virus, Spyware, and Adware scans – revealing nothing nefarious. Indeed, I completely reformatted the main machine and reinstalled Windows XP (XP Pro SP3).
It’s obviously very frustrating. I have to believe the problem is located somewhere between the computer(s) and the Cox line in. I don’t think it’s an ISP thing, as I can connect etc from work (also on Cox), etc. I don’t think it’s a computer/software issue as this affects different machines and devices. That leaves, the Router, the Modem, and coax cable itself. Any ideas out there? How can I best test modem and router (and line I guess). Thanks,
I have a problem with my Internet which is perplexing and something I have found other people experiencing – but with no solution (at least for me) to date.
The Problem.
I cannot connect to specific websites at home. I also cannot receive mail (outlook Express) at home. I can get to many websites and send mail and do all manner of things online, but certain sites, such as hotmail and others will not load.
Setup.
I have Cox Cable Internet as my ISP.
Cox Cable to Linksys Cable Modem to Linksys Wireless Router. From there, I have a Cat 5 ethernet cable from Router to Main Computer, wireless signal for house, secondary computer, laptop, iPhone wifi. I have run Internet Connection Tests online and results (ul and dl) are within range of what I should expect from Cox Cable.
Clues.
The issue in not specific to one machine. My Main computer (Ethernet connected), seconday computer (wireless connection), and iPhone (when connected via home wifi network) all have the same issues – inability to load certain websites. The problem occurs across platforms and browsers (IE, Firefox, Safari). The problem is new. We just bought the house in December of last year and had new cable lines run. All worked fine until a couple weeks ago. No event that I can think of changed my setup or settings. The problem is not due to specific site being down – as an example I can access Hotmail on iPhone via 3G, but not on wifi within seconds of each attempt.
Attempted Fixes.
I have reset the Router, I have reset the Modem. I have installed most current firmware. I have turned off firewalls (Windows and NAV), adjusted MTU, completely turned off (temporarily) NAV, adjusted proxy settings, adjusted security settings, adjusted privacy settings, adjusted cookies, etc. I have run complete Virus, Spyware, and Adware scans – revealing nothing nefarious. Indeed, I completely reformatted the main machine and reinstalled Windows XP (XP Pro SP3).
It’s obviously very frustrating. I have to believe the problem is located somewhere between the computer(s) and the Cox line in. I don’t think it’s an ISP thing, as I can connect etc from work (also on Cox), etc. I don’t think it’s a computer/software issue as this affects different machines and devices. That leaves, the Router, the Modem, and coax cable itself. Any ideas out there? How can I best test modem and router (and line I guess). Thanks,