New HP pc does fine internet ISP. Troubleshooting mode ask for user ID and pass word. PC was set up defaulting by the password
If the troubleshooting mode you are referring to is an HP application, it may be asking for a user and password in Windows that has administrative rights. So if your Windows username has administrative rights, try providing that information to the application. Otherwise, please provide more details as to what the troubleshooting mode is and how you access it.