Disconnect problems

[laserpp]

I lose connection to the internet like 5 times a day and is really annoying when playing games, the thing is though my brother never loses connection and is on the same modem that I am? what could be the problem?

Thanks

 

[meradz]

Are one or both of you connected wirelessly, or connected directly via ethernet cable?

Obvious things to look at are NIC drivers and how are you connected to the modem. Is there a router between the computers and the modem, or does the modem also double as a router?

 

[sapius]

It could be a bad port on your modem. if you are using an ethernet cable try plugging it into another port on the modem and see if that does not help.

 

[laserpp]

we are both plugged in and I have tried all of them even changing my bros one out for mine. modem connected to a router and I am connected to the router

 

[sapius]

Are you playing games on a pc or are you playing on a console like xbox360 or Ps3? If you are both playing on a PC then i have a few theories.

 

[laserpp]

Yea I play WoW and SC2

 

[sapius]

Ok. When your computer suddenly drops connection to the online games, does your computer still say that you are connected at 100mbps in local area connection on the bottom right of your screen? If so i know what the problem is.

 

[laserpp]

yea the icon says it is still connected but I lose connection to the internet also and aim not just the game.

 

[lihuahellen]

I lose connection to the internet like 5 times a day and is really annoying when playing games, the thing is though my brother never loses connection and is on the same modem that I am? what could be the problem?

Thanks

Log on to the router. If you cannot log on to the route, then check that:
a. all cables attached to the router and computer are secure
b. the Internet LED is lit
1. If the Internet LED is not lit, refer to the router manual to troubleshoot the light status.
2. The LEDs for the ports with cables are lit.
c
1. If a port LED is not lit, move the cable to a different port on the back of the router
2. If a port LED still does not light, refer to the router manual to troubleshoot the light status.
3. The LED on the Ethernet adapter is lit
d
If the Ethernet adapter LED is not lit, then do not continue with this Troubleshooting document. Instead, refer to your adapter manual for troubleshooting. If the adapter is not NETGEAR's, contact Premium Support, or the manufacturer.
If all cables are securely seated and the LEDs are lit appropriately, then:
1. Power off the router.
2. Power the router on again.
3.If you still cannot log on to the router, then do a hard reset on the router, as described in Reset and Restore the NETGEAR device to Factory Default Settings.
4.If you still cannot log on to the router, Contact NETGEAR.

 

[sapius]

Resetting the router will not help you. What you need to do is put your modem into "Bridged ethernet mode" the problem is this. You're modem is automatically updating the IP address and everytime it does the computer in which YOU are using does not detect it. Therefore your computer is still attempting to use the old IP address that the modem automatically updated. This is why the computer thinks it is still connected but you cannot access any web pages or play online games. When you set the modem that is connected to the router into "bridged ethernet mode" it will perform all of the dutties the modem is supposed to do without automatically updating the IP address. If you need help on setting the modem to bridged ethernet just post back. You also need to enable the option in the"LAN setup" tab in the router called "use router as DHCP server" after that the router will then perform as the modem. Assuming that you use DSL.

 

[laserpp]

Yea I will def need help with that =D THANK YOU!

 

[laserpp]

Hey sapius =D could you assist me on doing this, I would love you long time =D

 

[laserpp]

anyone know how to do this?