HI
I have bought a new laptop "Dell, core i5, RAM 4GB, HD 640GB", which is sometimes shuts down automatically and shows a blue screen for a while and then restarts automatically. Though i have reinstalled my window 7 many times but it is not working. PLease help me in this regard that what is the problem, whether it is a Driver or Hardware or software problem?
These are information that i receive while it restarts due to this problem:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 93BA16BC
BCP3: C139B9E8
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\062712-16302-01.dmp
C:\Users\Monis\AppData\Local\Temp\WER-36051-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I have bought a new laptop "Dell, core i5, RAM 4GB, HD 640GB", which is sometimes shuts down automatically and shows a blue screen for a while and then restarts automatically. Though i have reinstalled my window 7 many times but it is not working. PLease help me in this regard that what is the problem, whether it is a Driver or Hardware or software problem?
These are information that i receive while it restarts due to this problem:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 93BA16BC
BCP3: C139B9E8
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\062712-16302-01.dmp
C:\Users\Monis\AppData\Local\Temp\WER-36051-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt