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Problems installing 64-bit windows 7. Help!

Last response: in Windows 7
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December 11, 2011 11:31:38 AM

Hi there, I had a little flick through the forums and found a couple of similar threads, but none describing exactly what I'm experiencing. So here goes.

Put together a PC, tried to install 64-bit windows 7, but when I look at system settings, it says 32-bit operating system. Here is my set up:

MSI P67A-G45 (B3) *This was bought 2nd hand from ebay, and didn't come with drivers disc.*
Core i5 2500k
8GB G.Skill Ripjaws X 1333 MHz
GTX 560Ti
500gb HDD

So, I know that there are some compatibility problems with the board and certain types of G.Skill RAM, but looking in the system settings in Windows, it recognises there are 8GB installed, but only 3 available of course due to 32-bit windows.

This is my first build. Starting to get a bit frustrated as I just expected to install 64-bit windows straight up. Any help would be greatly appreciated.

The only thing I can really think of is that the motherboard is somehow remembering settings from its previous use? Is that even possible?

Thanks in advance guys (and gals).
a c 403 $ Windows 7
December 11, 2011 11:57:18 AM

Was it a 64 bit install disc?
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December 11, 2011 12:09:51 PM

SR-71 Blackbird said:
Was it a 64 bit install disc?


........

Yes
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a c 403 $ Windows 7
December 11, 2011 12:11:58 PM

Do you have the current bios?
Did you do a clean install?
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December 11, 2011 12:14:51 PM

The hard drive was brand new, no operating system previously on it.

The current bios is... v1.8 I think, that's just off the top of my head. I'm just trying something with Windows and I will give you a definitive answer after that.

Thanks for your help.
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a c 403 $ Windows 7
December 11, 2011 12:17:04 PM

What does your system properties window show?
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December 11, 2011 12:19:36 PM

I'm just trying to 'upgrade' now, hoping that will magically transform it somehow from 32-bit to 64-bit. Before this, it showed 32-bit windows, 8gb ram (3gb available).

The 'upgrade' is almost finished, I'll let you know how that goes, then check the bios and system properties for you.
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December 11, 2011 12:19:59 PM

thanks for the link I'll run that after this upgrade
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December 11, 2011 12:37:07 PM

These are the Speccy results:

OS: MS Windows 7 Home Premium 32-bit

CPU: Intel Core i5 2500k @ 3.30GHz
Sandybridge 32nm Technology

RAM: 8.00 GB Dual-Channel DDR3 @ 665 MHz (9-9-9-24)

MOBO: MSI P67A-G45 (MS-76730) (SOCKET 0)

GPU: L90D+ DVI (1280x1024@60Hz)
1024MB GeForce GTX 560 Ti (ASUStek Computer Inc)

HD: 488GB Western Digital WDC WD5000AAKS-60WWPA0 ATA Device (SATA)

Optical Drive: ATAPI iHAS124 B ATA Device

Audio: HD Audio Device
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a c 403 $ Windows 7
December 11, 2011 12:47:23 PM

I would say the media you installed was 32 bit
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a b $ Windows 7
December 11, 2011 12:53:08 PM

Looks to me like your are installing the 32 bit version.
Also, you cannot upgrade 32 bit to 64 bit, it requires a clean install.
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December 11, 2011 12:53:17 PM

SR-71 Blackbird said:
I would say the media you installed was 32 bit


I have RETAIL Windows 7, with both 32-bit and 64-bit discs. The disc I inserted was the 64-bit disc.
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a c 403 $ Windows 7
December 11, 2011 12:54:43 PM

I would reinstall just make sure you use the 64 bit disc.
Make sure it's a clean install.
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December 11, 2011 12:56:08 PM

I have clean reinstalled twice already, with the 64-bit disc in the tray.
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a c 403 $ Windows 7
December 11, 2011 12:58:13 PM

Mislabeled media maybe maybe
Are all you drivers installed in the device manager
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a b $ Windows 7
December 11, 2011 12:58:33 PM

Then it would appear that you have a mis-labled install disc?
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December 11, 2011 12:59:29 PM

That was actually my first thought, that for some reason 32-bit windows was on the 64-bit disc. But does that even happen?!

As for drivers, as I said the MOBO didn't come with a driver disc so I'm having to do it all manually.
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a c 403 $ Windows 7
December 11, 2011 1:04:02 PM

If your OS is 64bit on drive C you must have as folder program files as well folder program files (x86)
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a b $ Windows 7
December 11, 2011 1:05:07 PM

Well, I have never heard of it happening with Windows specifically, but I have seen mislabeled discs before. Where did you get this "retail" version of Windows, I would be very suspect that it could be a counterfeit or illegal copy.
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a c 403 $ Windows 7
December 11, 2011 1:06:10 PM

That's what i was leaning towards ^
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a c 403 $ Windows 7
December 11, 2011 1:09:39 PM

Check the folders on the c drive if they aren't both there it is mislabeled or pirated media.
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December 11, 2011 1:09:56 PM

Well, you'll be interested to know that I just tried to register the product key, and it was blocked by Microsoft.
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a c 403 $ Windows 7
December 11, 2011 1:11:09 PM

You are the victim of pirated media,get your money back!
Sorry to hear that!
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a c 403 $ Windows 7
December 11, 2011 1:12:22 PM

Don't by your install media from auction sites,most are a scam.
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a b $ Windows 7
December 11, 2011 1:16:54 PM

Well, that sucks. Lesson learned the hard way!
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a c 403 $ Windows 7
December 11, 2011 1:17:19 PM

Contact Ebay or Paypal to get your money back if you purchased it on Ebay.
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a c 403 $ Windows 7
December 11, 2011 1:24:29 PM

I would still believe it is counterfeit.
That is just my opinion.
I have never seen mislabeled genuine Microsoft Software
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December 11, 2011 1:26:42 PM

Yeah, fair enough, and it did come from Ebay. I will consult microsoft first, to see what they say. Then I will get my money back if it indeed turns out to be counterfeit.

Thanks for all your help.
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a c 403 $ Windows 7
December 11, 2011 1:27:59 PM

Good Luck,
Hope it all works out for you.
Thanks for using the forum!
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Best solution

a c 403 $ Windows 7
December 11, 2011 1:36:05 PM

http://reviews.ebay.com/Buying-Legitimate-Microsoft-Pro...

Here is more info to read on the matter ^
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December 11, 2011 1:43:44 PM

I've noticed spelling mistakes on the box and in the manual now. In fact, I noticed them two nights ago, but didn't think anything of it stupidly. The 64-bit disc installs 32-bit windows, and the product key is blocked.

Yup, looks like a fake...
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a c 403 $ Windows 7
December 11, 2011 2:18:46 PM

Sorry to hear that,get your money back from those scammers!
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a b $ Windows 7
December 11, 2011 2:22:53 PM

Hope you can get a refund, that might be tough to do. But at least report them to the auction site.
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December 12, 2011 10:21:21 AM

Yeah, well the guy's said he'll give me a refund, and he does have 100% positive feedback on Ebay, from 90 odd ratings. So I will give the guy the benefit of the doubt, to me it just sounds like he bought it cheap from a dodgy website and tried to sell it on for a bit of profit without realising. But that's a very generous benefit of the doubt, and if anything goes wrong with getting a refund I will be reporting it to eBay straight away. I highlighted all the spelling mistakes on the box and have taken pictures as evidence.

Again, thanks for your help guys... sigh hopefully I can get this sorted by the end of the week!
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a c 403 $ Windows 7
December 12, 2011 10:22:25 AM

Your welcome glad to hear about the refund.
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December 12, 2011 10:22:29 AM

"What version of Windows 7 is right for yur?"

In big letters on the back >_<
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December 12, 2011 10:26:45 AM

I am in the UK which is why I'm spelling words with an s not a z ;) 

I'll grab it from Amazon though, won't make the mistake of trying to get it a few quid cheaper through eBay this time...

Have a good one too dude. As for using the forums, this is my first bout of posting, but I look on here regularly for help/tips and was using it nearly every day when looking for the parts I was going to get.

Keep up the good work!
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a c 403 $ Windows 7
December 12, 2011 10:30:15 AM

Don't forget to choose the Best answer in the threads you open.Take care and glad to help!
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December 12, 2011 10:40:32 AM

Best answer selected by the_doghead.
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a c 403 $ Windows 7
December 12, 2011 3:30:54 PM

Thanks for the Best Answer and thanks for using the forum.
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a c 403 $ Windows 7
December 12, 2011 3:31:14 PM

This topic has been closed by Area51reopened
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