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Where is my 4GB Ram?

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July 1, 2012 12:42:40 PM

Hello :) 

I just recently build my new computer and everything went wonderfull exept for one thing.
I put 2 new DDR3 4GB (khx1600c9d3b1k2/4gx) chips in my new Sabertooth Z77 motherboard but when right click on My Computer -> Properties it's says 4GB Installed (3,47 Usable).
I also checked the BIOS and it said that i had 4GB installed.
I tried taking one out to check if one of the was damaged but then showed that i had 2GB RAM so i figured my
computer maybe splits the RAM somehow.

Do anyone know how to fix this? I am no computer expert and can't find out what more to do :/ 
I'm using the PC for mostly gaming so the extra RAM would be nice to have and to show my friends xD
(Not that it's that much to brag about)

Thanks! :) 

More about : 4gb ram

a b V Motherboard
July 1, 2012 12:48:09 PM

Did you try placing them in different combinations of slots?
a b Ĉ ASUS
a c 95 V Motherboard
July 1, 2012 12:51:06 PM

The issue is he is using a 32bit copy of windows.
Related resources
July 1, 2012 12:54:31 PM

Forgot to say i use 64 - bit :) 
July 1, 2012 12:55:48 PM

I tried one in each black slot and then one in each brown slot but still the same :( 

Thanks! :) 
July 1, 2012 12:58:01 PM

cmichael138 said:
Did you try placing them in different combinations of slots?

I tried one in each black slot and then one in each brown slot but still the same

Thanks!
a b Ĉ ASUS
a c 137 V Motherboard
July 1, 2012 12:58:26 PM

I knew a 32 bit OS didn't have anything to do with it since the BIOS reads it that way too, but this is a strange one. My best guess is that the RAM slots aren't functioning correctly. A strange one for sure. I'll keep tabs on this, though to see what it ends up being.
a b Ĉ ASUS
a c 137 V Motherboard
July 1, 2012 12:59:45 PM

jonasga91 said:
I tried one in each black slot and then one in each brown slot but still the same

Thanks!


Did you try that with both sticks individually?
July 1, 2012 1:00:06 PM

DJDeCiBeL said:
I knew a 32 bit OS didn't have anything to do with it since the BIOS reads it that way too, but this is a strange one. My best guess is that the RAM slots aren't functioning correctly. A strange one for sure. I'll keep tabs on this, though to see what it ends up being.
Thank you! :) 
a b V Motherboard
July 1, 2012 1:03:07 PM

jonasga91 said:
Hello :) 


I put 2 new DDR3 4GB (khx1600c9d3b1k2/4gx) chips in my new Sabertooth Z77 motherboard but when right click on My Computer -> Properties it's says 4GB Installed (3,47 Usable).
.


Click start and type msconfig into the search bar, hit enter and then go to the "Boot" tab and then click "Advnced options" and make sure "Maximum Memory" is left unchecked and see if that works.
July 1, 2012 1:09:36 PM

Do you even have the graphics card in yet or are you using the onboard HDMI? It's likely a setting where the onboard HD graphics are being used.
a b Ĉ ASUS
a c 137 V Motherboard
July 1, 2012 1:10:22 PM

builder4 said:
That looks like you only have a 4gb kit made up of 2 2GB sticks... check out http://www.newegg.com/Product/Product.aspx?Item=N82E168...

So the behavior you are describing makes sense, you only have 4GB of ram.


THAT may actually be it. That makes A LOT more sense.
July 1, 2012 1:12:58 PM

CDdude55 said:
Click start and type msconfig into the search bar, hit enter and then go to the "Boot" tab and then click "Advnced options" and make sure "Maximum Memory" is left unchecked and see if that works.
That made very little difference. :)  Instead of saying 3,47 RAM usable it now says 4GB :)  But still 4 GB is gone :) 
a b Ĉ ASUS
a c 137 V Motherboard
July 1, 2012 1:14:38 PM

jonasga91 said:
That made very little difference. :)  Instead of saying 3,47 RAM usable it now says 4GB :)  But still 4 GB is gone :) 


I think builder4 is right here, actually. You only have 4GB total, not 8GB (2 sticks of 2GB each).
July 1, 2012 1:14:48 PM

Sephypoo73 said:
Do you even have the graphics card in yet or are you using the onboard HDMI? It's likely a setting where the onboard HD graphics are being used.
I have the graphic card installed and working. (Asus GTX 460 1GB). I don't know what onboeard HD graphic is :p  Is that something i sohuld dissable? :) 
July 1, 2012 1:16:56 PM

builder4 said:
That looks like you only have a 4gb kit made up of 2 2GB sticks... check out http://www.newegg.com/Product/Product.aspx?Item=N82E168...

So the behavior you are describing makes sense, you only have 4GB of ram.
LOL, i feel like such a noob now xD I thought i bought 2 x 4GB. Well now i have to get out and buy 2 more :(  that will work with the motherboard right? :) 
July 1, 2012 1:18:18 PM

DJDeCiBeL said:
THAT may actually be it. That makes A LOT more sense.
Yeah, he was right. (Feel so stupid xD)
a b Ĉ ASUS
a c 137 V Motherboard
July 1, 2012 1:19:14 PM

jonasga91 said:
LOL, i feel like such a noob now xD I thought i bought 2 x 4GB. Well now i have to get out and buy 2 more :(  that will work with the motherboard right? :) 


Yeah, it'll work just fine.
!