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Tom's Hardware > Forum > Graphics & Displays > Graphics Cards > Cannot Diagnose An Error - Experts Please Read!

Cannot Diagnose An Error - Experts Please Read!

Forum Graphics & Displays : Graphics Cards Cannot Diagnose An Error - Experts Please Read!

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Hey everyone,

I was having issues with while playing games with my Diamond HD5850. Randomly lines would appear on the screen and a loud buzzing would occur, and I was forced to shut down my computer.

I ran so many tests, SO MANY TESTS, updated drivers, all that jazz.

Finally I sent the card back and got a replacment. Well, that didn't do it, and now I'm losing my god damn mind trying to figure out what the problem is.

For some games, like Source-Engine based (L4D2) or WoW full settings, it never really happens anymore - but it still does rarely.

But for Dead Space 2, it will happen, COMPLETELY RANDOMLY, ALL THE TIME. Or other demanding games. I may have been playing for 2 hours and all of a sudden it happens. There is no pattern.

I pulled my comp apart, cleaned everything with duster etc.

I ran prime95, checked H/W Monitor, all that stuff.

I got nothing.

It makes me think that its not my card, because some games run fine...I guess.

Does anyone have any suggestions?

Btw I was going to update stuff for mobo from http://www.biostar-usa.com/app/en- [...] p?S_ID=482 but there are like 39073029 exe's in each folder, and I have no idea which to use as there are no instructions. Sh***y Taiwanese company.


Thanks.


AMD Phenom II x4 965 BE
Biostar TA890FXE Mobo
8GB Corsair 1600MHZ DDR3
Diamond HD 5850
Ultra 750W PSU

Reply to Simba1
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Oh I forgot to mention, I think my cooling is not the problem...

Reply to Simba1

sounds like it could be your PSU, anyway that you could try using a different one with your setup?

------------------------------ AMD phenom 955 BE @3.9ghz|Thermaltake Bigwater A80| 4gig G.Skill 1600mhz duel channel DDR3 ram|XFX HD 5870 1GB| 500W Corsair Builder Series 500CX V2 PSU|gigabyte UD3H motherboard|Corsair Force Series GT 60SSD|logitech G19|RAT 7 mouse| 3TB WD SATAIII HD| T
Reply to adam_x_brookes

Power without a doubt, that buzzing noise is the chokes in either your psu or the card its self. Coil squeal is nothing to fool with unless properly addressed now I want you to do is check for the source of the noise and report back.

PSU or Card

Reply to nforce4max

Hey guys,

Thanks for the response. Nforce, what do you mean the chokes? And what I meant about the buzzing was thru my headphones when the screen becomes a bunch of solid vertical lines, not the actual hardware itself.

As for another psu, I don't have another one to test it with, but I may just buy another one if that would fix it! :(

Reply to Simba1

Simba1 wrote :

Hey guys,

Thanks for the response. Nforce, what do you mean the chokes? And what I meant about the buzzing was thru my headphones when the screen becomes a bunch of solid vertical lines, not the actual hardware itself.

As for another psu, I don't have another one to test it with, but I may just buy another one if that would fix it! :(



Sounds like there was some confusion as to what the problem is. Artifacts are the card but the buzzing through the headphones is a symptom of another issue that could be related. Do you have a older card to test your machine with? No need to buy a new psu yet.

Reply to nforce4max

No I don't have another card, this was a replacement for one that did the same exact thing.

And when it crashes, like I said it buzzes thru the speakers while the screen becomes a bunch of solid vertical lines, which crashes the system as ctrl alt delete and nothing else works, so I'm forced to hold the power button.

I just don't think it could be another faulty card...what are the odds? Maybe I'll ask Diamond for another one, but I just don't think it is because it works most of the time, the error is just COMPLETELY random.

Reply to Simba1

I have owned a few diamond cards, they have not made a custom card in what a decade now unlike the 90s and early 2000s ware they made both nvidia and ati as well maybe a 3dfx card or two. They are reference so they can't be total junk but I suggest that you bum a card from someone and give it a few trial runs. If it occurs with the known to be working card then it is your system. The buzzing noises are likely a symptom of another problem.

Reply to nforce4max

Well the screen just did it again after like 2 hours of gameplay. This time it went tan and I was listening to an audio log, so what happened was:

Was playing, listening to audio
Screen went tan with the vertical lines
Audio cut off and buzzed as like repeating the last word of the audio log but super fast so it resembled buzzing


ahhhhhhhhhhhh what else could it be

Reply to Simba1

Do you have a old pci audio or sound card around?

Reply to nforce4max

The vertical lines on the 5000 series card is usually a symptom of the VRM's overheating. They are not monitored and run much hotter than the GPU itself. The VRM's that overheat are regulating the memory voltage. Try underclocking the memory, that usually stops the problem.

Reply to bystander

bystander, can you give me more on that? is that mean voltage regulator module, on the card? So you're saying its the card itself?

and by under clocking do you mean my RAM? or my card?

Reply to Simba1

I have a similar problem with my PII X4 940/ Sapphire 5850. I've only seen it in Mafia 2 thus far. I haven't had much luck either diagnosing. I'll monitor temps on my card next time, however this card worked great for a long time and only started having issues when I moved to the PII computer, so in my case I don't think it is the card.

Here's one way to see if it is a similar problem. Can you ctrl-alt-delete and exit to crashed program? And if so, if you try to start another game, does it crash again immediately? Or do the random lines and buzz completely lock up your computer?

------------------------------ 4 x AMD 6172 > Tyan S8812 > 32GB > X-1050 | i7 970 > P6X58D-E > 7970 3GB > 24GB | i7 3770k > P8Z77-V Pro > Classified 580 3GB > 16GB

http://piro.pirocast.net/badge/none/fah02/800/0/0/0/0/0/0/0/0/0/0/0/0/255/255/255/557101.png
Reply to EXT64

Simba1 wrote :

bystander, can you give me more on that? is that mean voltage regulator module, on the card? So you're saying its the card itself?

and by under clocking do you mean my RAM? or my card?



I'm referring to the video cards VRM and VRAM.

There are 3 VRM's controlling each VRAM chip, and they get hot, very hot. They aren't monitored by the software so you can't easily see if they are overheating. However, I've found that whenever I have this problem, backing down the cards memory clock has removed the issue for my 5870's.

Reply to bystander

Are they in the main power circuitry (red circle) or are they next to each ram module? I know the mains are cooled, albeit indirectly with thermal pads. Other might not be cooled at all.

http://imageshack.us/photo/my-imag [...] der6w.png/

------------------------------ 4 x AMD 6172 > Tyan S8812 > 32GB > X-1050 | i7 970 > P6X58D-E > 7970 3GB > 24GB | i7 3770k > P8Z77-V Pro > Classified 580 3GB > 16GB

http://piro.pirocast.net/badge/none/fah02/800/0/0/0/0/0/0/0/0/0/0/0/0/255/255/255/557101.png
Reply to EXT64

That doesn't look like a 5850, but I do believe those are the VRM's.

Reply to bystander

It is, a model of the original reference 5850.

------------------------------ 4 x AMD 6172 > Tyan S8812 > 32GB > X-1050 | i7 970 > P6X58D-E > 7970 3GB > 24GB | i7 3770k > P8Z77-V Pro > Classified 580 3GB > 16GB

http://piro.pirocast.net/badge/none/fah02/800/0/0/0/0/0/0/0/0/0/0/0/0/255/255/255/557101.png
Reply to EXT64

EXT64 wrote :

It is, a model of the original reference 5850.



I though the 5870 and 5850's looked more alike. Anyways, they do have those pads that cover the VRM's at the back, and that's all the cooling they get.

Reply to bystander

The 50's quite a bit shorter I believe.

------------------------------ 4 x AMD 6172 > Tyan S8812 > 32GB > X-1050 | i7 970 > P6X58D-E > 7970 3GB > 24GB | i7 3770k > P8Z77-V Pro > Classified 580 3GB > 16GB

http://piro.pirocast.net/badge/none/fah02/800/0/0/0/0/0/0/0/0/0/0/0/0/255/255/255/557101.png
Reply to EXT64

Well if it is an overheating vrm phase for the vram remove the cooler and apply an extra but very thin and gooey thermal pads with the existing pads there or thicker pads to replace what is already there for better cooling. Why you would ask, well you want more pressure to be exerted onto the mosfets so that heat can more quickly move between the mosfets in the vrm phase to the mid plate thus lowering temps. Also manually set your fan speed to a higher level or create more aggressive profiles for better cooling.

Reply to nforce4max

I monitored my card heat last session in a less demanding game, got up to 65C, 149F.

That seems pretty hot, but I have tried manually adjusting fan speed to, like full, and that didn't work either.

That model is of a 5850, which is shorter than the 5870.

EXT - No I cannot ctrl alt delete.

Once the screen has turned and the buzzing from the speakers starts, nothing is functional and the entire system is crashed and I'm forced to restart the comp completely.

Nforce - I don't know if I'm that good to take it apart and add stuff like that haha

Maybe I will try backing down the memory clock

Reply to Simba1

Also guys,

In catalyst under AMD overdrive, this is my current clocks:

High Performance GPU clock settings: 865MHz (out of 875)

High Performance Memory clock settings: 1095MHz (out of 1225)


Should I just bring down the memory, and to how much? And will it affect graphics and performance?

Reply to Simba1

65C is actually pretty darn cool for a 5850, but the VRM's are not being monitored, so it's possible the thermal tape used on them is in bad shape. When I investigated my issue with a 5870, I found the thermal tape over my VRM's had dried up and shriveled up and provided no cooling. I'm not saying that's the only cause. A faulty PSU would likely cause a similar issue.

If you wanted to try out underclocking the memory, try 1050. At least for mine, a 50hz underclock worked out the problem.


Message edited by bystander on 05-05-2011 at 01:45:57 AM
Reply to bystander

Wait, this is a 5850 right? Try the reference stock - 725/1000.

------------------------------ 4 x AMD 6172 > Tyan S8812 > 32GB > X-1050 | i7 970 > P6X58D-E > 7970 3GB > 24GB | i7 3770k > P8Z77-V Pro > Classified 580 3GB > 16GB

http://piro.pirocast.net/badge/none/fah02/800/0/0/0/0/0/0/0/0/0/0/0/0/255/255/255/557101.png
Reply to EXT64

Okay, I'll try those clocks tomorrow and let you guys know how it goes

and yes its a 5850


Message edited by Simba1 on 05-05-2011 at 07:42:46 AM
Reply to Simba1

Oh guys, one more thing

Sometimes when i have multiple videos open the adobe flash plugin will crash and in the bottom right corner of my screen I will get an error saying:


"Ati graphics display has stopped working and recovered successfully"

I just thought of this last night....could this be the problem? It is happenign while im in a game?? And how would i rememdy this problem? I have last drivers, etc.

Reply to Simba1

Well guys, I tried underclocking the card - same error happened just now.

Does anyone think it has to do with my post above, aka the display driver stopped working?

Reply to Simba1

Does the error happen in games now? Or just from flash videos?

Reply to bystander

seems like an unstable overclock to me.
my gtx 480 will crash drivers at any given time if overclocked too far and as for lines and buzzing thats also known as artifacts i would beleive.

------------------------------ http://i46.tinypic.com/2l963uq.png
2500k|480 2-way SLi|EVGA Z68 FTW. AMD rig in user system configuration.
Notebook: Acer Aspire 5935G|Intel C2D T6600|3GB DDR3|Radeon 4570M
Reply to recon-uk

Just to confirm (sorry if this was already asked): the CPU/RAM/Voltage (everything really) is completely at stock and you have the newest motherboard BIOS, correct? I only ask because my problem (which was somewhat similar) was due I think to my Hypertransport link being too high (or some OC value) and undoing the OC fixed it. I could run Prime/LinX all day long, but it would crash in process intensive games.

------------------------------ 4 x AMD 6172 > Tyan S8812 > 32GB > X-1050 | i7 970 > P6X58D-E > 7970 3GB > 24GB | i7 3770k > P8Z77-V Pro > Classified 580 3GB > 16GB

http://piro.pirocast.net/badge/none/fah02/800/0/0/0/0/0/0/0/0/0/0/0/0/255/255/255/557101.png
Reply to EXT64

Ext - Exactly, i ran prime 95 too and nothing happened.

Yes everything is stock; nothing is OC'd at all.

And yeah I have the latest mobo bios.

As for the drivers crashing, it does it while i have multiple flash videos open in tabs in one browser of firefox, SOMETIMES.

I'm still not sure what it could be, possibly an interference with a program like Skype? Seems like a stretch tho

Reply to Simba1

Well, Cat 11.5 came out really early, if you feel like another driver install.

------------------------------ 4 x AMD 6172 > Tyan S8812 > 32GB > X-1050 | i7 970 > P6X58D-E > 7970 3GB > 24GB | i7 3770k > P8Z77-V Pro > Classified 580 3GB > 16GB

http://piro.pirocast.net/badge/none/fah02/800/0/0/0/0/0/0/0/0/0/0/0/0/255/255/255/557101.png
Reply to EXT64

Sigh, yeah, I'll try that. If that fails, nothing a gun to the face can't fix :fou:

Reply to Simba1

Alright guys, I haven't been able to solve the problem still. I need any last suggestions.

For any help, i was playing bad company 2 and it started tripping out and going into the previously in depth described mode, then it came back and i exited and restarted it.

I'm really not sure what to do. Get a new card? A new psu? I don't care at this point because im about to slam my computer into the wall :( I JUST NEED TO FIX THIS PROBLEMMMM :(

Reply to Simba1

Try a different slot on your motherboard, if that doesn't work I'm voting faulty power supply.

Reply to benski

What unit do you got? If it is low end or basic quality (generic or only 80+) then I suggest that you go ahead and swap it out as an investment. Bronze or Silver those units are made better with better parts. If it is made by seasonic then it can be trusted.

Reply to nforce4max

"The Ultra X2 750w Extreme Edition presents bad build quality, bad voltage regulation, and could only deliver 364w of the advertised 750w of DC output in our testing environment. The Ultra X2 750w Extreme Edition is a lot of things, but one thing is certain, it is NOT a 750w power supply. "

http://enthusiast.hardocp.com/arti [...] r_supply/9

Is that your power supply?


Reply to benski

Hi, dont know if this applies to your problem, but i was having a similar problem where all games played fine besides Crysis 2 and Metro 2033 (2x HD4870x2). I went through all the diagnostic checks that you have done and the problem was still there. Someone recommended me to up the nb/cpu voltage and low and behold that cured the problem. Its a long shot but worth a try.

Kind Regards

Reply to blakmumba

no thats not my psu, but i do have an ultra which could be part of the problem, although it worked fine for almost a year so i don't know if that could be it.


blackmumba - so crank up the voltage on my mobo of the cpu and nb? what is nb??

Thanks so much

Reply to Simba1
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Difference in these cards is only the factory OC right?
By fantastik250, 43 minutes ago:

I should say that is the only difference.

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