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Wireless Internet Stops Working after 10 Mins

Last response: in Wireless Networking
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December 30, 2010 4:45:42 PM

Hi, as the title suggests, I am having a problem with my wireless internet. I can get it to work for approx 10 to 15 mins on my desktop before it will shut off and stop working completely. It says I am still connected to the network and that my connection is good (and that I'm receiving data) but eventually webpages won't show up (Chrome says it is waiting for data from the website) and I cannot download (programs or games on Steam) and other programs that use the internet don't work (IM, Skype...etc). Downloading on Steam also seems to make it hangup or quit immediately. I was also having an issue with XBOX live where it wouldn't work when a game loaded up (I could sign, just when the game loaded it signed me out), but after messing with the router's firewall settings and restarting the cable modem and the router it started working (this however didn't fix the problem with my desktop). The internet on the other desktop connected directly to the cable modem works fine. Here are the solutions I already tried -

Set Up:
Self built desktop - running Windows XP with the latest Service Packs and updates
Linksys WRT54G router
Belkin Wireless g USB network adapter

Attempted Solutions:
1. I restarted all devices (modem, router, cpus) and powered down the modem and router (for at least 30 mins).
2. I updated the firmware on the router
3. I updated the drivers on my wireless adaptor
4. I tried to let Windows Explorer and Comcast Desktop Assistance diagnose and fix the problem. Windows suggested it was Firewall related - so I turned off the windows desktop firewall and this didn't help. Comcast DA said it was an issue with my network card and the IP addresses. It attempted to fix the problem, but said it couldn't. I had no idea how to fix this manually or if it was even the issue.
5. I changed the settings on router's Firewall, which seemed to fix the Xbox live problem, but not the cpu (I can give list of what I did as soon as I get home)
6. I ran my anti-virus, windows defender and spy-bot search and destroy (both were updated)

The network started messing up when I changed anti-viruses from AVG to AVAST. On the same day I also set up wireless headphones for my Xbox that uses the same frequency as the router, but the issues persits even when it is turned off. Also, whenever I have the network "repaired" by Windows the internet works briefly (less than the 10 mins), but it does fix it for a few mins.

I think it all has something to do with the setting of either my router or my network on my computer, but I'm at a loss and don't know what else to even try. Please, any help would be appreciated and sorry for the long post - I tried to include everything.
December 30, 2010 5:26:44 PM

Good job on initial troubleshooting. Not a lot of people actually TRY things before they post. :p 

Try the following:
1.) Ping 127.0.0.1
2.) Ping your router
3.) Tracert Google

Post each result here. :) 
December 30, 2010 5:54:19 PM

Thanks Teddy, I think everyone should try first as it's the best way to learn. I built my computer this way - could be why I'm having trouble though :p 

I will try all of these and post as soon as I get home. Should I post results from both when the internet is working and when it isn't?

Also, I will check out the router and list the options I changed to the firewall. I appreciate the help.
Related resources
December 30, 2010 5:55:58 PM

jply31 said:
Thanks Teddy, I think everyone should try first as it's the best way to learn. I built my computer this way - could be why I'm having trouble though :p 

I will try all of these and post as soon as I get home. Should I post results from both when the internet is working and when it isn't?

Also, I will check out the router and list the options I changed to the firewall. I appreciate the help.


No problem. Yes, please try them both when the connection is working and when it's not, that's a great idea. :D 

December 30, 2010 9:42:34 PM

I think my network is trolling me. No matter what I do now I can't get it to stop working. I did still ping those IP addresses and here are the results (below). Does anything seem out of place?

Also, on my router the setting I changed was to turn off the block of anonymous internet requests. It seemed to fix the Xbox live - not sure why. From what I read this setting doesn't do much. Should I leave as is?

Lastly, I ran Super-Anti Spy ware that found a Trojan that was affecting my DNS (Trojan.NetMon/DNSChange). I have no idea what that means, but it was deleted. I've now downloaded Malwaresbytes Anti-Malware and am running a full scan. Perhaps that was the issue? Any feedback would be appreciated, but it seems the problem has been fixed for now.

C:\Documents and Settings\Administrator.JUSTIN>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 3ms, Average = 1ms


C:\Documents and Settings\Administrator.JUSTIN>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms


C:\Documents and Settings\Administrator.JUSTIN>tracert google.com

Tracing route to google.com [72.14.204.104]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 19 ms 19 ms 29 ms c-68-48-123-1.hsd1.md.comcast.net [68.48.123.1]

3 24 ms 8 ms 9 ms te-7-2-ur01.catonsville.md.bad.comcast.net [68.8
5.112.45]
4 12 ms 9 ms 9 ms te-9-1-ur02.essex.md.bad.comcast.net [68.87.128.
206]
5 11 ms 9 ms 9 ms te-9-3-ur01.essex.md.bad.comcast.net [68.85.209.
181]
6 12 ms 12 ms 11 ms te-0-8-0-0-ar03.whitemarsh.md.bad.comcast.net [6
8.85.130.198]
7 17 ms 14 ms 18 ms pos-1-6-0-0-cr01.newyork.ny.ibone.comcast.net [6
8.86.90.17]
8 17 ms 16 ms 16 ms 68.86.87.226
9 37 ms 37 ms 34 ms as15169-3.111eighthave.ny.ibone.comcast.net [75.
149.230.194]
10 16 ms 15 ms 17 ms 209.85.255.68
11 21 ms 22 ms 22 ms 209.85.249.11
12 21 ms 33 ms 34 ms 66.249.94.54
13 22 ms 21 ms 24 ms iad04s01-in-f104.1e100.net [72.14.204.104]
March 9, 2012 12:11:06 PM

With Windows 7 and an Atheros card I had the same characteristics. Disabling the WINS service (set by default to automatic in Win7) made a world of difference. If you don't need it, disable it.
March 14, 2012 8:04:09 AM

Have the same problem, Toshiba Laptop, Atheros card + win 7 , disabled the WINS service, no help,i restarted chrome twice before i was able to post this
!