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Computer rebooting on its own during game

Last response: in Components
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October 14, 2011 2:02:24 AM

OK I seem to be having pretty much the same problem as most on here. I have done everything people on here has said to do. Here is the results.

power supply = brand new and barely getting warm to the touch
MOBO = doesnt feel warm
Event veiwer = says I am running windows server 2003 when I am running windows xp pro. also it says reason for shutdown unknown.

I have the side panel off my computer, a house fan blowing directly into the computer on top of 3 fans already in the system. I'm not overclocking my system. The only time it turns off (I don't mean shut down i mean it turns off and reboots as if someone pulled the power cord and turned the computer back on) is when I'm playing DDO. i can play wow all day long and nothing. I can run my 3d studio max 2010, nothing. i can leave my computer running for a week straight running the most intensive 3d creation program everyday and not get a shutoff and reboot. however i can have my computer off for 5 hours turn it on, boot it up, and log into my game, and within 5-15 minutes poof im rebooting.

Any ideals would be greatly appreciated.
October 14, 2011 2:32:22 AM

Here is my computer's specs

Manufacturer : eMachines
Mainboard : Intel D102GGC2
Chipset : ATI RC410
Processor : Intel Pentium XE @ 2666MHz
Physical Memory : 2048MB (2 x 1024 DDR2-SDRAM )
Video Card : ATI RADEON XPRESS 200
Hard Disk : HDT722520DLAT80 (200GB)
DVD-Rom Drive : HL-DT-ST DVDRAM GMA-4020B
Monitor Type : Xerox XL-370 - 17 inches
Network Card : Realtek Semiconductor RTL8139/810x Fast Ethernet Adapter
Operating System : Microsoft Windows XP Professional Media Center 5.01.2600 Service Pack 3 (32-bit)
DirectX : Version 9.0c (May 2010)

Here is what the event viewer says about the reboot

ID : 1074
Type : Notice
Source : USER32
Description : The process winlogon.exe has initiated the restart of YOUR-BBCEFF2880 for the following reason: No title for this reason could be found

Minor Reason: 0xff

Shutdown Type: reboot

Comment:

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October 14, 2011 9:29:17 AM

Stress your video card with furmark and see what happens!!I think either it is a faulty gpu or a faulty PSU.
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October 14, 2011 9:36:36 AM

I couldnt even run furmark i dont have opengl 2.0 lol

I am downloading a new driver for my video card now that should hopefully allow it to run and who knows might even get rid of the problem if so then it was definatly a driver issue.
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October 14, 2011 9:50:04 AM

Okay then stress your cpu with prime95 and see if it reboots or not.
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October 14, 2011 3:04:56 PM

Probably a Power Supply problem; I'm guessing it can't supply the necessary voltage at full load.
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October 14, 2011 5:13:38 PM

ummm my video is a built in and the motherboard itself with everything i have on it only uses 400 watts. since that is the stock power supply the new one i bought tho is a 600 watt. could it possibly be getting too much power maybe? cause i highly doubt it aint getting enough.
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October 14, 2011 7:15:19 PM

what's the make and model of the psu? What you listed as system specs in no way shape or form uses 400w.
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October 14, 2011 7:45:58 PM

As soon as I get hte money I plan on upgrading the motherboard,CPU, and video card.
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October 14, 2011 7:47:40 PM

sayantan said:
Okay then stress your cpu with prime95 and see if it reboots or not.

Where do I get prime95 cause the only program i found matching that name was some program to generate random numbers or something like that.
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October 14, 2011 8:02:21 PM

I can't seem to fathom why you'd have to run a stress test as you already know it completely shuts down while you lightly stress the machine. Gaming is really not that hard on a system and it crashes, no blue screen nothing right? No sense in running a stress test... What you need is something to check the voltages on the PSU. Whether it be a multimeter or software...

Keep it simple, if the machine just shuts down... 99% sure it's power related~ wall socket or psu.
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October 14, 2011 8:09:43 PM

gamerk316 said:
Probably a Power Supply problem; I'm guessing it can't supply the necessary voltage at full load.


100% agree.
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October 15, 2011 12:49:02 AM

After running prime95 for the last 5 1/2 hours. and nothing happening no shut down nothing. temp never went above 71, never lost power even tho i did the torture test heat intensive one, granted the computer was loud as hell the whole time, well the fans was.

Obviuosly, you have never played DDO. if you think it is a light stress it gives the system. while playing DDO my CPU stays around 50-80% use, my memory stays around 75-85% use, and my disks stay around 35-45%, all non stop. which is more then I can say for when i try to render a massive 3d compilation.

Ive now had my system at FULL load for the past 5 1/2 hours and nothing happen. So obviously it is NOT a power supply problem, nor a temp problem. It might of been a outdated driver problem as i stated before, since there was a update for it that i didnt know about.

got any other tests that you want me to throw at my system to try to shut it off again? cause honestly if 5 1/2 hours of max load don't shut it off nor get it above 71 C not sure what else it could've been other then the driver.
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October 15, 2011 1:08:44 AM

drgsldr69 said:
After running prime95 for the last 5 1/2 hours. and nothing happening no shut down nothing. temp never went above 71, never lost power even tho i did the torture test heat intensive one, granted the computer was loud as hell the whole time, well the fans was.

Obviuosly, you have never played DDO. if you think it is a light stress it gives the system. while playing DDO my CPU stays around 50-80% use, my memory stays around 75-85% use, and my disks stay around 35-45%, all non stop. which is more then I can say for when i try to render a massive 3d compilation.

Ive now had my system at FULL load for the past 5 1/2 hours and nothing happen. So obviously it is NOT a power supply problem, nor a temp problem. It might of been a outdated driver problem as i stated before, since there was a update for it that i didnt know about.

got any other tests that you want me to throw at my system to try to shut it off again? cause honestly if 5 1/2 hours of max load don't shut it off nor get it above 71 C not sure what else it could've been other then the driver.


Hate to burst your bubble but you can throw an aluminum can at that pentium and stress it. Drivers cause blue screens and bug checks... if your machine is just shutting off while playing dungeons it's power related... plain and simple... a buggy driver will cause a machine to freeze and no input will help other than a hard reset or it'll cause your system to blue screen with memory dump.

If you're convinced it's driver related then you're done and you don't need help...

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October 15, 2011 2:27:31 AM

sayantan said:
Try this :
http://www.futuremark.com/download/3dmark03/

Hopefully this should shut your computer down.:) 

And if it does I bet there is something wrong with your psu.It just can't provide power to all your system component simultaneously.


I was going to recommend pcmark but I don't know if any of the versions will run with Windows xp. Either way, pcmark or 3dmark should shut it down if there's an issue with psu. Could also try and run OCCT Perastroika power supply test.
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October 15, 2011 3:27:35 AM

with OCCT it auto disabled the power supply test because I dont have something i dont remember what lol.

3dmark 03 well you said you figure it would power off well guess what

Score:
1170 3DMarks
Add to compare
ATI Radeon XPRESS 200 Series video card 3DMark03 benchmark test score
Name

Description

Processor
Processor
Get it! Intel Pentium D 805
Processor clock
2542 MHz
Physical / logical processors
1 / 2
# of cores
2
Graphics Card
Graphics Card
Get it! ATI Radeon XPRESS 200 Series
Vendor
Intel Corp.
# of cards
1
SLI / CrossFire
Off
Memory
256 MB
Core clock
0 MHz
Memory clock
0 MHz
Driver name
Driver version
6.14.10.6925
Driver status
FM Approved
General
Operating system
32-bit Microsoft Windows XP (5.1.2600)
Motherboard
Intel Corporation D102GGC2
Memory
2048 MB
Module 1
1024 MB Kingston DDR2 @ 266 MHz
Module 2
1024 MB Kingston DDR2 @ 266 MHz
Detailed scores
3DMark Score
1170 3DMarks
GT1 - Wings of Fury
39.92 FPS
GT2 - Battle of Proxycon
7.86 FPS
GT3 - Troll's Lair
6.4 FPS
GT4 - Mother Nature
7.43 FPS
CPU Score
537 CPUMarks
CPU Test 1
54.44 FPS
CPU Test 2
10.45 FPS
Fill Rate (Single-Texturing)
326 texels/s
Fill Rate (Multi-Texturing)
579 texels/s
Vertex Shader
3.06 FPS
Pixel Shader 2.0
11.89 FPS
Ragtroll
4.75 FPS
No sounds
30.54 FPS
24 sounds
25.86 FPS
Settings
Default settings used
Yes
Width
1024
Height
768
Anti-Aliasing
None
Texture Filtering
Optimal
Repeat Tests
Off
Fixed Framerate
Off


It might be a crappy score but i NEVER lost power
I'm downloading 3dmark05 now and will test it again using that one maybe it will do what you insist it will
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October 15, 2011 3:36:11 AM

ok 3dmark05 wont even download it gets to around 80-85% complete then stops
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October 15, 2011 4:02:43 AM

Is your GPU overheating while you play DDO?Turn vsync on and then play the game.
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October 15, 2011 4:06:45 AM

never goes above 70 C which the highest i have sen it was 71 during one of the test I out it through.
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October 15, 2011 7:20:10 PM

Well guess everyone is out of ideals on this one. Even tho everyone says it is a power supply problem that it aint giving enough power to the system, all programs that SHOULD shut my computer down IF that is the problem ain't doing it. Where it comes to it being the temp, well during game or the test temp never went above 70 C. In another post they mentioned it could be the drivers. Well that WAS outdated but is fixed now. If i have the problem again I'll be sure to post about it but so far since i have updated my drivers i have had no problem.
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October 25, 2011 12:26:38 AM

well still no good answer for what is causing it. I have ruled out everything through the programs YOU all suggested. and it has finally happened again. one time since my last post. That was after being on for a good week - 2 weeks nonstop playing my game everyday. So maybe it is temp. but it took alot to get the temp up lol. Not sure what the temp was when it did it as i didnt have time to check it out.
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October 25, 2011 1:13:12 AM

drgsldr69 said:
well still no good answer for what is causing it. I have ruled out everything through the programs YOU all suggested. and it has finally happened again. one time since my last post. That was after being on for a good week - 2 weeks nonstop playing my game everyday. So maybe it is temp. but it took alot to get the temp up lol. Not sure what the temp was when it did it as i didnt have time to check it out.


I'm going to look into my crystal ball here~...yes I see, I see a Coolmax power supply problem.

Seriously, it is junk. Whether it be ripple, drops in power or simply "IT" overheating. If I were YOU that would be my center of attention (although I never would have bought it).
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October 25, 2011 2:06:46 AM

a power supply problem that passed every test you had me throw at it saying it would trip the PSU IF that was the cause of the problem. Interesting, sorry Russ you sound like a broken record that can't stand to be wrong. IF the PSU passed every test you could throw at it and STILL not power off then OBVIOUSLY it IS NOT the psu.
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October 25, 2011 2:25:13 AM

OH ya and the last time it turned it self off was NOT while I was playing my game. It happened while surfing the net. watching movies mainly.
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November 2, 2011 8:27:44 PM

nope the winlogin.exe ain't the problem it is using 0cpu and is still sitting at normal priority.
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November 9, 2011 2:56:45 AM

weird it said i had 3 new replies but i dont see any.
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November 9, 2011 5:11:50 AM

If there is a problem in only one game and nowhere else, then it could be a buggy game or a video card that just isn't capable of handling what the game needs it to do.

It could be that the video card just doesn't have enough pixel shader capability or something like that.

If the problem happens every single time you get to a certain point in the game, that is more likely.

If your PC messes up at different points in the game and you can go right back there and play that same exact place fine with no problems, then it is probably not a video card problem.

If that last part is how it is, then it most likely is a PSU problem.

Without even knowing what your problem even was, if you put nothing else down other than you had a Coolmax PSU in your PC then I would probably tell you that is what the cause of your problem is.

Coolmax isn't a good brand and performs poorly even when it is brand new. When you add capacitor aging to that you get all kinds of screwy effects that show up in potentially many different places in the PC.

You can also tell what is a good PSU and what isn't by looking right on the label, if the 3.3v and 5v amps are much higher than the amps available on the 12v and if the 12v has less than 20a on it, then the PSU was designed for computers that stopped being made about the year 2000 if not earlier.

Coolmax PSUs have ~25s on the 3.3 and 5v and ~16a on the 12v which again means it is poor for powering things in the new millenium.

Here is a review of a Coolmax 750 showing it can't even deliver 500w. http://www.hardwaresecrets.com/article/977/7
in case you don't believe it.

Your coolmax 600w probably spit out under 400 brand new and was probably good enough to get by until capacitor aging kicked in after a few months or years of use.

In any event, if it is the case that you don't crash at the exact same place in the game at the exact same time over and over then I would suggest to buy a new PSU and spend $1 per 10w on it, not $1 per 20w or $1 per 30w.

An Antec EarthWatts 430 will likely set you back $45 and will probably fix you right up.
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November 18, 2011 11:15:55 PM

Actually it has rebooted on me elsewhere also. mainly watching movies online, and playing my game. Also it happens in different areas of the game and never in the same place. Which does support the PSU problem. only thing is not a single PSU test has caused it to fail. Which says it isn't a PSU problem. So I guess im still stuck trying to figure out what caused it.
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November 18, 2011 11:26:29 PM

Also where it comes to MY PSU which is a coolmax vl-600b that website deosn't even have a review on it.
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November 18, 2011 11:34:50 PM

Try the comp with a different PSU, that is the last test. If it fails then you know something else is wrong.
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November 26, 2011 7:45:54 PM

Raiddinn said:
Why 99% of PSU reviews are wrong

http://www.hardwaresecrets.com/article/Why-99-Percent-o...

Here is a review of a coolmax v-500. The reviewer is using it as an example of how bad a PSU can possibly be

http://www.hardwaresecrets.com/article/Coolmax-V-500-Po...

The coolmax v500 failed to even deliver 150w within specifications. It blew up completely at 330w.


it would be one thing if you was to show a review of the PSU i'm using. instead you and so far all the others that have said something about my psu has linked me to the wrong psu. mine is a coolmax vl-600b. So far i have not been able to find a single bad review on it.

Where it comes to testing another psu, well i don't have anothr one to use. nor do i have the money to buy another one right now. My first PSU i had in it, which came with the computer was a stock 400 watt psu. I replaced NOTHING but the PSU and doubled the ram. so even if it did only give out 500 watts, it should still be more then good enough.

Where it comes to the review websites being wrong and giving false information. i can understand all that since my father is a eletronic tech for a nuclear power company. He drills into my head all the information needed to test the wattage, current, and voltage of different things. He has also not been able to find anything wrong with this power supply. Only thing left is to have him take it to work where he has all the equipment you could need to fully test the PSU.
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December 27, 2011 12:08:39 PM

Have the same problem around 4months now (on other games like mount/blade or age of pirates which worked for years before now flawlessly) - replaced just about everything (psu & gfxcard) except the MSI p35 Neo motherboard - on this only used the online tool to update the bios/mobo drivers.
It can happen while the pc is just idling in windows; when browsing inet using a 3g stick; but mostly when running these games (and they have been reinstalled; but slightly modded)
Strange that some games like the sims could run the whole week without problem.
Sometimes it reboot when the pc starts up loading windows. Not the hdd - tried on two drives.

Using mcfee antivirus; CCleaner(for registry); CPUID Hardware monitor (check temps; and my friend's pc's run warmer..)

As i said everything was checked/removed. Even ran ram-test. All that remains is the motherbord. If i have to blame software; i'd say its the sp3 service pack and .net thingies for xp, since all mostly worked fine the years before that came out.
No need to reply. Just felt like commenting.
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January 3, 2012 6:27:21 AM

you know now that i think about it i would have to agree i didnt have this problem before sp3.
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February 6, 2012 9:21:20 PM

So in the end it was the MOBO. notice that during windows setup and the driver setup afterward i'd get a restart in some areas.
Replaced the p35 neo mobo (which served me for years quite well) with a g41m (both msi brand) and the problem dissappeared.
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