My friend tried to order a laptop from BestBuy, it was cancelled with no explanation given, so he tried again and nothing, he called support and they told him that his address wasn't in the computer so they couldn't ship it there (nearest Best Buy is like 2 states away). If he could buy something from the store then I think his address would be in the computers. Duh. He tried a friends address, no luck. finally he just cancelled it. Then about 4 days later, he got a call about the very first order. He had to explain to her he had already gotten the run around from tech support and to cancel them all, too much hastle. So Yes, Bets Buy Sucks.
Probably won't help you, but we know how you feel.