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Problem with installing/uninstalling a program

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Last response: in Windows 7
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December 12, 2011 5:01:40 PM

Need help with this one. I have found no solution on forums or support forums on the internet so far... I have Windows 7 ultimate 64-bit version; I recently purchased a Gigabyte Assassin G-1 motherboard with a built in Killer E2100 network chip. I installed this motherboard with Windows Internet Explorer 9 already installed, BUT I did not realise that the E2100 network chip and the drivers were such a pain.
After first installation of the board and drivers, IE 9 would bring up a box saying that it encountered a problem and needed to close.... After some problem finding, I discovered that the drivers for the network chip do not work with Internet Explorer 9. I tried to update the driver on Killer's website, but that backfired with a error message telling me that the new driver could not be installed because the old drivers were still in use,something like that,a whole lot of stupid rubbish.
I uninstalled the Internet Explorer 9 update and went back to Internet Explorer 8 and everything was working perfectly. So know I knew that the Bigfoot Killer chip was the problem because thats when all the problems started. I purchased an add in PCI-Express network card and installed that and I disabled the onboard E2100 network chip in the Bios. I then thought problems sorted, and went ahead and updated to Internet Explorer 9 again. SAME problem as in the beginning.
I then tried to uninstall the program,utility and driver for the E2100. That did not work either. After receiving various error codes ( I forgot the first 2 codes,but I managed to sort out those errors ), I tried to uninstall the program but some files still remained and I ended up with the last code that I received which was "1628: installation failed.
I went into "programs and files" and deleted the files but it gave an error saying that files were still in use. I opened task manager and closed the files that were in use and then I successfully deleted them, but error code 1628 was still there. I searched the hard drive for any remaining files of the Bigfoot Killer Manager, but it cannot find anything else. I went to control panel, programs and features and noticed that Bigfoot Killer Network Manager was still in the list.... Confused :heink:  The problem is so bad that it when I open the internet browser, it closes straight away with error as in the beginning. To post on this forum I reverted back to Internet explorer 8 and again everything is fine, BUT I can't remove that filthy stupid Bigfoot Killer Network problem and because of that, how do I get back to Internet Explorer 9? Please help. I know as much as I do so far by searching for solutions on forums,which din't help much. Please let me know if any other info is needed, because I don't think anything else is relevant?
a b $ Windows 7
December 12, 2011 5:40:43 PM

Have you though of just switching to a different web browser? If you turn off the onboard nic in bios it shouldn't be recognized as being there to have a driver.
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December 12, 2011 6:38:50 PM

Did you go to the Gigabyte Support Page and download the latest drivers for the board? And then follow the instructions for installing them? :p 
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a b $ Windows 7
December 12, 2011 6:41:55 PM

After you download the new drivers, disconnect the NIC from the network. Then un-install the old drivers, then try to install the new drivers. then plug the network cable back in.
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a b $ Windows 7
December 12, 2011 6:58:34 PM

Man what a pain!
Go to device manager and disable the device. Then you will be able to use the updater you downloaded.
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December 13, 2011 1:49:53 PM

CaedenV said:
Man what a pain!
Go to device manager and disable the device. Then you will be able to use the updater you downloaded.


Thanks for the reply. I already disabled the device in the BIOS. The new device is shown in device manager. The problem is I can't use IE9, because somehow, IE9 won't work with whatever files/drivers for the old device are on the computer,even though the computer tells me that there are no drivers or files for that device left behind....
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December 13, 2011 1:54:20 PM

clarkjd said:
After you download the new drivers, disconnect the NIC from the network. Then un-install the old drivers, then try to install the new drivers. then plug the network cable back in.


Thanks for the reply. I did your first step before all the problems started and it did not work. The problems is that I can't even install the program that came with the network chip because I keep getting that error 1628 code... The program was installed when I got the board; then I tried to remove it and the drivers because it does not seem that they work with with IE 9.
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December 13, 2011 1:56:36 PM

DXRick said:
Did you go to the Gigabyte Support Page and download the latest drivers for the board? And then follow the instructions for installing them? :p 


Thanks for the reply.
The drivers for the network chip are not found on Gigabyte's web site; they are found on Killer's web site. There is no problem with the motherboard...
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December 13, 2011 5:41:17 PM

S2R5D11 said:
Thanks for the reply.
The drivers for the network chip are not found on Gigabyte's web site; they are found on Killer's web site. There is no problem with the motherboard...


When I go to that page, I select the "Downloads" tab, "Download type" = Driver (default), and "Choose your OS" = Windows 7 64-bit. The 3rd one down is the LAN driver: BigFoot LAN driver.

You will also need the Audio (if using onboard audio), Chipset, and USB 3.0 drivers.
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December 14, 2011 1:33:25 PM

DXRick said:
When I go to that page, I select the "Downloads" tab, "Download type" = Driver (default), and "Choose your OS" = Windows 7 64-bit. The 3rd one down is the LAN driver: BigFoot LAN driver.

You will also need the Audio (if using onboard audio), Chipset, and USB 3.0 drivers.


Thanks again for the reply. My mistake; didn't do it like that; I did the downloads but I still can't install it because of the error code 1628.
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