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[Solved] HP M8200n Desktop PC Intermittently Shuts Down

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  • Prebuilt
  • Hewlett Packard
  • Systems
Last response: in Systems
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July 21, 2011 7:35:51 PM

Hello everyone. Thanks for taking the time to read this and for your help.

I have a friend who has this computer and I'm trying to help him with this problem.

His computer has turned itself off after a few seconds of being on over and over typically around 5 times before it will finally boot up all the way. It's not very consistent. When it turns off, it stays off, never reboots itself. Usually, after around 5 tries, it works.

The only time it has ever turned off at any other time is during Windows Vista Welcome screen once and a couple times while playing a game (but not a really intensive 3D game, just a relatively basic one).

This has happened on and off for several weeks. Sometimes he could go several days without any issue, and then maybe after 1 or 2 tries of booting it up, it worked. He keeps it sleep mode a lot so he doesn't have to cold boot it and that works well.

Does any have any idea or input as to what this may be?

I was thinking perhaps a power supply as the most likely culprit, but without being able to reproduce the problem enough, even if I swapped him in new one, it could take awhile before we know if that was it.

Thanks again.

More about : solved m8200n desktop intermittently shuts

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July 27, 2011 6:44:21 PM

Overheating could cause this. Fans inside need to be thoroughly cleaned ( don't miss the PSU). If this does not solve it, try the PSU swap. Let us know how it goes.
If the PC has been moved recently, check all the cards/modules to be plugged all the way in, also the cables/connectors.
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September 30, 2011 3:02:28 AM

Thanks for the reply house70. Sorry it has taken so long to respond, but I had determined that it was the motherboard (bulging capacitors). I've since rebuilt the computer and it is working fine. The PSU actually failed a test as well, so both components were bad.
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September 30, 2011 9:41:26 PM

cool, mark this solved if you can so people stop reading it.
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October 3, 2011 7:16:06 PM

Iceman24 said:
Thanks for the reply house70. Sorry it has taken so long to respond, but I had determined that it was the motherboard (bulging capacitors). I've since rebuilt the computer and it is working fine. The PSU actually failed a test as well, so both components were bad.

Cool, glad it worked out for you.
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October 15, 2011 4:00:48 PM

Best answer selected by Iceman24.
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