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64-bit computer wont accept over 4gb RAM

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July 20, 2012 4:31:07 AM

http://www.asus.com/Desktop/Entertainment/Essentio_CM17...

There's the computer I have. It even says it can hold up to 16gb of ram.

I just bought 2 RAM disk (4gb each) and I have tried to put it in with the ram I already have so it will equal 12gb. That doesn't work. It doesn't even work when I just put the 2 new sticks of ram I just got (equals 8gb). I've also just put one of the new stick of RAM in, and it works fine because it's 4gb. So there's no problems with the new RAM here. I just don't get how it says it can be upgraded to 16gb but mine can't even hold over 4gb. It's 64-bit too. Any suggestions?
July 20, 2012 4:40:56 AM

Are you sure the RAM you bought is compatible with the computer?
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July 20, 2012 4:46:47 AM

try upgrading the bios if you haven't already.

also when using 2 sticks you may need to put them in certain slots. and may not work mixed with your other old sticks.

So try to get it working with your 2sticks of 4gb
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July 20, 2012 4:47:37 AM

fpoon said:
Are you sure the RAM you bought is compatible with the computer?



Yes. Even if I put just one of the 4gb sticks of ram into the computer, it still works fine.
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July 20, 2012 4:48:25 AM

raytseng said:
try upgrading the bios if you haven't already.

also when using 2 sticks you may need to put them in certain slots. and may not work mixed with your other old sticks.

So try to get it working with your 2sticks of 4gb



How do i do that?
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a c 146 } Memory
July 20, 2012 4:53:55 AM

Do this first.

Can u reset the BIOS?
Reset the CMOS memory the right way as is described in the motherboard manual using the clear CMOS link with the power cord unplugged.
And when the battery is out, press the power button to discharge all the electricity from the system.
How To Clear CMOS @ http://pcsupport.about.com/od/fixtheproblem/tp/clearcmo...

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a c 146 } Memory
July 20, 2012 4:54:26 AM

OK, post your specs...

CPU:
RAM: with link please.
Motherboard:
GPU:
PSU:
HDD: /SSD
OS type + version
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a c 135 } Memory
July 20, 2012 4:57:52 AM

You need to be running a 64 bit version of a consumer version of Windows to use more than 4GB of RAM. Having a 64 bit capable CPU is not enough on its own

32 bit Server versions of Windows, 32 bit Linux kernels compiled with PAE enabled, and 64 bit versions of both do not have this limitation
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July 20, 2012 5:02:19 AM

nikorr said:
OK, post your specs...

CPU:
RAM: with link please.
Motherboard:
GPU:
PSU:
HDD: /SSD
OS type + version



CPU - AMD Athlon(tm) II X2 220 Processor 2.80ghz
RAM - http://www.newegg.com/Product/Product.aspx?Item=N82E168...
Motherboard -
GPU - AMD 760g (It's integrated)
PSU - 350 watts max (normally 286)
HDD: Just 1tb
OS - Windows 7 Home Premium 64-bit.


heres my computer: http://www.asus.com/Desktop/Entertainment/Essentio_CM17...

And heres some screencaps of my specs and integrated graphics card



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a c 146 } Memory
July 20, 2012 5:04:39 AM

Yeah, I would reset the BIOS.
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a c 135 } Memory
July 20, 2012 5:08:54 AM

Faust Boy said:
CPU - AMD Athlon(tm) II X2 220 Processor 2.80ghz
RAM - http://www.newegg.com/Product/Product.aspx?Item=N82E168...
Motherboard -
GPU - AMD 760g (It's integrated)
PSU - 350 watts max (normally 286)
HDD: Just 1tb
OS - Windows 7 Home Premium 64-bit.


heres my computer: http://www.asus.com/Desktop/Entertainment/Essentio_CM17...

And heres some screencaps of my specs and integrated graphics card

http://s7.postimage.org/6zaxp4t5l/Specs.png

http://s16.postimage.org/551ayyjc3/Specs2.png


It looks to me like your firmware is mapping the dedicated video memory within the lowest 4GB of physical address space for 32 bit compatibility purposes. There may be a compatibility option buried somewhere within your system settings to remap it to a higher range.
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a c 146 } Memory
July 20, 2012 5:10:45 AM

OK, u have G.SKILL Value Series 8GB (2 x 4GB), what is the 3rd stick? The same?
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July 20, 2012 5:20:38 AM

nikorr said:
Yeah, I would reset the BIOS.



I just did that and now my computer works great. Thank you
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a c 146 } Memory
July 20, 2012 5:34:19 AM

Glad it worked : )
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!