Thank you for the reply,I had previously spoke to the technician over the problem and I spoke to another one this morning and after trying lots of things they both concluded the netbook had a faulty LAN card [I think that was the card he said] so I have to take it back on Tuesday for a replacement,they did query the internet connection but it is okay as I have my main computer wireless and it works perfect,the new one is mainly for my wife so that she can use it to keep in touch when she is abroad but that poses another question, when we get one working will it automatically pick up a new wifi signal in the hotels or will it cause a problem for her as she is not computer literate and finds any technical things a problem,cheers.Tom_03