Ecs a790gxm-ad3 freeze

[fmete]

I have an ECS board (a790gxm-ad3), i have problem with randomly freeze. i changed my graphic card (now i use gt440) and rams but my problem still go on. sometimes it looks like fix but about 2-3 weeks later again. I use Ubuntu 12.04 64 bit linux; i had same problem other linux distro.

When my system freeze, i restart my pc but it couldnt open (monitor led blinking, and monitor get into power save mode), sometimes it open but this time system power led blinking. Sometimes pc normally open but it doen't boot and it show boot error (like insert bootable media)

Cpu: amd phenom II x2
Ram: kingston dd3 2gb 1333 mhz
hdd: wd 500gb
graphic: nvidia gt440, winfast

 

[ky_ecsusa]

Since you change the memories and video card already, please try to use the following hard drive testing tool to test your hard drive:

http://support.wdc.com/product/download.asp?groupid=606&sid=30&lang=en

It is possible caused by the hard drive.

 

[fmete]

yesterday, i cleaned my cpu and power supply heatsink and fans. i had not got thermal jel so i use toothpaste. as a result my system tempature decrease about 5~10 C. After my PC boot and open normally. Up till now, it hasnt freezed and hasnt restarted.
CPU tempature (on system free): 65~C
system temp. (on system free): 45~50C
are this values normal?
today i wil try your suggestions, hard drive test.
Meanwhile, thanks for your quick answer

 

[ky_ecsusa]

CPU temperature below 70C should be OK. However, toothpaste is not a good substitution of thermal paste for the heatsink. You had better to get the thermal paste for your heatsink. Normally, the temperature of CPU will go higher if the system is heavy loading. If the temperature of CPU is ove 70C, it may cause the system freeze, reboot or shut down.

http://www.newegg.com/Store/SubCategory.aspx?SubCategory=85&Tpk=thermal%20paste

 

[fmete]

my problem still continue in spite of CPU temperature below 70C. i tested harddisk with wd Data Lifeguard Diagnostic(result: test complate without errors). Where is problem? there are two possibility CPU or mainboard. Meanwhile, when i restart pc after freeze, bios speaker dont beep.
Today i get this error message after restart:
unaligned pointer 0Xdffa3c35c
aborted press any key to exit

 

[ky_ecsusa]

Please check the BIOS version on your current motherboard. The below link is the latest BIOS you can download:

http://www.ecsusa.com/ECSWebSite/Product/Product_Detail.aspx?DetailID=957&CategoryID=1&DetailName=Feature&MenuID=19&LanID=9

If you need help on BIOS update, please kindly contact ECS Technical Support Department.

510-226-7333 Option 6
Monday - Friday
9:00 a.m. - 6:00 p.m. Pacific Time

 

[fmete]

i have already installed latest bios versişon. my bios version 07/21/2010 .

 

[ky_ecsusa]

Do you have a extra hard drive that you can test this issue under the Window OS environement?

If you prefer to talk to a live person, feel free to contact ECS Technical Support Department.

510-226-7333 Option 6
Monday - Friday
9:00 a.m. - 6:00 p.m. Pacific Time

 

[fmete]

now, i'm writing from win7. there isn't problem yet. updates are downloading, after setup driver and updates, i will force my system (cpu, gpu, hdd, memory..) and i write results. If problems go on, i write this forum.
I am from Turkey, how can i contact with ECS Technical Support Department? Phone? Is it free from my country?

 

[ky_ecsusa]

Please go to the following link to fill out the technical support form:

http://www.ecs.com.tw/ECSWebSite/Support/Technical_Support_List.aspx?MenuID=50&LanID=9

One of our technical support engineers will contact you shortly.

 

[fmete]

Today, about 3 days later from install, My pc freeze when i use windows 7. My problem is based on hardware. Problem details;

Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.256.1
  Locale ID:	1055

Additional information about the problem:
  BCCode:	124
  BCP1:	0000000000000000
  BCP2:	FFFFFA80048038F8
  BCP3:	0000000000000000
  BCP4:	0000000000000000
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	256_1

Files that help describe the problem:
  C:\Windows\Minidump\073112-20014-01.dmp
  C:\Users\feslegen\AppData\Local\Temp\WER-54272-0.sysdata.xml

Read our privacy statement online:
  [url=http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409]http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409[/url]

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

if it's need, i can send dump file.

 

[ky_ecsusa]

Before the issue happened, did you do some software installation or update?

 

[fmete]

i update my system, i installed all update package that suggest from microsoft. last i have installed macosx theme pack

 

[ky_ecsusa]

Can you do the system restore to the preivous date? One of the updates may cause the freeze issue.

 

[fmete]

yes i can but, in another OS's (linux distros), result is same. in my opinion CPU or motherboard cause this problem.

 

[ky_ecsusa]

Please contact ECS Technical Support Department.

510-226-7333 Option 6
Monday - Friday
9:00 a.m. - 6:00 p.m. Pacific Time