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I need help with a memory issue

Last response: in Motherboards
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July 24, 2012 11:08:33 PM

Hello,
I have the Asus P8 z77-v lx motherboard, and have 32gb of memory. My issue is that neither the bios or windows see anything above 16gb of memory installed. I would have said hey my memory must be bad, but I have returned it twice. But that is not the problem, I might think its the motherboard. But as of today I installed CPU-Z and believe it or not it has all the 32gb in that recognized. WHAT the hell is going on and how do I get this figured out.

More about : memory issue

a c 256 Ĉ ASUS
a c 973 V Motherboard
a c 99 } Memory
July 25, 2012 1:22:27 PM

If you have Windows 7 Home Premium it will only use 16 gb,Pro and Ultimate will use the 32gb.
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July 25, 2012 3:39:28 PM

But would that stop the bios from seeing it as well?
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a c 256 Ĉ ASUS
a c 973 V Motherboard
a c 99 } Memory
July 25, 2012 3:42:48 PM

You might need a bios update but with home premium the limit is 16gb
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July 25, 2012 3:58:13 PM

I am completely baffled, i have done that as well. I am going to try to remove the battery and see if that does something for me. I have checked each sim so I know that is not it.
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a c 256 Ĉ ASUS
a c 973 V Motherboard
a c 99 } Memory
July 25, 2012 3:59:24 PM

What version of 7 do you run?
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July 25, 2012 4:01:15 PM

windows 7 professional, and they may be wrong, but when i called Microsoft they told me it will see all the memory. Are they full of it.
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a c 256 Ĉ ASUS
a c 973 V Motherboard
a c 99 } Memory
July 25, 2012 4:01:54 PM

windows 7 professional < yes it should
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a b V Motherboard
July 26, 2012 10:49:48 AM

I think it depends on the CPU and whether FSB parity is required.

Also, please state your CPU, your ram brand and speed and volume and quantity (assuming 4 x 8gb).

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