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How to configure 3 monitors in latest version of CCC?

Last response: in Graphics & Displays
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May 27, 2011 3:59:48 AM

I'm running a SAPPHIRE 100293DP Radeon HD 5570 with Eyefinity. I have one 23inch Acer monitor connected by DVI. One Dell 21 inch monitor connected by DVI. And one Dell 21 inch monitor connected via active adapter to the Displayport. (DVI cable to the active display port adapter.)

I can't get the Catalyst software to allow any more than 2 monitors to work. I've also updated to the latest version of all ATI software and drivers. Including Catalyst Control Center.

What am I doing wrong? It shows the third monitor. And I can swap it out for one of the other two. And it even comes on during the boot sequence. But I can't get all three to work at once.

All of the video tutorials show a VERY different version of CCC. The last looks like what I posted below. How do I configure it to accept 3 monitors?
May 27, 2011 4:50:58 AM

Tried switching the inputs and that didn't work either.
May 27, 2011 8:38:07 PM

Anybody? Someone must have had this problem? I have a trouble ticket into Sapphire. But man. Someone should have an up to date tutorial how to make their new Catalyst software work with 3 monitors.
Related resources
May 27, 2011 11:01:49 PM

Here's a picture of the last CCC that I have:

May 28, 2011 4:05:30 AM

most of The 5xxxs dont support 3 monitors...at least my sapphire does not but you can get a y cable to connect your second a third monitors... thats what I have read to get over the duel display if you wanna run 3 monitors....But make sure you have a GOOD psu
May 28, 2011 4:42:08 AM

Mine has eyefinity and claims to be able to run three monitors on the box. God this is getting ridiculous. I can't find anyone to help me. (Not you. You've been very gratious enough to answer my post.) But this is really frustrating. There isn't even a paid support line. I'd pay at this point.

My version of CCC looks nothing like the tutorials. They need to make a new one. It's very confusing software.
May 28, 2011 4:50:42 AM

I know they are all old I went thryu kinda the same thing with ccc but never had more than one monitor runin at a time.....computer desk is too small....but like I said befor ....you psu is weak...you need to upgrade that to at least a 650 to run 3 displays and everything else in your rig.....try to pick up a y splitter that usually works and the cable is not that costly....but I cant stress enough that you need more power man....oh and mine says the same thing too but there is a whole nother topic for my card and yeah they need to redo their tutorials it seems like they have not updated since amd took over
a b C Monitor
May 28, 2011 6:34:33 AM

While the 5570 like all the 5xxx chips supports Eyefinity, most cards don't have it enabled. This is because they usually include a VGA, DVI and HDMI and not the required DP. Are you sure you have an active DP to DVI converter?

Edit: Your PSU has nothing to do with how many monitors you can run.
May 28, 2011 6:53:09 AM

really...so your sayin I could run 3 monitors with a 400watt psu and still game on it??even a 500? Im not thinkin so...where does the power come form for the displays? thru the card right? well the card need power to run...it needs more power to run the rest of the system cd/dvd/hdd fans mobo cpu ram I dont get why you say the monitors has nothing to do with power
May 28, 2011 7:07:56 AM

I bought the Sapphire active adapter. So I know it's active. If someone could explain to me where to enable three monitor support in the new ccc software. I would literally pay them. All of the tutorials show a different software.

PS - I'm not gaming on this machine. Just business use.
May 28, 2011 7:21:58 AM

I have not used ccc for my cards for months now but I seee that it shows the extra monitor is it the same as your other 2?
May 28, 2011 8:01:50 AM

It shows my cards like the screen shot above. And the bottom one won't allow you to right click it and get any options. Which is what a pop up on it says it should. Go figure.
May 28, 2011 8:14:28 AM

so are the dell monitors working and the acer is not? or do you have one of each working? Have you tested each monitor separately? may be dumb questions but its to rule the little things out.....it could be the fact that one of your cables could be bad...
a b C Monitor
May 28, 2011 8:17:07 AM

Quote:
where does the power come form for the displays? thru the card right?


No it doesn't. Monitors need to be plugged into the wall just like the tower does. Only the data goes through the cable, no power.

It shoudl be obviously, as long as you've set it up correctly. Maybe they shipped the wrong adapter?
May 28, 2011 8:21:13 AM

just read a bit on this some other ppl having trouble thru ccc and had to go to the windows display properties and try to change it from there
May 28, 2011 8:25:35 AM

4745454b said:
Quote:
where does the power come form for the displays? thru the card right?


No it doesn't. Monitors need to be plugged into the wall just like the tower does. Only the data goes through the cable, no power.

It shoudl be obviously, as long as you've set it up correctly. Maybe they shipped the wrong adapter?




Oh i feel stupid...sorry tired...duh of course th monitors plug into the wall Im lookin at mine right after your post and there went the old head slap DOH!
May 28, 2011 6:05:53 PM

Windows display properties only shows two monitors. And no setting to change it.
May 28, 2011 7:54:03 PM

update to the latest ATI driver, 11.5. It has a setup tab specifically for eyefinity.
May 28, 2011 8:54:49 PM

I've tried doing that. But I keep getting the same version as above. The version I have after updating from the AMD website is:



May 28, 2011 8:56:19 PM

Correction. I get this version:

May 28, 2011 9:00:59 PM

Actually I found the version. It's 11.5:

May 28, 2011 9:42:33 PM

Ur looking for an option called Creating/Arranging Display Groups, which should be somewhere in Displays Manager or Display Options if your CCC has it.
May 28, 2011 9:59:11 PM

A couple of drivers ago I was given an option to download a new look, that threw me off.
Looking back at your first CCC picture towards the top of this post, I see a disabled display icon below the two recognized displays. Right click on that should bring up an option to enable it. That should trigger Eyefinity option in display/ create display option.
May 28, 2011 11:20:13 PM

jockey said:
A couple of drivers ago I was given an option to download a new look, that threw me off.
Looking back at your first CCC picture towards the top of this post, I see a disabled display icon below the two recognized displays. Right click on that should bring up an option to enable it. That should trigger Eyefinity option in display/ create display option.



I'm supposed to be able to right click that icon and select what your talking about. But it doesn't allow that. All I can do is drag it up and swap it out with one of the other monitors.

Anyone know where I might find an older version of CCC? Or any idea where I go from here?
a b C Monitor
May 28, 2011 11:21:00 PM

Now that I'm home with my 5750....

I'm using 11.2. Third from the top on the left hand side have Desktop Management. When I click that the first option is Creating and Arranging Desktops. I'm pretty sure that's where you'd setup Eyefinity. I only have the one monitor so that's the only option I have to work with. If you only see two screens, as I've been trying to tell you you either don't have things hooked up right, or you have the wrong card.
May 28, 2011 11:41:10 PM

Check to see if an option in control panel/ displays is causing the problem.
All 3 monitors work as connected, but only any 2 at a time seems odd.
Do you have a 6-pin PCIe power connection? Double check that it is secure.
May 29, 2011 12:38:39 AM

I wish I could role back to version 11.2. Cause this version looks nothing like any of the tutorials.

I've been checking options like a mad man. Nothing seems to allow the bottom monitor to be right clicked and enabled. I can only drag it up and swap it with another monitor.

I don't believe my card has a separate power connection if that is what your asking.
May 29, 2011 1:17:57 AM

I figured it out. It only works on Win 7. Not on XP. Not supported by AMD.
May 29, 2011 1:35:37 AM

Didn't think to ask that. Sapphire has poor documentation on their website. They use a standard AMD manual, with just basic info.
a b C Monitor
May 29, 2011 3:36:08 AM

Forgot to ask about that. Copy of 7 isn't to much...
May 29, 2011 3:41:17 AM

solved I guess eh?
May 29, 2011 5:02:15 AM

Yes. The hard way. 4 days and countless hours later. They could have just put that information on the box. Instead it shows that XP will work. But it's with their card. Not exactly eyefinity.
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