Our company, Althon Inc., is a logistic company handling warranty (RMA) service on Sapphire product on the Canadian territories.
For technical issue, you may like to file for a ‘Support Ticket’ via Sapphire website. Sapphire technician would come back to you.
For RMA (Warranty) claim against Sapphire, first of all, please check the warranty provided by your dealer. If it is within their warranty period,
you should get the service from them.
Should the dealer warranty expired, and you like to file a claim against Sapphire, then, there are steps which we have to go through before Sapphire would issued an official RMA number to authorize such return.
Note that, Sapphire is not a Canadian company and their head office is in Asia (Hong Kong). Sapphire warranty covers free parts/labor only. Therefore, for any RMA claims against Sapphire, we have
to send the card back and fore to Asia, and back to you afterwards, so there will be costs involved (Administration and Freight). Cost of each card is ranging from CAD$25-CAD$45 depending on your location/province (this does not include the transportation cost from you sending the defective card to us).
Should you decide to go ahead with the claim, please provide the below information :
1 Serial number of the card
2. Part Number of the card
3. SKU number of the card
4. Complete full product description of the card (AGP/PCIE, 256M/512M, Dual DVI / DVI, VO / VIVO.....etc)
5. Details of your mailing address
6. Copy of the purchase invoice – Rec’d
7. Read the attached RMA Policy and email us back with your confirmation of acceptance to all terms/conditions.
That's the email I got. A few weeks of use out of a new 5770 that cost 120$ + shipping and they want to charge 25-45$ for (Administration and Freight) plus god knows how much for shipping. Is it even worth it to try? At this point it seems like I'd be better off tossing it and buying a 480 or 570...
On top of that I got my card from newegg and they want...
3) the invoice must indicate the serial no. of the card or product which corresponds to that of the serial no label of the VGA card product
Does newegg even say the serial number on the invoice?
For technical issue, you may like to file for a ‘Support Ticket’ via Sapphire website. Sapphire technician would come back to you.
For RMA (Warranty) claim against Sapphire, first of all, please check the warranty provided by your dealer. If it is within their warranty period,
you should get the service from them.
Should the dealer warranty expired, and you like to file a claim against Sapphire, then, there are steps which we have to go through before Sapphire would issued an official RMA number to authorize such return.
Note that, Sapphire is not a Canadian company and their head office is in Asia (Hong Kong). Sapphire warranty covers free parts/labor only. Therefore, for any RMA claims against Sapphire, we have
to send the card back and fore to Asia, and back to you afterwards, so there will be costs involved (Administration and Freight). Cost of each card is ranging from CAD$25-CAD$45 depending on your location/province (this does not include the transportation cost from you sending the defective card to us).
Should you decide to go ahead with the claim, please provide the below information :
1 Serial number of the card
2. Part Number of the card
3. SKU number of the card
4. Complete full product description of the card (AGP/PCIE, 256M/512M, Dual DVI / DVI, VO / VIVO.....etc)
5. Details of your mailing address
6. Copy of the purchase invoice – Rec’d
7. Read the attached RMA Policy and email us back with your confirmation of acceptance to all terms/conditions.
That's the email I got. A few weeks of use out of a new 5770 that cost 120$ + shipping and they want to charge 25-45$ for (Administration and Freight) plus god knows how much for shipping. Is it even worth it to try? At this point it seems like I'd be better off tossing it and buying a 480 or 570...
On top of that I got my card from newegg and they want...
3) the invoice must indicate the serial no. of the card or product which corresponds to that of the serial no label of the VGA card product
Does newegg even say the serial number on the invoice?