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Freezing / hardware issues

Last response: in Windows 7
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December 15, 2011 9:51:10 PM

Hello, I just finished my build of my new pc and it has been freezing constantly and my network card keeps failing to work.

750w corsair TX enthusiast V2 non modular
i5-2500k @ 3.3
MSI Z68A-G45-G3
Gskill 8gb ddr 3 1600 mhz 9-9-924 (running at 11-11-11-28 atm, had it at proper timings and same issues)
Xigamatek 1283SD cooler
MSI 460 GTX 1 GB
7200 rpm 1TB seagate
5400 rpm 230GB WD
LG basic CD/DVD burner/reader
Corsair Carbide 500r
Win7 64 bit professional

I have reformatted twice but my performance is very sluggish at times. IT runs games fine, but a lot of time when I try to multitask things will freeze up for 20 - 30 seconds. My network card will also tend to fail at these times and I need to reboot to get it to work (it doesn't detect networks and windows says the adapter is not recognized). Windows Explorer also crashes or locks up if I try to do anything immediately after booting.

I have the ram in the right slots, and nothing is overclocked besides the card that came pre-overclocked. The HDs and GPU were reused from my old computer that ran fine, but slow due to its age. Everything else is brand new.

I have tried running the PC with 1 stick of ram, switching both out, same results with either stick as the only stick in the first slot. Tried to run it without the network card, same problems.

I have also formatted and reinstalled windows 7 twice, same issue persists.

Strangely enough, my game performance is fine as long as I don't do anything but play the game.

What should I do?
December 15, 2011 10:13:57 PM

run memtest
update bios
check temps
up date lastest drivers

no particular order /\//\/\
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December 15, 2011 10:16:09 PM

Sorry, I knew I left something out.

Drivers are up to date

Temperatures are sub 30C idle, sub 50C under full load
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Related resources
December 15, 2011 11:14:23 PM

Are you talking about the motherboard's network card or a separate piece of hardware? If it's separate, take it out.
Basically, you have to try switching out as many parts as you can. If you've got another HDD, do a clean install on that. If a friend's got an 1155 CPU, get hold of it and try it out. If you can try your CPU on their motherboard, do it.
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December 16, 2011 12:08:31 AM

Separate card, I can't switch out the mobo or CPU no friends with compatable parts.

I've tried swapping around the ram, taking out the network card, and am currently unplugging one of the hard drives.
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December 16, 2011 12:27:57 AM

Do you have a backup drive?
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December 16, 2011 12:35:57 AM

I have a bunch of old hard drives, yeah. I'll try using one of those.
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December 16, 2011 1:22:46 AM

Decided to run chkdsk on my hard drive to see if it was at all bad, when I restarted for it to run first I got a dsk read error, Ctrl alt del'd to restart, then it said something about NTSF and "the volume is clean"; so is there actually something wrong with my main HD?
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December 16, 2011 3:43:59 AM

No, the ram is supposed to run at 9/9/9/24, but I left it to what my mobo put it at; 11/11/11/28

I'll do that anyway.

My friend recommended I run HDtune, and this is what I got.
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a b $ Windows 7
December 16, 2011 3:50:53 AM

bags159 said:
No, the ram is supposed to run at 9/9/9/24, but I left it to what my mobo put it at; 11/11/11/28

I'll do that anyway.

My friend recommended I run HDtune, and this is what I got. http://i.imgur.com/oetZK.png

OK, but scan it for errors.
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December 16, 2011 4:01:56 AM

I am currently running memtest. I will use hdtune's scan for errors overnight, as the ETA on it is about 4.5 hours.

Edit: ran memtest of available mem/4 on each of my 4 cores, 0 errors on each instance, but my computer has completely locked up after ~13 mins.

Shut off via power switch, Reset switch non responsive.
Windows hangs at the logo
Hit reset switch after 2 minutes of windows logo "Starting windows"
startup worked, but felt a teeny bit slower

Trial 2:

20 mins, no errors.
50 mins, no errors.
80 mins, no errors.
110 mins, no errors.
180 mins, no errors.


Hangs at windows logo, "Starting windows" for a fairly long time. Hangs at "Welcome" After logging in for while too.
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December 16, 2011 9:00:21 PM

CAn't get into bios now, hit delete at the place where I would normally go into bios on boot, says "Entering setup..." and just hangs there/. ?Used a screw driver to connect battery things and now im in bios.

Trying to try a new HD, but I imagine at this pt its the mobo

Trying to boot off CD to install win7 on backup HD,

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a b $ Windows 7
December 16, 2011 9:03:08 PM

It could be the HDD as well...
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a b $ Windows 7
December 16, 2011 9:03:46 PM

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December 16, 2011 9:42:19 PM

I don't think 3 of my HD have problems lol.


Sum up problems:
Random 10 - 30 second freezing
Booting problems
bios problems
Internal transfer speed problems
Net work card crashing problems
Doesn't recognize new HD in bios, however I can see it when I boot up and do Windows + e
front usb 3.0 barely work


What works fine:

CD Drive
RAM (no errors in 3 hours)
CPU (games run smoothly)
GPU (games run smoothly)
PSU (as far as I can tell!)
CAse (hehe)
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a b $ Windows 7
December 16, 2011 11:00:22 PM

Try this...


Try this command-line diagnostic utility for power problems.
Go to Start > Run, type cmd, then type powercfg -energy
This will generate an HTML file and so check the report for problems.
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December 16, 2011 11:12:40 PM

Alright. Should I post it here?
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a b $ Windows 7
December 16, 2011 11:14:35 PM

Well, is anything out of line?
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a b $ Windows 7
December 16, 2011 11:15:22 PM

U can, if there will be any private info, i'll remove it.
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a b $ Windows 7
December 16, 2011 11:17:08 PM

BTW, whats your GPU?
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December 16, 2011 11:17:54 PM

Formatting got raped... can I send you the html or something?

says 10 errors, 8 warnings, 17 informational on cmd.

Power Efficiency Diagnostics Report
Computer Name REDACTED-PC
Scan Time 2011-12-17T01:10:47Z
Scan Duration 60 seconds
System Manufacturer MSI
System Product Name MS-7750
BIOS Date 08/25/2011
BIOS Version V11.0
OS Build 7601
Platform Role PlatformRoleDesktop
Plugged In true
Process Count 64
Thread Count 888
Report GUID {be4f0e06-8d89-4be2-9abe-bc7bd669b545}
Analysis Results
Errors
Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.
Power Policy:D isk idle is disabled (Plugged In)
The disk is not configured to turn off after a period of disk inactivity.
System Availability Requests:System Required Request
The program has made a request to prevent the system from automatically entering sleep.
Requesting Process \Device\HarddiskVolume1\Users\Matthew\AppData\Local\Google\Chrome\Application\chrome.exe
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1462D750&REV_1003\4&39eb002a&0&0101
Requesting Driver Device Realtek High Definition Audio
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_1C2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_8086&PID_1C2D
Port Path
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Generic USB Hub
Host Controller ID PCI\VEN_8086&DEV_1C2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_046D&PID_C223
Port Path 1,5
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_1C2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_046D&PID_C226
Port Path 1,5,1
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_1C2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_046D&PID_C066
Port Path 1,5,3
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Generic USB Hub
Host Controller ID PCI\VEN_8086&DEV_1C2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_8087&PID_0024
Port Path 1
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Input Device
Host Controller ID PCI\VEN_8086&DEV_1C2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_046D&PID_C227
Port Path 1,5,4
Warnings
Platform Timer Resolution:p latform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 10000
Maximum Timer Period (100ns units) 156001
Platform Timer Resolution:o utstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 680
Requesting Process Path \Device\HarddiskVolume1\Program Files (x86)\Skype\Phone\Skype.exe
Platform Timer Resolution:o utstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 100000
Requesting Process ID 688
Requesting Process Path \Device\HarddiskVolume1\Windows\System32\svchost.exe
Power Policy:D isplay timeout is long (Plugged In)
The display is configured to turn off after longer than 10 minutes.
Timeout (seconds) 1200
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
CPU Utilization:p rocessor utilization is moderate
The average processor utilization during the trace was moderate. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 2.79
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name Skype.exe
PID 680
Average Utilization (%) 0.99
Module Average Module Utilization (%)
\Device\HarddiskVolume1\Windows\SysWOW64\nvd3dum.dll 0.49
\Device\HarddiskVolume1\Program Files (x86)\Skype\Phone\Skype.exe 0.27
\SystemRoot\system32\ntoskrnl.exe 0.06
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name audiodg.exe
PID 3860
Average Utilization (%) 0.38
Module Average Module Utilization (%)
\Device\HarddiskVolume1\Windows\System32\AudioEng.dll 0.15
\Device\HarddiskVolume1\Windows\System32\RtkAPO64.dll 0.13
\Device\HarddiskVolume1\Windows\System32\msvcrt.dll 0.04
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 680
Requesting Process Path \Device\HarddiskVolume1\Program Files (x86)\Skype\Phone\Skype.exe
Calling Module Stack \Device\HarddiskVolume1\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume1\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume1\Program Files (x86)\Skype\Phone\Skype.exe
\Device\HarddiskVolume1\Windows\SysWOW64\user32.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 688
Requesting Process Path \Device\HarddiskVolume1\Windows\System32\svchost.exe
Calling Module Stack \Device\HarddiskVolume1\Windows\System32\ntdll.dll
Unknown Module
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
Unknown Module
\Device\HarddiskVolume1\Windows\System32\svchost.exe
\Device\HarddiskVolume1\Windows\System32\sechost.dll
\Device\HarddiskVolume1\Windows\System32\kernel32.dll
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM Balanced
Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:p ower Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Balanced
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported true
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true
Platform Power Management Capabilities:p rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle (C) State Count 2
Performance (P) State Count 11
Throttle (T) State Count 8
Platform Power Management Capabilities:p rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle (C) State Count 2
Performance (P) State Count 11
Throttle (T) State Count 8
Platform Power Management Capabilities:p rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle (C) State Count 2
Performance (P) State Count 11
Throttle (T) State Count 8
Platform Power Management Capabilities:p rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle (C) State Count 2
Performance (P) State Count 11
Throttle (T) State Count 8
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a b $ Windows 7
December 16, 2011 11:26:53 PM


Nothing wrong...

Can u run HDtune for HDD errors.

BTW, whats your GPU?

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December 16, 2011 11:27:16 PM

nikorr said:
BTW, whats your GPU?

GTX 460 "hawk attack" 1GB by msi
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December 16, 2011 11:29:28 PM

nikorr said:
Nothing wrong...

Can u run HDtune for HDD errors.

BTW, whats your GPU?


The scan is going to take about 4 hours. Answered the second bit in the post above.
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December 16, 2011 11:54:09 PM

Alright ran it and clicked start.

It then proceeded to freeze.

Restarted it, now it's running
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December 16, 2011 11:56:32 PM

nikorr said:
Better yet run this one....

http://hddscan.com/


lright, stopped BSRT and am now doing that.

How exactly do I run it? I rn the application, but I don't know what settings or anything.
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a b $ Windows 7
December 17, 2011 12:00:42 AM

Is the drive u are scanning the boot drive?
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December 17, 2011 12:01:27 AM

YEs, but I dont know what settings to run HDDscan with
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a b $ Windows 7
December 17, 2011 12:09:23 AM

Just select the drive and click S.M.A.R.T. under that.
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December 17, 2011 12:15:57 AM



Also, running the bart's test gave me an error on C;/ saying the system could not find the path specified when 4% done
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December 17, 2011 2:29:54 AM

http://www.z-a-recovery.com/man-smart.htm
" this attribute typically indicates that something is wrong with the connectors and/or cables. Disk-to-host transfers are protected by CRC error detection code when Ultra-DMA 66 or 100 is used. So if the data gets garbled between the disk and the host machine, the receiving controller senses this and the retransmission is initiated. Such a situation is called "UDMA CRC error". Once the problem is rectified (typically by replacing a cable), the attribute value returns to the normal levels pretty quick."
Also, all three of your HDDs wouldn't have to be problematic. Only your boot drive would have to have trouble.
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December 17, 2011 3:14:50 AM

I ran HD tune's scan, no damage all green boxes

@ kaja: oh so my HD has a bad sata cable? or slot?


edit: alright, i switched the cables into a different slot; no joy. Means it's the cable. I unfortunately cannot switch the cable out until tomorrow night due to no room because of a family xmas party!

Hoping that cable is the issue.
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December 17, 2011 6:58:03 AM

Alright, I switched the SATA cable and my utlra dma crc errors is 84 now.
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a b $ Windows 7
December 17, 2011 7:06:18 AM

Cyclic redundancy check (CRC) is a method of verifying and correcting data after it is sent. What this warning is telling you is that at one point, data being sent/received by the drive failed this check.


------------

CRC Errors are usually when data gets corrupted between the HDD controller and SATA controller.


------------
UltraDMA CRC Error Count

The count of errors in data transfer via the interface cable as determined by ICRC (Interface Cyclic Redundancy Check).

That is what it means. Check to see if either:

A: your ports are going bad
B: Not enough voltage to the PCH
C: A bad cable

Use a different cable on a different port and see if the count stops rising.
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December 17, 2011 7:07:42 AM

I can do the other stuff, but how do I check if not enough voltage?
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a b $ Windows 7
December 17, 2011 7:15:56 AM

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December 17, 2011 7:20:07 AM

Alright, new cable, new slot, still getting a score of 84 for it.

Gonna reboot and go into bios for that.
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December 17, 2011 7:22:53 AM

Rebooted, hit del to go into bios, and it's stuck and hanging at "Entering setup..."

Rebooted again, same deal.
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a b $ Windows 7
December 17, 2011 7:23:38 AM

It could be on the drive too! Nothing u could do there.
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December 17, 2011 7:25:39 AM

Still hanging at bios... gonna reset bios with screw driver.
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a b $ Windows 7
December 17, 2011 7:27:12 AM

Do that.
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December 17, 2011 7:30:31 AM

In bios, PCH voltage is set to auto at 1.05v.

should i make it 1.06v like urs?

Edi:T hey thanks for the help, but I need to go to bed now. I'll be back in6 - 7 hours though.

Edit changed the voltage, nothing.
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!