Freezing After Startup?

[n1ck3rs0n]

I'm checking out my cousins laptop, trying to fix it for her but I've had no luck.

When you start up the laptop it goes to the dell loading screen where you can hit F2 for Setup and F12 for Boot Options. After that it goes to the Windows loading screen where it says its "resuming Windows". Then finally it loads a black screen with the cursor on screen which can move. However nothing loads past this point.

Not sure what I can do for this. Any ideas?

 

[skaz]

First, If you have a backup of your system I would try restoring the system to a previous state. If you don't have a back up then...

See if your computer can boot into safe mode --> http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

If so back up all your important data to an external source.

Use a repair disc and reboot the computer. http://windows.microsoft.com/en-US/windows7/Create-a-system-repair-disc

Select system repair option. Report back.