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XFX Life time warrenty for my 9800 gtx?

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  • Graphics Cards
  • Gtx
  • Computer
  • Graphics
Last response: in Graphics Cards
June 19, 2011 6:11:51 PM

So I had this card back in 2008, It was a nice card but I screwed it up. I was constantly getting the bsod because of my crappy power supply I had. It was getting old and was not providing sufficient power to the 9800 gtx. I was planing to get a better one sometime that week but I had some work to do on the computer at that time. So I took pull out the 9800 gtx from PCIe slot but I left the 6pins connected with the card hanging in the case. I was using integrated graphics which stopped the bsod and allowed me to finish my work. Little did I know not removing the power source from the card was a pretty stupid thing to do. At one point I left my house for quite some time. When I got back I used the computer for a hour or two and I smelled something burning in my computer. At first thought it's probably the power supply considering that it was the almost dead to began with. However it turns out to be the most valuable part in my computer, the 9800gtx. I immediately shut down the computer and took out the 9800gtx and it was burning hot. I let it cool down a bit and connected back to the computer to check it it still works. It works! I mean it would boot to windows but it was extremely slow and freezes right after. To be honest I'm just happy I didn't burn the house down. Now I'm wonder if I could still RMA this card even though I was not using the product as indented but who's going to know lol. I took the card apart and couldn't find anything wrong with the pcb or burned marks. Now the question is what will xfx do? I've heard recently their warranty service is garbage and if I'm lucky I'll get a ATI card on par with the 9800gtx. So any comments? LOL :p 

P.S. Building my first rig during the summer with gtx 570 and 2600k with 8gb of ram so I'm trying to be optimistic about the incident.

More about : xfx life time warrenty 9800 gtx

June 19, 2011 7:29:28 PM

Well XFX isnt working with Nvidia anymore so i dont think theyll exchange it for a Geforce card..
Even if it says lifetime warranty, most times it just covers fabrication related defects and they quickly reject them when they find out the user messed up. Anyway, thats hard to tell even for them, so with a bit of luck you could be getting a new 5670 or so. You gotta give it a try!
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June 19, 2011 9:25:56 PM

Yeah I'm most likely gonna get an ATI card but hd 5670 is pretty slow compare to 9800 gtx. I'd say that a hd 57xx is more reasonable compare to 9800 gtx. But anything is better then a ati x1650 pro right now LOL. So how could they tell that it is the user's fault for hardware failure? Technically is is my fault but they won't know, will they?
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June 19, 2011 9:48:49 PM

Actually you will get a card on par with what the 9800 GTX was when you got it likely, which means a better one than a 5670. If there is no physical damage they will likely take it back as that is the primary condition in most warranties. Its always worth a shot, so send it back in you might end up with something nice as a replacement.
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June 19, 2011 9:53:09 PM

I've heard that XFX does not stand by their warranty like the way they use to, but yes it is worth a shot. Getting my RMA serial as we speak.
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