Just a heads up, i know this post is very old, and i have been trying to figure this out all morning... If you upgraded to a better windows ect and its not showing you having the gateway recovery managemnt anymore on your computer, what I did is showed hidden files and folders, you will see your acer folder (Where all the backup stuff is for recovery) This is were I found the installer again for the GRM C:\ACER\Preload\Autorun\APP\Recovery Management (Then click setup) The C:\ part will change depending on your drive. Loading the recovery management will reinstall the gateway recovery management to your computer. Hope this helps at least one person! I was pretty proud of myself for finding it!