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Headset not detected

Last response: in Windows 8
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January 15, 2013 11:52:15 AM

Hi,

I've been using my homebuilt PC for about a month now with no real issues. Today for an unknown reason my headset (Fatality, Creative) which has been working perfectly is no longer detected. I have tried the following:

Uninstalled and reinstalled audio drivers.
Uninstalled and tried (supposedly 3.5mm jack ports run regardless of drivers).
Messed about with settings via Realtek audio manager.
Unplugged and reattached the HDAudio connector to the motherboard.
Tested the headset in the front ports, no difference.

The headset does work in other devices.

Nothing has worked so far and I'm pretty stuck. Having uninstalled the realtek drivers I am left with 'Digital Audio (S/PDIF)' as my only sound output option. Disabling this has no effect. When the drivers were installed a similar option (with a different name was present) but it had exactly the same effect.

Any ideas?

More about : headset detected

January 15, 2013 12:38:48 PM

what is the model?
i would unplug it, open device manager and uninstall.
plug it back in, if windows does not plug and play install it. down load the latest driver from Fatality, Creative and reinstall.
January 15, 2013 1:21:31 PM

Oh dear, it has to do with the way the windows sound panel works my friend.
Right click on the speaker icon next to the time in windows. Select playback devices.
In there you should see Speakers for example, it should be set at default audio device.
You should also at least see a reference to a Headset in the playback options of windows sound manager. If so all you have to do is right click on the headphones and set them as the default device to get them working.
You can also set the headphones up as a default communications device by doing the same thing, right click on the headset and select that option.
If you intend to use the Mic you will have to also go into the Record options and right click on one of the Mic`s shown and select that as a default device, or enable device. You may have two Mic`s in there it depends but setting one or the other to default will get it working.
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January 15, 2013 3:06:36 PM

the great randini said:
what is the model?
i would unplug it, open device manager and uninstall.
plug it back in, if windows does not plug and play install it. down load the latest driver from Fatality, Creative and reinstall.


Hi and thanks for the response. Unfortunately I have tried uninstalling the drivers, reinstalling using windows standard search, reinstalling via the Mobo website (ASrock Z77 Extreme4 pro btw) and then just uninstalling all drivers.

I did as you said but as far as I can tell there are no specific drivers via Creative. The specific model is 'Fatal1ty' Gaming Headset.
Still no solve sadly.


weaselman said:
Oh dear, it has to do with the way the windows sound panel works my friend.
Right click on the speaker icon next to the time in windows. Select playback devices.
In there you should see Speakers for example, it should be set at default audio device.
You should also at least see a reference to a Headset in the playback options of windows sound manager. If so all you have to do is right click on the headphones and set them as the default device to get them working.
You can also set the headphones up as a default communications device by doing the same thing, right click on the headset and select that option.
If you intend to use the Mic you will have to also go into the Record options and right click on one of the Mic`s shown and select that as a default device, or enable device. You may have two Mic`s in there it depends but setting one or the other to default will get it working.



Cheers for the response but sadly this is not an option. As the headset is not being detected in the first place there is no option to make it the default device. There is no detection of the headset regardless of what ports are used (front/back/keyboard).
a b * Windows 8
January 15, 2013 3:36:51 PM

remove the headset from the jacks and reboot the pc... 1s it starts up plug in the jacks 1 at a time. ears first then mic... you should get a popup asking which outputs to set them as, select front speakers. for the ears and mic as standard.
i prefer to use the green for the speakers and pink for the mic.
if you dont get a pop up then you may want to go into the control pannel and click on the speech recognition tab. then select setup mic. this should then detect your headset again. just follow the steps in the wizard till it completes and your kit should then work...
reason for this is occasionaly the registry can loose some settings so reseting them up will often correct any reg erros... if the errors persist then check for malware.
have you also re installed the realtech audio... if you did make sure you run a reg cleaner b4 you install it again or you could end up running into the same error if the reg keys arnt deleted and renewed.
ccleaner will do the job.

January 15, 2013 3:41:38 PM

Thanks for the reply HEXiT but sadly this has not worked. No alerts or pop-ups occur when plugging the jacks in and under speech recognition it tells me that no audio input devices are available.

It has worked in the past, it just seems to have stopped working randomly as of two days ago. This does coincide with he removal of my video card (RMA for coil whine) but I don't see why that would have affected it.
Full AV scan done for malware, nothing.
January 15, 2013 4:00:21 PM

Let me guess, was it by chance an ATI card ? Smirks if it was.
January 15, 2013 4:01:42 PM

Did we uninstall the Ati driver with its HDMI audio ?
January 15, 2013 4:02:13 PM

weaselman said:
Let me guess, was it by chance an ATI card ? Smirks if it was.



Sapphire Radeon HD 7950 OC Vapor-X was my video card.

weaselman said:
Did we uninstall the Ati driver with its HDMI audio ?


I uninstalled the video card via device manager and had assumed that would do the trick, I am likely wrong.


Update: Went into BIOS settings to check integrated sound card was enabled (did not find this option sadly), however while looking for that I found an interactive plan for my MoBo. When clicking on the 5 jacks section at the back it tells me that they are disconnected. Any ideas on how to reconnect them? I have not touched anything hardware wise except removing my video card.
January 15, 2013 4:12:03 PM

Well I do know it installs a Hdmi audio driver at some point, dpending on the card, if its a new model, it could be causing the conflict, because when you think about it the audio went fritz on the headset. so a bit of logic if you think about it sort of says or should I say points to the problem. Btw the Jack should be auto sensing so it will only show if a jack is plugged in at the time. I have a sneaky suspicion if what you say is right after removing the graphics card, the headpohones stopped working don`t you think ?


January 15, 2013 4:17:01 PM

Fair point. Any ideas on where I would find the drivers to remove them? (I think I have already, but just incase). The jacks themselves show as 'disconnected' at present rather than empty. So I don't think they are even auto-sensing.
January 15, 2013 4:36:40 PM

Have a check here it tells you how to clean all of the drivers from ATI out of the system, just in case it is the cause. Read the lower section of the web page as you have already done the first step.

http://www.brightsideofnews.com/news/2012/4/4/guide-how...

Or give driver sweeper a try to remove any left over Ati files. let me know if you have any luck.
January 15, 2013 4:51:53 PM

Thanks for the ideas, tried both but sadly no solve, same situation.
January 15, 2013 6:28:58 PM

Update:
The front jacks are also showing as 'disconnected' rather than 'empty' on BIOS, so I am fairly certain this is the issue. Does anyone know how to reconnect them?
July 22, 2013 6:56:09 PM

hey, you have disabled your device and that's why you can't find it anymore

just to go playback tap, right click on the empty space and mark " show disabled devices"

you will find your device in gray as it's disabled, right click on it and then enable it :) 
a b * Windows 8
July 23, 2013 10:11:39 AM

+1 above.
July 23, 2013 5:12:34 PM

Thanks but that wasn't it, MoBo failure was the cause. I have since RMT'd the MoBo and everything is fine now.
a b * Windows 8
July 24, 2013 6:24:15 AM

sorry to hear that... glad its fixed though...

October 11, 2013 7:55:23 PM

I know it hugely late, but i got this issue myself. It has nothing to do with drivers itself its a problem with windows/firewall/antivirus.
The headphone detection only works if an app is running at background, if its not it wont detect. I fixed this myself with a little research on Creative exe processes. Go to Windows folder, System32 and you will find an app called CTXFIHLP (for x-fi users) or CTHLP (for older creative); double click and the detection will work again! To do a permanent solution just add that app to boot, via Software or via Windows Boot folder. I used Glary Utilities to do this.

Hope i could help.
a b * Windows 8
October 11, 2013 11:57:11 PM

ah! creative drivers, always giving problems even on well tested hardware... i dunno how they manage it but every other driver seems to wreck system stability...

i have the Xtreme gamer and found that i had to downgrade my drivers just to get the card to boot and be seen in my system.
October 12, 2013 8:35:56 AM

I have a Platinum Champium and have to downgrade too because theses new drivers change my output to S/PDIF when i have a game open.. So i hear game sound from Analog and other sounds (chrome; skype; etc) output themselves to SPDIF .. x.x

So strange, but i'll guess ill have to go with drivers of 2009 (stable)
!