Hi, i have a fresh install of windows, but im getting a BSOD.
it says:
SYSTEM_SERVICE_EXCEPTION
Stop: 0x3B
and it says something about ativvaxx.dll
Also, i can't watch youtube videos, when i try i get this BSOD.
But when i boot into safemode, i can watch youtube videos, and the BSOD does not appear.
I have tried to update, uninstall/reinstall drivers, but BSOD is still there.
I used driver sweeper aswell to make a clean removal.
All my windows updates are up to date aswell.
Although when i play a game there are no problems, just when i watch youtube videos.
I use google chrome, havent tried watching in IE.
i have an HIS 4670. and XP x64
ran memtest for 6+ hours no errors. also did full HDD diagnostic no errors.
any help would be appreciated, thanks.
__________________________
okay i used this utility http://www.nirsoft.net/utils/blue_screen_view.html
and this is what it said:
==================================================
Dump File : Mini062411-01.dmp
Crash Time : 6/24/2011 1:24:57 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff97f`fe8d8031
Parameter 3 : fffffadf`b299d200
Parameter 4 : 00000000`00000000
Caused By Driver : ativvaxx.dll
Caused By Address : ativvaxx.dll+1e031
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+2e890
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini062411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 3790
Dump File Size : 176,128
==================================================
how do we fix this?
it says:
SYSTEM_SERVICE_EXCEPTION
Stop: 0x3B
and it says something about ativvaxx.dll
Also, i can't watch youtube videos, when i try i get this BSOD.
But when i boot into safemode, i can watch youtube videos, and the BSOD does not appear.
I have tried to update, uninstall/reinstall drivers, but BSOD is still there.
I used driver sweeper aswell to make a clean removal.
All my windows updates are up to date aswell.
Although when i play a game there are no problems, just when i watch youtube videos.
I use google chrome, havent tried watching in IE.
i have an HIS 4670. and XP x64
ran memtest for 6+ hours no errors. also did full HDD diagnostic no errors.
any help would be appreciated, thanks.
__________________________
okay i used this utility http://www.nirsoft.net/utils/blue_screen_view.html
and this is what it said:
==================================================
Dump File : Mini062411-01.dmp
Crash Time : 6/24/2011 1:24:57 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff97f`fe8d8031
Parameter 3 : fffffadf`b299d200
Parameter 4 : 00000000`00000000
Caused By Driver : ativvaxx.dll
Caused By Address : ativvaxx.dll+1e031
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+2e890
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini062411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 3790
Dump File Size : 176,128
==================================================
how do we fix this?