Please overlook my putting this here if it isn't the correct forum or sub-category.
First let me say that I build and repair workstations, servers, and networks among the many things I do to provide food and shelter in support of my life. I'm not a newbie in terms of tech related issues and know my way around computers and networks.
I purchased a Virgin Mobile Broadband2go USB device yesterday and a $40 pre-paid card that would allow me unlimited internet access for 30 days.
I am running a PC with Windows 7 home premium with all of the latest patches and updates from M$ installed.
I have also successfully installed the software that is contained on the USB device. The device is recognized and there are no hardware or software issues to this point.
The problem I have is when I click the connect button I get the following error message:
"The system could not update the phone book file."
I have exhausted all online resources that address this issue and am at a loss as to what is causing this issue or how to correct it. I understand that it relates to the file rasphone.pbk which is located in my documents and settings files --> User name --> Application Data --> Microsoft --> Network --> Connections --> PBK --> rasphone.pbk
Has anyone else successfully installed and is using the Virgin Mobile Broadband2go device or a Sprint Broadband2go device on a Windows 7 machine? Virgin Mobile uses Sprint's network so I assume that the VM device is identical in terms of its design and software in regard to the Sprint device if that helps.
Thanks in advance for any assistance you can offer. The customer support phone bank located in the Philippines is of no help whatsoever and they merely read off of menu cards, having no idea what they're talking about, or of the hardware and software they're trying to troubleshoot. I've asked for a refund of the $40 pre-paid card and am waiting for a return call which will take 48-72 hours. Thought I'd try to see if I can get it resolved and working here first.
Again I thank you all in advance!
First let me say that I build and repair workstations, servers, and networks among the many things I do to provide food and shelter in support of my life. I'm not a newbie in terms of tech related issues and know my way around computers and networks.
I purchased a Virgin Mobile Broadband2go USB device yesterday and a $40 pre-paid card that would allow me unlimited internet access for 30 days.
I am running a PC with Windows 7 home premium with all of the latest patches and updates from M$ installed.
I have also successfully installed the software that is contained on the USB device. The device is recognized and there are no hardware or software issues to this point.
The problem I have is when I click the connect button I get the following error message:
"The system could not update the phone book file."
I have exhausted all online resources that address this issue and am at a loss as to what is causing this issue or how to correct it. I understand that it relates to the file rasphone.pbk which is located in my documents and settings files --> User name --> Application Data --> Microsoft --> Network --> Connections --> PBK --> rasphone.pbk
Has anyone else successfully installed and is using the Virgin Mobile Broadband2go device or a Sprint Broadband2go device on a Windows 7 machine? Virgin Mobile uses Sprint's network so I assume that the VM device is identical in terms of its design and software in regard to the Sprint device if that helps.
Thanks in advance for any assistance you can offer. The customer support phone bank located in the Philippines is of no help whatsoever and they merely read off of menu cards, having no idea what they're talking about, or of the hardware and software they're trying to troubleshoot. I've asked for a refund of the $40 pre-paid card and am waiting for a return call which will take 48-72 hours. Thought I'd try to see if I can get it resolved and working here first.
Again I thank you all in advance!