MACK warranty Alert!

Archived from groups: rec.photo.digital (More info?)

If you are planning on purchasing a MACK extended warranty be aware that
MACK's home page is UNABLE to register your warranty online and I'm not sure
they are able to do it over the phone. It's been like that for three days. I
don't know about you, but it seems a little weird a company that specializes
and sells warranties literally all over the tri-state area doesn't have a
working website to register a warranty. Just doesn't add up or make sense to
me. I am calling them tomorrow to see if I can register my warranty over the
phone...if not I have to return the warranty to B&H photo video. I'm not
just going to waste spending $180. Some thing has to get done. Anyway, here
is what it says when you click on the link at www.mackcam.com to register
your extended warranty:


"MAINTENANCE ALERT!
March 27th, 2005


We are in the process of upgrading our computer system and are unable
to process registrations for warranties or repair service. Further, we will
not be able to report repair status on-line during this update. We
apologize for the inconvenience and appreciate your patience.
If you would like to register your warranty, or arrange for repair
service, please try again later.

Thank you for understanding and we hope to resolve these problems
today.



Sincerely,

MACK CAMERA & VIDEO SERVICE
1-800-252-6225 "

Archived from groups: rec.photo.digital (More info?)

So is the short version that you procrastinated during the first 20 days of
the 30 day period, they're having computer problems, you haven't tried to
call them yet?

And you're ranting and spinning conspiracy theories why?


"Xman" <xman@cdripper.com> wrote in message
news:114eorjrdb6tr5c@corp.supernews.com...
> If you are planning on purchasing a MACK extended warranty be aware that
> MACK's home page is UNABLE to register your warranty online and I'm not
> sure they are able to do it over the phone. It's been like that for three
> days. I don't know about you, but it seems a little weird a company that
> specializes and sells warranties literally all over the tri-state area
> doesn't have a working website to register a warranty. Just doesn't add up
> or make sense to me. I am calling them tomorrow to see if I can register
> my warranty over the phone...if not I have to return the warranty to B&H
> photo video. I'm not just going to waste spending $180. Some thing has to
> get done. Anyway, here is what it says when you click on the link at
> www.mackcam.com to register your extended warranty:
>
>
> "MAINTENANCE ALERT!
> March 27th, 2005
>
>
> We are in the process of upgrading our computer system and are unable
> to process registrations for warranties or repair service. Further, we
> will not be able to report repair status on-line during this update. We
> apologize for the inconvenience and appreciate your patience.
> If you would like to register your warranty, or arrange for repair
> service, please try again later.
>
> Thank you for understanding and we hope to resolve these problems
> today.
>
>
>
> Sincerely,
>
> MACK CAMERA & VIDEO SERVICE
> 1-800-252-6225 "
>
>
>
>

Archived from groups: rec.photo.digital (More info?)

On Sun, 27 Mar 2005 20:52:46 -0500, "Xman" <xman@cdripper.com> wrote:

>If you are planning on purchasing a MACK extended warranty be aware that
>MACK's home page is UNABLE to register your warranty online and I'm not sure
>they are able to do it over the phone. It's been like that for three days. I
>don't know about you, but it seems a little weird a company that specializes
>and sells warranties literally all over the tri-state area doesn't have a
>working website to register a warranty. Just doesn't add up or make sense to
>me. I am calling them tomorrow to see if I can register my warranty over the
>phone...if not I have to return the warranty to B&H photo video. I'm not
>just going to waste spending $180. Some thing has to get done. Anyway, here
>is what it says when you click on the link at www.mackcam.com to register
>your extended warranty:

As of now, the page comes up.
Stop being such a baby, and try again, just like they said.
>
>
>"MAINTENANCE ALERT!
> March 27th, 2005
>
>
> We are in the process of upgrading our computer system and are unable
>to process registrations for warranties or repair service. Further, we will
>not be able to report repair status on-line during this update. We
>apologize for the inconvenience and appreciate your patience.
> If you would like to register your warranty, or arrange for repair
>service, please try again later.
>
> Thank you for understanding and we hope to resolve these problems
>today.
>
>
>
> Sincerely,
>
> MACK CAMERA & VIDEO SERVICE
> 1-800-252-6225 "
>
>
>

--
Bill Funk
Change "g" to "a"

Archived from groups: rec.photo.digital (More info?)

I did a google news search on them and they don't have too many positive
feedback at all. Alot of pissed off customer's. It's not me...go ahead, so
the search yourself and read the history. Since you know the owner
yourself....bring this negativity to is attention and maybe he'll do some
thing about it. 6 weeks to fix a camera? That doesn't sound right to me.
Maybe a little over worked or too many warranty cards sent out that they can
handle.

"Scott Schuckert" <not@aol.com> wrote in message
news:280320050917277775%not@aol.com...
> In article <114eorjrdb6tr5c@corp.supernews.com>, Xman
> <xman@cdripper.com> wrote:
>
>> ...Just doesn't add up or make sense to
>> me. I am calling them tomorrow to see if I can register my warranty over
>> the
>> phone...if not I have to return the warranty to B&H photo video. I'm not
>> just going to waste spending $180...
>
> Relax. I know the owner of Mack Camera personally, and they're not a
> faceless corporation - if the registration server is down they're AWARE
> of it, and won't use a technicality to invalidate your warranty.
>
> You should try the telephone before using the sometimes inflammatory
> word "Alert" on usenet.