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9800GT Video_TDR_Failure

Last response: in Graphics & Displays
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July 3, 2011 10:15:57 PM

Hello, I've been getting a BSOD 116 error message. My video card is a EVGA 9800GT and it's about one year old. At the bottom of the post I have a copy of the DMP file that Windows refers me to on startup. I've reinstalled drivers many times under various settings. I checked to make sure the video card was securely connected to the motherboard along with the card's power cable. The temps on my video card have been around 50C when it crashes. Does anyone have any experience or suggestions? THANKS!

Rig

Asrock Dual-Sata2
AMD X2 64
2 GB Gskill DDR400
Nvidia 9800GT
Crucial 64GB M4SSD
750GB WD Caviar Green
iGreen 500W Power Supply
_____________________________________________________________________________________________________________________________________________

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\070311-13906-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`02812000 PsLoadedModuleList = 0xfffff800`02a57650
Debug session time: Sun Jul 3 15:15:14.380 2011 (UTC - 5:00)
System Uptime: 0 days 0:18:39.349
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8003698010, fffff8800f2776e8, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+1796e8 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8003698010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f2776e8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
nvlddmkm+1796e8
fffff880`0f2776e8 4883ec28 sub rsp,28h

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`037c29c8 fffff880`0f05d000 : 00000000`00000116 fffffa80`03698010 fffff880`0f2776e8 00000000`00000000 : nt!KeBugCheckEx
fffff880`037c29d0 fffff880`0f05cd0a : fffff880`0f2776e8 fffffa80`03698010 fffffa80`03188d50 fffffa80`0316c010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`037c2a10 fffff880`0fdc0f07 : fffffa80`03698010 00000000`00000000 fffffa80`03188d50 fffffa80`0316c010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`037c2a40 fffff880`0fdeab75 : 00000000`ffffffff 00000000`0001170a 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`037c2b20 fffff880`0fde92bb : 00000000`00000102 00000000`00000000 00000000`0001170a 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`037c2b50 fffff880`0fdbc2c6 : ffffffff`ff676980 fffffa80`0316c010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`037c2bf0 fffff880`0fde8e7a : 00000000`00000000 fffffa80`032bdd50 00000000`00000080 fffffa80`0316c010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`037c2d00 fffff800`02b2e32e : 00000000`fffffc32 fffffa80`03168b60 fffffa80`018499e0 fffffa80`03168b60 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`037c2d40 fffff800`02883666 : fffff880`009e6180 fffffa80`03168b60 fffff880`009f0f40 fffff880`0123b384 : nt!PspSystemThreadStartup+0x5a
fffff880`037c2d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nvlddmkm+1796e8
fffff880`0f2776e8 4883ec28 sub rsp,28h

SYMBOL_NAME: nvlddmkm+1796e8

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4dd73a68

FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

a b U Graphics card
July 4, 2011 3:09:29 AM

Update you Driver.. If you OC anything, set it back to stock... Do a Memtest by Booting into the Memtest86(USB&CD works)...
m
0
l
July 4, 2011 3:21:05 PM

I'm not overclocking anything, and I've tried the drivers, so I guess I'll give Memtest a shot. I didn't know that was good for graphics memory. Cool.
m
0
l
July 6, 2011 3:10:32 AM

I installed the old driver off the installation DVD and all is well. I wonder if my computer will start crashing again if I update the driver to the latest version.
m
0
l
!