ATI AGP card and 11.1 drivers


I have an older system I just rebuilt, upgrading it to it's current maximum. One of those upgrades, Besides Windows 7 SP1 X64 is one of the last great AGP 8X video cards the HIS HD 4670 IceQ Native HDMI 1GB (128bit) DDR3 AGP. The problem is I cannot use ANY driver later than 11.1 or I get a BSOD saying "System_Service_Exception
0x00000000c0000005, 0xfffff960000c8155, 0xfffff98003832ed0, 0x0000000000000000"

ATI assumed it was a conflict with the ATI/AMD External Events Utility service.

I found several posts relating to much older drivers and this ATI workaround for those drivers:

*Install the latest drivers
*Start the PC in Safe Mode
*Go to Start > Run
*Run Services.Msc
*Find the ATI External Event Utility Service
*Right click > Properties
*Change it to Startup Type = Disabled
*Apply, then click OK
*Reboot and your system should run normally.

I tried this and I still get the BSOD just before the log on screen shows.

Anyone know how to fix this? I started a ticket with HIS and ATI but am not getting my hopes up with them.

Thanks for any help!

4 answers Last reply
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  1. Well there is no memory dump from the BSOD anywhere so I turned off automatically restart on crash and I am going to install the new drivers again and let it crash so I can read and maybe even get a snapshot of the BSOD. Then maybe it will tell me what service is causing this if any.

    Will post any findings. Any other suggestions would be appreciated.
  2. Ok,

    So since I have a backup to restore from I did a little playing around to see if I could get the new ATI 11.6 drivers working. The tech at HIS said to try installing the PCI-E drivers first then apply the AGP hotfix. Well as with MANY others with AGP the PCI-E drivers did not even recognize my card. So I tried again anyway. Used Driver Sweeper in safe mode. Made sure all video devices were uninstalled in device manager and ran regedit to remove any ATI entries. No luck I still crashed with a BSOD just before logon.

    I got a picture of it and will try to post it here. Either way here is the memory dump of the crash:

    Dump File : MEMORY.DMP
    Crash Time : 7/6/2011 4:59:48 PM
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff880`05320897
    Parameter 3 : fffff880`05ce0b90
    Parameter 4 : 00000000`00000000
    Caused By Driver :
    Caused By Address :
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address :
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\MEMORY.DMP
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 236,294,215

    I then tried a suggestion, using the csapatch, whioch has worked on older drivers. Problem is the patch is for XP and Vista x32 not 7 x64 and it would not run. I tried disabling and even removing the AMD External Event Viewer service as ATI suggests but that had no effect.

    For now I am back to my restored system running Catalyst package 11.1. Anyone else have any ideas or am I stuck with these. I have a ticket in with ATI, and I even have a ticket number, but for the life of me I cannot find ANYWHERE on their site to look or add to the ticket.


  3. How do I add an attachment to a post here so I can upload the minidump of the crash?

  4. HIS just replied to my ticket with this wonderful news.

    "Thanks a lot for your time.
    Please wait for Catalyst 11.8 AGP hotfix driver.
    AMD replied to us that all our reported issues will be fixed on this driver."

    Let us keep out fingers crossed.

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