I have an older system I just rebuilt, upgrading it to it's current maximum. One of those upgrades, Besides Windows 7 SP1 X64 is one of the last great AGP 8X video cards the HIS HD 4670 IceQ Native HDMI 1GB (128bit) DDR3 AGP. The problem is I cannot use ANY driver later than 11.1 or I get a BSOD saying "System_Service_Exception
0x00000000c0000005, 0xfffff960000c8155, 0xfffff98003832ed0, 0x0000000000000000"
ATI assumed it was a conflict with the ATI/AMD External Events Utility service.
I found several posts relating to much older drivers and this ATI workaround for those drivers:
*Install the latest drivers
*Start the PC in Safe Mode
*Go to Start > Run
*Find the ATI External Event Utility Service
*Right click > Properties
*Change it to Startup Type = Disabled
*Apply, then click OK
*Reboot and your system should run normally.
I tried this and I still get the BSOD just before the log on screen shows.
Anyone know how to fix this? I started a ticket with HIS and ATI but am not getting my hopes up with them.
Well there is no memory dump from the BSOD anywhere so I turned off automatically restart on crash and I am going to install the new drivers again and let it crash so I can read and maybe even get a snapshot of the BSOD. Then maybe it will tell me what service is causing this if any.
Will post any findings. Any other suggestions would be appreciated.
So since I have a backup to restore from I did a little playing around to see if I could get the new ATI 11.6 drivers working. The tech at HIS said to try installing the PCI-E drivers first then apply the AGP hotfix. Well as with MANY others with AGP the PCI-E drivers did not even recognize my card. So I tried again anyway. Used Driver Sweeper in safe mode. Made sure all video devices were uninstalled in device manager and ran regedit to remove any ATI entries. No luck I still crashed with a BSOD just before logon.
I got a picture of it and will try to post it here. Either way here is the memory dump of the crash:
Dump File : MEMORY.DMP
Crash Time : 7/6/2011 4:59:48 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`05320897
Parameter 3 : fffff880`05ce0b90
Parameter 4 : 00000000`00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
File Version :
Processor : x64
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\MEMORY.DMP
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 236,294,215
I then tried a suggestion, using the csapatch, whioch has worked on older drivers. Problem is the patch is for XP and Vista x32 not 7 x64 and it would not run. I tried disabling and even removing the AMD External Event Viewer service as ATI suggests but that had no effect.
For now I am back to my restored system running Catalyst package 11.1. Anyone else have any ideas or am I stuck with these. I have a ticket in with ATI, and I even have a ticket number, but for the life of me I cannot find ANYWHERE on their site to look or add to the ticket.