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NEED HELP -USB MALFUNCTION (urgent)

Last response: in Components
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December 13, 2011 6:48:06 AM

Hi guys,

i urgently need help as i need to use the printer
Its a new printer - Brother MFC 6490 CW, i am using Toshiba Laptop L745.
My laptop can't recognized the printer's USB, it keep on says malfunction not recognize.
I try switching off my laptop even took off the battery but to no avail, even switching off the printer...
Downloading trouble shoot from Microsoft.... etc...
To no avail.... :( 
and i urgently need to print my work... please advice me, really really appreciate it! :D 
Thanks!

More about : usb malfunction urgent

a b D Laptop
December 13, 2011 8:07:37 PM

Most printers need the drivers installed on the computer before plugging in the printer!
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December 19, 2011 5:08:58 AM

of course its common sense that i did that, so i did insert the DVD trying to install the driver and it stops halfway to ask me to plug in the USB half way through the installation...
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!