Motherboard 24pin connector not working?

[hjc110795]

Hi, i just purchased a new motherboard and it appears that the 24 pin power connector isnt working. it isnt the psu since i tested it in another pc. the motherboard i have is the asrock h77 pro3/mvp. is there anyway to fix this besides returning it? thanks in advance.

 

[Gate9er]

Hi

What do you mean it is not working? You cannot boot up your pc?

 

[rdc85]

If it new, i would go back to seller and ask for replacement.. it more simpler and save much headache trying to fix the problem...

the longer u spend before ask for replacement, usually more hesitant the seller...

Except u not sure it was the mobo that fail... can u describe the problems?

 

[hjc110795]

the problem is that if i plug the psu into the motherboard nothing happens. i didnt put it in the case yet for this exact reason since it would a be pain to get back out. i didnt fry the board since i put it directly on the box that it came in and grounded my self before handling it. i did the old paper clip trick and the psu went on, no problem. i double checked everything to make sure it was in right and everything was.

 

[chugot9218]

No lights at all? You also have the supplemental power plug in and RAM is installed, and there is a fan plugged into the CPU_FAN header?