Broken USB port in new system

[gnuelxela]

Just bought a Dell XPS 8300 and received it a few days ago.
But was very disappointed with Dell service

1st, bought a wireless keyboard and mouse together with the system but they didn't get shipped until a week later after I called customer service hotline for 20 times and repeating my info for 20 times. Really pissed as sometimes they just xferred me to a voicemail

2nd, now after I've partitioned the HDD, got my data xferred and installed the software I need, I found out that one of the USB ports (on-top of the case) is not working

So should I just return the whole system and get a refund and build my own? Anyone has experience with returning a Dell computer? Thanks so much!

 

[Motopsychojdn]

I'd have returned it after the phone debacle to be honest, get your money back, and threaten to add the cost of your phonebill too
Moto

 

[cTs Corvette]

Did you check and make sure the cable is connected? (Does opening your case still void your warranty? If so, don't do it, lol.)

 

[gnuelxela]

I've double checked, there's also 2 ports on top. One is working and the other one is not. So doubt it's the cable problem.