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Broken USB port in new system

Last response: in Systems
September 16, 2011 3:05:58 AM

Just bought a Dell XPS 8300 and received it a few days ago.
But was very disappointed with Dell service :pfff: 

1st, bought a wireless keyboard and mouse together with the system but they didn't get shipped until a week later after I called customer service hotline for 20 times and repeating my info for 20 times. Really pissed as sometimes they just xferred me to a voicemail :fou: 

2nd, now after I've partitioned the HDD, got my data xferred and installed the software I need, I found out that one of the USB ports (on-top of the case) is not working :cry: 

So should I just return the whole system and get a refund and build my own? Anyone has experience with returning a Dell computer? Thanks so much!

More about : broken usb port system

September 16, 2011 4:22:58 AM

I'd have returned it after the phone debacle to be honest, get your money back, and threaten to add the cost of your phonebill too
September 16, 2011 4:42:33 AM

Did you check and make sure the cable is connected? (Does opening your case still void your warranty? If so, don't do it, lol.)
September 16, 2011 2:28:45 PM

I've double checked, there's also 2 ports on top. One is working and the other one is not. So doubt it's the cable problem.