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Problem connecting to internet

Last response: in Components
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December 20, 2011 3:59:02 AM

I haven't a clue as to what's going on here. I've been on the phone with my ISP several times and haven't found an answer that matches my problem anywhere.

This just recently started happening. The only thing that has changed physically is that they replaced the old 20 year old cable coming from the pole outside to the house. Everything else has worked fine in the past.

The problem:
While downloading torrents, my internet goes out. But, I'm still downloading torrents at full speed. I've tried pfing, lowering my number of connections, upload and dload speeds in utorrent. Nothing seems to work. I've even switch from ethernet to wifi to see if that would do anything................
December 20, 2011 4:32:56 AM

if you are using a cable modem
try typing 192.168.100.1 in your address field of your browser
that usually shows your cable modem stats

and report back the numbers you are getting

and I am assuming you are DL non copyrighted Torrents or open source like Linux Distros right? :) 
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December 20, 2011 10:56:39 AM

Information
Standard Specification Compliant DOCSIS 2.0
Hardware Version c104
Software Version V4.4.2.2R06.2-RG

Cable Modem Serial Number 1WL1027T00676
CM certificate Installed
Status
System Up Time 0 days 07h:40m:08s
Network Access Allowed
Device IP Address 66.26.224.105
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December 20, 2011 11:23:34 AM

Please edit out your mac address information by using the edit button in bottom right corner of post
you never want to give your mac address out
too easy to clone it

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December 20, 2011 11:24:24 AM

what i am looking for looks like this

Downstream
Freq/Power: 711.000 MHz -3 dBmV
Signal to Noise Ratio: 37 dB
Modulation: QAM256

--------------------------------------------------------------------------------
Upstream
Freq/Power: 36.200 MHz 54 dBmV
Channel Type: DOCSIS 2.0 (ATDMA)

Symbol Rate: 5120 kSym/sec

Modulation: QAM64


usually in the status part of cable modem menu

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December 20, 2011 4:19:10 PM

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 543000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File
Security Enabled BPI+
Downstream Channel 0
Lock Status Locked Modulation QAM256
Channel ID 53 Symbol rate 5360537 sym/sec
Downstream Frequency 543000000 Hz Downstream Power -3.5 dBmV
SNR 36.1 dBmV
Upstream Channel
Lock Status Locked Modulation QAM16
Channel ID 2 Symbol rate 2560 Ksym/sec
Upstream Frequency 28200000 Hz Upstream Power 47.5 dBmV
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December 20, 2011 5:21:28 PM

your cable numbers are good
from my knowledge they are fine

do you use a router?

also exactly how many torrents are you doing at a time LOL?

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December 20, 2011 6:32:17 PM

king smp said:
your cable numbers are good
from my knowledge they are fine

do you use a router?

also exactly how many torrents are you doing at a time LOL?


What I'm using is a Netgear Advanced Cable Modem Gateway CGD24G.
It doesn't matter how many torrents I download or the speed and connections I restrict on them, it still messes up my internet access.
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December 20, 2011 7:47:38 PM

strange
I am not a super strong network guy
I am thinking maybe it is the port that your torrent client is using
what torrent software do you use?
I use utorrent (for my non copyrighted material of course)
works well and very lightweight (not a resource hog)
try a different torrent client and see if you have same problem
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December 20, 2011 8:43:57 PM

I use utorrent.

I tried making my ip static and forwarding the port....still nothing....
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December 20, 2011 9:09:11 PM

maybe you are getting throttled by your ISP?
alot of weird stuff with ISPs nowadays

might want to try a firmware upgrade on the Netgear if possible
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December 20, 2011 9:30:44 PM

chances are its your isp disconnecting you. some monitor there services and limit or disable access to p2p traffic at certain times of the day or ban it all together.
get on to them and ask them for a web addi that shows the T'Nc's and traffic management protocols... you may find that they do have heavy restrictions in place for people who go over the usage quota or use p2p.

a quick email should sort this out.

if you find that traffic management has nothing to do with it, you can ask them to run a diag on your line. the chances are they will find a problem. especially if you recently had a connection replaced.

still have an issue? then try reinstalling your ethernet drivers.
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December 20, 2011 10:37:42 PM

@ Hexit - Great advice- better than I can do- I dont think I am needed here if you got this one
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December 21, 2011 2:50:58 PM

wasnt meaning to stand on yer toes m8... please feel free to jump in as different points of view will root out the problem quicker.
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December 21, 2011 11:33:48 PM

NP
It just sounds like you know more about the subject than me
I will keep checking back to see if I can help
It is all about helping the original poster
:) 
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!