Hello Everyone,
I'm new to the board, so I apologize for any lack of protocol, but I'm completely and thoroughly stumped, and I need advice.
I have a Dell Inspiron Laptop, about 1 year old. It's running Windows 7, 64 bit. Starting about a month ago, the computer will no longer shut off through Window 7. I select "shut down" and the computer appears to shut down, but then reboots immediately, just like a typical restart. The only way the computer will shut down is by holding down the power button for about 5 seconds, thus overriding all software, and shutting down.
Here's what I've done thus far:
1) Updated the BIOS - no change
2) Entered safe mode and try to shut down - no change
3) Changed all conceivable power settings and button/lid settings - no change
4) Dumped hard drive, formatted, reinstalled windows from cd - no change
5) NEW MOTHERBOARD from Dell - no change
6) New Hard Drive from Dell with factory image - no change
7) Full Hardware Diagnostic with onboard utilities - no errors at all
I am stumped, and so is Dell. The system is still under warranty (barely), and I'm really frustrated. Dell is now pondering options, including sending system to them, but that's a last resort. Any ideas? Could there be an issue with the power button? Stumped!
I'm new to the board, so I apologize for any lack of protocol, but I'm completely and thoroughly stumped, and I need advice.
I have a Dell Inspiron Laptop, about 1 year old. It's running Windows 7, 64 bit. Starting about a month ago, the computer will no longer shut off through Window 7. I select "shut down" and the computer appears to shut down, but then reboots immediately, just like a typical restart. The only way the computer will shut down is by holding down the power button for about 5 seconds, thus overriding all software, and shutting down.
Here's what I've done thus far:
1) Updated the BIOS - no change
2) Entered safe mode and try to shut down - no change
3) Changed all conceivable power settings and button/lid settings - no change
4) Dumped hard drive, formatted, reinstalled windows from cd - no change
5) NEW MOTHERBOARD from Dell - no change
6) New Hard Drive from Dell with factory image - no change
7) Full Hardware Diagnostic with onboard utilities - no errors at all
I am stumped, and so is Dell. The system is still under warranty (barely), and I'm really frustrated. Dell is now pondering options, including sending system to them, but that's a last resort. Any ideas? Could there be an issue with the power button? Stumped!