Faulty DIMM slots - Z68XP-UD3P/ RMA

[andRAWRthornton]

So I have a pair of dual channel Corsair Vengeance DDR3 memory that usually run in the recommended setup but now booting is not an option in this configuration. I can only get a POST when I remove the memory furthest from the CPU heatsink and this is how I am forced to run at the moment.

I have tested every DIMM slot in all variations, dual channel in the first pair and dual channel in the second pair, I get nothing. I have tested both sticks of memory by themselves and they both work no problem.

Its clear that the memory is in full working order so would you say there is a fault with the DIMM slots themselves and if so should I try an RMA with Gigabyte?

Also if anyone knows where to create an RMA for Gigabyte products could you let me know too with a link perhaps?

Thanks for your time.

 

[scout_03]

did you install the memory as shown in board user manual page 16 that is the usa link http://www.gigabyte.us/support-downloads/customer-service.aspx?ck=2

 

[BerylLee]

should also try to reset your bios and let it detect your memories by default.

 

[andRAWRthornton]

did you install the memory as shown in board user manual page 16 that is the usa link http://www.gigabyte.us/support-downloads/customer-service.aspx?ck=2

I have had the memory installed in this way for months, set up perfectly fine in dual channel mode. I should say though recently I found in my CPU socket that one pin appears to have snapped off, do you think this would cause a problem with the DIMM slots?

 

[andRAWRthornton]

should also try to reset your bios and let it detect your memories by default.

I can't even get to the BIOS unless I run my memory in single channel mode side by side. I just don't get why dual channel will not work any more, the DIMM slots just seem completely dead.

 

[mubin]

Looks like there is a faulty mobo. Is there any post beep code?

 

[scout_03]

could you tell exactly where you seen that pin broke on the cpu socket

 

[andRAWRthornton]

could you tell exactly where you seen that pin broke on the cpu socket

Yeah basically if you look at the 1155 socket and there is the square open space, its in in the first row below the square and about in the middle of the row.

 

[andRAWRthornton]

Looks like there is a faulty mobo. Is there any post beep code?

No, I would never get post beep anyway but then again I would likely need a motherboard internal speaker attached?

 

[scout_03]

do you have some result for the rma and if there is no speaker with the board buy one of these http://www.newegg.com/Product/Product.aspx?Item=N82E16812201032

 

[mubin]

Yes, you have to install mobo speaker to front panel header.