W7 cant read my dvd but i can read when harry met sally

[savantv]

When I switched to W7x64 last night I tried to reinstall my 32bit m$office. I popped the disk in and it says please insert a disk into the drive.

I then popped in another disk to check the drive and media player started.

The disk isn't scratched.

I have not done any additional installation of drivers for the drive.

Could this be the problem with my office install disk? Any other thoughts?

Thanks in advance

 

[hang-the-9]

Try the disk in another computer.

 

[savantv]

Thanks for the reply. I did try that and the disk indeed works on another computer.


I've also:
-reflashed the dvd drive w/ the latest firmware
-made sure I had the latest bios

 

[hang-the-9]

Check both other DVDs and CDs in the drive, sometimes the laser pickups used for one or the other will fail or get dirty. Try to clean the sensors with a cotton swab or something similar.

 

[savantv]

I tried another

commercial dvd movie
dvd+r
cd

they all worked for some reason it seems like it doesn't like these 16x verbatim dvdr

ARGH, RAGE!

In the middle of writing this response I discovered that both the dvds I tried that didn't work were 16x dvdr rw. This drive can only read 12x rw...

So it guess it's solved.

I could've sworn it worked before!

Thanks for trying

 

[savantv]

Best answer selected by savantv.

 

[nikorr]

This topic has been closed by Nikorr.