Keyscape wireless keyboard pc does not recognize usb

[rogernunn]

I have a keyscape wireless keyboard. The instructions say to just insert micro usb transmitter(dongie) and that's it. there is a pop up that tells me the usb is unrecognizable. What do i do?

 

[rogernunn]

yes...just tried. Has to be some setting in my pc causing it not to work....just don't know what. I've tried to uninstall keyboard and that didn't work