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Isp

Last response: in Networking
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November 10, 2010 9:14:44 PM

My Question is Does isp control Uplink Buffer Measurment?

Network bandwidth measurements (?): Upload 490 Kbit/sec, Download 6.9 Mbit/sec
Your Uplink: We measured your uplink's sending bandwidth at 490 Kbit/sec. This level of bandwidth works well for many users.
Your Downlink: We measured your downlink's receiving bandwidth at 6.9 Mbit/sec. This level of bandwidth works well for many users.
Network buffer measurements (?): Uplink 3200 ms, Downlink 290 ms
We estimate your uplink as having 3200 msec of buffering. This is quite high, and you may experience substantial disruption to your network performance when performing interactive tasks such as web-surfing while simultaneously conducting large uploads. With such a buffer, real-time applications such as games or audio chat can work quite poorly when conducting large uploads at the same time.
We estimate your downlink as having 290 msec of buffering. This level may serve well for maximizing speed while minimizing the impact of large transfers on other traffic.

Ed: Hello! Thank you for choosing Road Runner Internet Technical Chat Support. My name is Ed . How may I assist you?
Vladimir: Um
Vladimir: hi
Vladimir: Can time warner change the uplink buffering if i call technical support?
Vladimir: that was my question
Ed: I understand that you want to change the buffering in videos , am I correct?
Vladimir: no
Vladimir: well in a way
Vladimir: from what i understand
Vladimir: i have a very high upload buffering rate after talking to experts
Vladimir: people with the same upload speed dont even get that high of a buffering rate
Ed: I understand that you want are having high buffering rate , am I correct?
Vladimir: yea
Ed: Okay.
Ed: I'm more than happy to assist you. To resolve your issue we will need to perform some troubleshooting steps together, and I'll be running some tests on my end. Feel free to ask questions along the way.

Ed: Since when are you experiencing this issue ?
Vladimir: Since a week ago
Ed: Okay.
Ed: Are you at home using Road Runner Network?
Vladimir: its not a problem on youtube but on gaming
Vladimir: and yes im on roadrunner
Ed: Okay.
Ed: Do you have any security software installed in your system?
Vladimir: no
Ed: Okay.
Ed: Do you delete the cookies and temporary files from your browser regularly?
Vladimir: yea
Vladimir: i have reformatted
Vladimir: to make sure its not on my end
Ed: Okay.
Ed: Do you have multiple computers connected through a router?
Vladimir: yea
Ed: Okay.
Vladimir: i have disconnected my router also
Vladimir: to make sure its not it
Vladimir: replaced my modem
Vladimir: my modem signals are good
Ed: I appreciate your efforts.
Ed:
Are you connected from the modem directly or have a router in between the modem and computer?
Vladimir: right now router but i have taken the router out of the equation
Ed: Okay.
Ed: Is the router provided by us?
Vladimir: no
Ed: Okay.
Ed: Please allow me a moment to check the connectivity status from our end.
Ed: Thank you for your patience.
Vladimir: I have been told by 2 experts that the uplink buffering size is bottlenecking my gaming Can i please just know u guys can change that? This problem has been going on forver not just a week So could u please just ask some one who knows more about this? No offense Sorry so much but twc is a good company i dont wanna leave u guys
Ed: Vladimir , we do not have any bandthwidth restrictions .
Ed: The uplink buffering is set by the server of the gaming server.
Ed: You cannot change it.
Vladimir: No its not due to it happens in every game and when i run the internet analyzer from my browser i get a rate
Vladimir: Netalyzr reports large buffers in my up/downlink. How can I fix that?
The first option is just to be aware of the issue. If you don't try to perform large file transfers or P2P applications while also websurfing, gaming, or using VoIP, you shouldn't notice a problem. Buffer sizing is only a problem if you try to perform both large transfers and interactive applications simultaneously.
The second is to pay for a higher bandwidth service, if it is important for you to be able to perform both large file transfers and interactive applications at the same time. The problem is due to the ratio between the buffer's capacity and the bandwidth of the connection, so if you pay for more bandwidth, the buffering problem is reduced.
Unfortunately the real solution, namely access devices which allow programmable buffer sizing or dynamically resize their buffer based on available bandwidth, is not generally available to the customer at this time.
Vladimir: now restarting my modem will help with the problem but only for 10 minutes
Vladimir: u can notice it
Ed: I see.
Ed: Vladimir , we cannot change the uplink buffering .
Vladimir: and how is that?
Vladimir: uplink buffering is controlled by the isp
Vladimir: due to people with the same upload speed get lower buffering
Ed: Yes. It is controlled if the games you are accessing are provided by us.
Ed: Do you have multiple computers connected through a router?
Ed: Sorry for the above statement.
Vladimir: took the router out the equation
Ed: I have checked the connectivity status from our end.
Ed: Your Modem needs refreshing signals and reset to resolve the issue.
Ed: I will refresh the signals that is coming from our server to the Cable modem. This will definitely resolve this issue. Once the signals is refresh from our send reset the modem and reboot the computer once again.
Ed: Thank you for your patience.
Ed: I have sent the refreshing signals.
Ed: Please reset the Modem as per the steps I will provide you.
Ed: Here are the steps to reset the Modem.

1. Power down the cable modem and the computer.
2. Wait for 45 seconds before powering on the cable modem . Wait for the front lights on the modem to stabilize.
3. Once the front lights on the modem have stabilized, power up the computer.
Ed: Please do not worry , reset will resolve the issue.
Vladimir: So u did change the uplink buffering?
Ed: No. I have refreshed the cable lines connected to your cable Modem.
Vladimir: i have done this many times
Vladimir: it solves it for a few minute
Vladimir: s
Ed: I am sorry but we cannot change the upload buffering.
Ed: Are we still connected to the chat session?
Ed: I am awaiting your response.
Ed: I do apologize, but it appears that you may have abandoned the chat. If you are still experiencing the issue you may rejoin the chat session from http://help.rr.com or contact our voice support at 1-888-TWCABLE (866-489-2669). Once again, thank you for choosing RoadRunner Internet Technical Chat. Have a great day!
Ed: Analyst has closed chat and left the room

More about : isp

November 11, 2010 12:21:52 PM

The ISP doesn't control what you're asking of them.

Are you using Jumbo Frames anywhere?

Check into changing your "MTU" - It sounds like your packets are being fragmented. You will want to drop your MTU size down to probably 1400-1450. Can can do the science to figure it out to a precise point or take 1400. That should help with your upload issues.

http://www.pctools.com/guides/registry/detail/280/
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November 11, 2010 6:01:21 PM

riser said:
The ISP doesn't control what you're asking of them.

Are you using Jumbo Frames anywhere?

Check into changing your "MTU" - It sounds like your packets are being fragmented. You will want to drop your MTU size down to probably 1400-1450. Can can do the science to figure it out to a precise point or take 1400. That should help with your upload issues.

http://www.pctools.com/guides/registry/detail/280/

Are u sure? and i have messed around with the mtu no dice
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November 11, 2010 7:10:13 PM

MTU on the computer or on the router?

What is your MTU set to? If you've messed around with it, can you post your testing to determine how you set the size?
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November 12, 2010 7:43:39 PM

Both it still doesnt matter u can still set only on pc and not on router
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November 12, 2010 7:47:11 PM

Just had an online chat with tech support:
Me: Are you qualified to manipulate my technical account settings?

Tech: What settings are you referring to?

Me: My uplink & downlink buffer settings.

Tech: No, we cannot do that. They are set for the entire node.

Tech: Are you getting upstream lag?
I MEAN THEY DO CONTROL IT
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