About 2 weeks ago I shipped a custom computer that I had build for my brother back to Boston for him to continue to use. We used FedEx ground, had fedex pack it (so they hopefully will pay up due to packaging liability), and he headed back home, eager to continue gaming. Computer worked beautifully for the 2 weeks he was home.
Upon receiving the computer, there were a few minor dents in the box, but nothing seemed too out of the ordinary. When the box was opened and the computer was taken out, 2 of the 5.25" bay covers had been popped off due to rough handling (I'm assuming). When he opened the case to assure nothing was seriously damaged (not the smartest guy with computers) he noticed a screw or two had fallen loose out of something. Goes to turn on the computer and..... nothing. No fans, no lights, no beeps. So naturally I said okay, lets change the power supply.
He picked up a 650 watt corsair from Best Buy, I directed him on how to install it, and again..... nothing. Then I said I can't diagnose this problem over the phone and directed him to a computer repair store. They said well buy a new mobo and PS off newegg and we will see what happens. (also tested corsair PSU and deemed it to be dead) Received new PSU and mobo from newegg, and of course, because apparently this computer is just destined to be a hassle, it arrived DOA (tested it on multiple machines at the repair store).
So my question is, has anyone ever had problems with FedEx before? Do they pay the repair costs so long as they packaged it in fedex packaging? Could there be problems with the motherboard or something else on my computer that I am overlooking? Thanks for the replies!
Upon receiving the computer, there were a few minor dents in the box, but nothing seemed too out of the ordinary. When the box was opened and the computer was taken out, 2 of the 5.25" bay covers had been popped off due to rough handling (I'm assuming). When he opened the case to assure nothing was seriously damaged (not the smartest guy with computers) he noticed a screw or two had fallen loose out of something. Goes to turn on the computer and..... nothing. No fans, no lights, no beeps. So naturally I said okay, lets change the power supply.
He picked up a 650 watt corsair from Best Buy, I directed him on how to install it, and again..... nothing. Then I said I can't diagnose this problem over the phone and directed him to a computer repair store. They said well buy a new mobo and PS off newegg and we will see what happens. (also tested corsair PSU and deemed it to be dead) Received new PSU and mobo from newegg, and of course, because apparently this computer is just destined to be a hassle, it arrived DOA (tested it on multiple machines at the repair store).
So my question is, has anyone ever had problems with FedEx before? Do they pay the repair costs so long as they packaged it in fedex packaging? Could there be problems with the motherboard or something else on my computer that I am overlooking? Thanks for the replies!
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