Wow, that was really painful NewEggs customer service is definately slacking. After 20 mins on the merry-go-round (this was 2 really bad experiences with them in less then two weeks) with them I went back to Zalmans website. I stumbled on a us number quite by accident. After more run arounds with them, they finally sent me the information on how to get the kit. Their number is 717-530-0700. It's on pacific time zone.
thanks for the response HEXiT