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I neeed helpp

Last response: in Components
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January 23, 2012 6:16:18 PM

I didnt know where to post this, but my alienware m11x wont turn off. I could hold the power button for an hour and it still wont do a single thing. Also its stuck on a black screen. Any ideas on how to fix this? Thanks

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January 23, 2012 6:49:56 PM

Press the reset button. If that also fails, there should be a switch on the back of the power supply. Do not turn back on immediately. Wait about 10 seconds.

Windows will give you an argument about improper shut down, but you can probably ignore it. If Windows does fail to start properly, you can reboot again selecting safe mode the second time and see what happens then.
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January 23, 2012 6:50:56 PM

Take the battery out and put it back in and reboot.
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January 23, 2012 7:06:14 PM

Tried both of those things screen comes up black after removing the battery
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